Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Lead Engineer - Multi-Cloud Platforms and Infrastructure

Company: Rackspace

Location: USA

Posted Dec 19, 2024

The job posting is seeking a highly skilled and experienced Lead Engineer for a technical leadership role in cloud infrastructure support, network architecture, IT system administration, patching, DevOps tools, and DevOps processes. The ideal candidate should have a strong background in cloud infrastructure support, network architecture, IT system administration, and a proven track record of implementing infrastructure best practices and optimizing DevOps practices.

Creative Workflow Architect - Sales

Company: Runway

Location: USA

Posted Dec 19, 2024

Runway is seeking a creative and commercially minded individual to join their dynamic team. The role involves working closely with Sales and Account Management teams to convey the value of Runway to Enterprise prospects and customers. The ideal candidate should have experience in content creation, be comfortable with change, and have a passion for experimentation. The application process involves creating a video using Runway's TextImage to Video feature.

Real Account Manager

Company: Tanium

Location: USA

Posted Dec 19, 2024

Tanium is seeking a proactive and driven Renewal Account Manager to join their team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within their United States MidMarket segment. The essential job functions include managing the end-to-end renewal sales process, maintaining strong relationships with existing customers, partnering with customers to understand their needs and business challenges, managing contract renewals, and collaborating with other teams to ensure seamless account management and renewal processes. The candidate must have a Bachelor's degree or equivalent experience, at least 5-8 years of proven experience in account management, sales, or customer success, and a strong understanding of customer renewal processes and strategies. They must also have excellent communication, negotiation, and interpersonal skills, as well as the ability to build relationships with key stakeholders, work effectively in a fast-paced and collaborative environment, and demonstrate initiative and motivation.

Enterprise Account Executive

Company: Anaplan

Location: USA

Posted Dec 19, 2024

Anaplan is hiring an Enterprise Account Executive to sell sophisticated technology solutions and account management to consumer packaged goods and retail industries. The role involves helping customers achieve their business goals, building Anaplan's business value, and navigating sophisticated prospect environments. The ideal candidate has 5+ years of consultative sales experience in Fortune 2000 companies, success selling into Vice President and Senior Vice President buyers, and a history of overachieving sales targets.

WordPress Developer IV (Senior)

Company: Outliant

Location: USA

Posted Dec 19, 2024

Outliant is a fully remote US-based digital product development and startup consulting company with a team of culturally diverse creators. They offer world-class remote collaboration and are looking for a Senior WordPress Developer to join their team.

Operations and Data Analyst

Company: HubSpot

Location: USA

Posted Dec 19, 2024

HubSpot is looking for an Operations and Data Analyst to work directly with global leaders and enable strategic decision making regarding pricing, packaging, and more. The role involves developing key reporting infrastructure, regularly reporting on Key Performance Indicators, and identifying strategic opportunities to accelerate progress.

Senior Enablement Partner - Role Excellence

Company: Dropbox

Location: USA

Posted Dec 19, 2024

The Sales Enablement Partner role involves developing and managing sales skilling programs for frontline sales reps and leaders. The ideal candidate should have a strong sales and enablement background, with a proven track record of enhancing sales team capabilities. Responsibilities include creating and delivering training programs, implementing continuous learning initiatives, and optimizing sales processes. The role also involves collaborating with cross-functional teams, building relationships with sales leaders, and serving as a trusted advisor. Performance measurement and reporting are also key aspects of the role.

Sr. Engagement Manager

Company: ScienceLogic

Location: USA

Posted Dec 19, 2024

The text describes a company, ScienceLogic, that provides a platform for digitally transforming IT operations. They offer a solution that provides visibility across all technologies and vendors running anywhere in data centers or clouds. The company values diversity and inclusion and encourages applicants to apply even if they don't meet every qualification.

Senior Software Engineer, Platform Backend

Company: Cribl

Location: USA

Posted Dec 19, 2024

Cribl is a serious company that values collaboration, curiosity, and customer satisfaction. They are a remote-first company with a strong focus on empowering employees to do their best work from anywhere. They are known for their data engine solutions and are looking for motivated team members to join their growing company.

Account Director, Health Systems & Healthcare Providers

Company: Press Ganey

Location: USA

Posted Dec 19, 2024

PG Forsta is a leading experience measurement data analytics and insights provider for complex industries, with a focus on healthcare. They offer an unparalleled offering that combines technology, data, and expertise to help clients improve their human experiences and build lifetime loyalty. The company values collaboration, continuous improvement, and learning, and emphasizes the importance of putting human experience at the heart of organizations.

Real Account Manager

Company: Tanium

Location: USA

Posted Dec 19, 2024

Tanium is seeking a proactive and driven Renewal Account Manager to join their team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within their United States MidMarket segment. The essential job functions include managing the end-to-end renewal sales process, maintaining strong relationships with existing customers, partnering with customers to understand their needs and business challenges, managing contract renewals, and collaborating with various teams to ensure seamless account management and renewal processes. The candidate must also track and manage a renewal pipeline, provide accurate renewal forecasts and reports, and act as a customer advocate within Tanium.

Sr. Fullstack Engineer - Math & Science

Company: Khan Academy

Location: USA

Posted Dec 19, 2024

Khan Academy is a nonprofit with a mission to deliver a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning resources for PreK12th grade and early college core academic subjects, with a focus on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically underresourced communities. They are hiring a Sr FullStack Software Engineer to build out their platform and leverage AI to democratize 11 tutoring for every learner and a teaching assistant to every teacher at scale. They value diversity, equity, inclusion, and belonging, and are committed to fair and equitable compensation practices, the wellbeing of their employees and the Khan community.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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