Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The company is seeking a Product Operations Specialist to work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

Director of Product Development

Company: Trafilea

Location: USA

Posted Dec 17, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on data-driven strategies to scale their businesses and have an online community promoting body positivity. As a rapidly growing global player, they aim to create high-quality products and services enhancing the customer experience and driving long-term growth. The company fosters collaboration, innovation, and continuous learning, offering remote work opportunities. The Director of Product Development role involves leading a team for all brands, sourcing and technical design, ensuring high-quality products meeting customer needs, and collaborating with cross-functional teams.

E-Commerce Coordinator

Company: Johnson Controls

Location: USA

Posted Dec 17, 2024

The ECommerce Coordinator role involves supporting and enhancing the online experience, ensuring smooth operations across digital platforms. Responsibilities include updating website content, analyzing sales data, and collaborating with technical specialists to maintain website functionality and implement new features. The role requires strong analytical skills, proficiency in Adobe and Microsoft Office Suite, and knowledge of PIM and ECommerce software. The ideal candidate should have a Bachelor's degree in marketing, Communications, Visual Media, or a related field, and experience in the HVAC Industry is a plus.

Senior Zuora Administrator

Company: BigCommerce

Location: USA

Posted Dec 17, 2024

BigCommerce is looking for a driven Senior Zuora Administrator to join their Business Applications team in Austin, TX. The role involves strategy planning, deployment, and operational management of the Zuora application. The successful candidate will have 3-5 years of experience with Zuora recurring billing software and knowledge of billing support processes. The company offers competitive benefits and growth opportunities.

Technical Program Manager

Company: Findem

Location: USA

Posted Dec 17, 2024

Findem is a company using AI and data technologies to help HR teams find talent and understand their employees. They have received accolades and are looking for an amazing product leader to help them scale and mature. The role involves designing a new planning process, being a change advocate, and ensuring delivery on strategic initiatives.

Machine Learning Engineer, Staff or Principal

Company: KoBold Metals

Location: USA

Posted Dec 17, 2024

KoBold is a leading independent mineral exploration company and technology developer, using AI models and novel sensors to guide exploration programs. They have proven their first discovery with less capital than the industry average and have a portfolio of over 60 projects for high-quality discoveries. The company is privately held and investors include institutional asset managers, technology venture capitalists, and natural resources companies.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Dec 17, 2024

This text is a job description for a Growth Specialist Account Executive position at HubSpot. The role involves identifying and closing net new business opportunities within the small business space, using strong consultative selling skills. The position requires a team member with strong prospecting skills, a strong commitment to win, and the desire to continue growing in a SaaS sales career. The role involves managing a pipeline of primarily outbound prospects and inbound leads, closing net new business at or above quota, and partnering with marketing and technology departments to execute sales strategy.

Senior Technical Support Engineer

Company: Red Canary

Location: USA

Posted Dec 17, 2024

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. They prevent breaches every day and set a new standard for partnership in the industry. They are united in their commitment to customers and grounded in their values which earned them a place on the Forbes Best Startup Employers 2022 list. They are looking for a Senior Technical Support Engineer to provide leadership and mentorship to the team, review tickets for quality, act as a trusted advisor on product functionality, and resolve complex issues.

Delivery Owner

Company: NeuraFlash

Location: USA

Posted Dec 17, 2024

NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, helping customers transform their contact centers with AI-powered experiences. The company offers expertise across the Amazon ecosystem and Salesforce ecosystem, with a focus on building experiences grounded in data that transform and optimize the employee and customer journey. NeuraFlash is committed to nurturing positive working relationships and driving success collectively. The company is looking for a Delivery Owner to manage customer relationships, provide oversight on project teams, and act as a thought leader for customers.

Customer Engineer Sr Manager

Company: Gympass

Location: USA

Posted Dec 17, 2024

Wellhub is a corporate wellness platform that offers a comprehensive employee wellbeing solution. They are hiring a Customer Engineer Sr Manager to work on technical support, requirements gathering, and client enablement. The role involves working with clients and their technology teams to integrate Wellhub with clients' processes and systems, handling client information security, and driving platform and process enhancements. The company offers a total rewards approach, flexible work options, wellness benefits, and a $127,360 - $143,280 annual base salary range.

Trust & Safety, Program Manager I

Company: Eventbrite, Inc.

Location: USA

Posted Dec 17, 2024

The text describes the role and requirements of a Trust and Safety Program Manager at Eventbrite. The position involves project management, operational knowledge, communication, analytical thinking, problem-solving, adaptability, stakeholder management, and continuous improvement. The manager will act as a domain expert, represent the team in cross-functional discussions, manage communication with vendor partners, design and implement scalable enforcement solutions, and collaborate with various teams to improve platform policy compliance and user experience.

Product Marketing Manager

Company: Resident Home

Location: USA

Posted Dec 17, 2024

Resident is a fast-growing, scaled, and profitable omnichannel retailer in North America, specializing in home furnishings. They are a data-driven, performance-focused company with a strong focus on customer love, big thinking, inclusivity, and forward momentum. They are seeking a Product Marketing Manager to join their team and drive demand and adoption for their products.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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