Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Dec 17, 2024

Sprout Social is seeking a highly motivated tech-savvy Account Executive to join their growing enterprise sales team. The ideal candidate will have strong business acumen and a passion for delivering exceptional customer value. The role offers a competitive on-target earnings (OTE) of $135,000 USD annually, along with benefits such as insurance, flexible paid time off, high-quality equipment, wellness initiatives, education and development opportunities, and a corporate social responsibility program. The role requires an office setting in Chicago's Loop or downtown Seattle.

Senior Customer Success Engineer

Company: Apollo

Location: USA

Posted Dec 17, 2024

Apollo is seeking a Senior Customer Success Engineer to join their Enterprise Solutions team. The role involves building relationships with high-revenue high-potential accounts, guiding them through complex challenges, and celebrating their wins. The company is revolutionizing API management and aims to make application development easier, better, and accessible to more people. The ideal candidate should have 7+ years of experience in a technical customer-facing role, strong understanding of software development APIs and web technologies, and proven experience managing high-value accounts.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The role of a Product Operations Specialist involves working closely with teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team. The total rewards package at Mercury includes base salary, equity, stock options, and benefits. The target new hire base salary ranges for this role are $112,900 - $132,800 for US employees in specific cities, and CAD 102,700 - $120,800 for Canadian employees.

Member Concierge

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 17, 2024

American Specialty Health is seeking a Member Concierge to join their team. The position involves enhanced coordination between members and providers for Virtual Physical Therapy and Fall Prevention services. The Member Concierge will verify program eligibility, complete assessments, obtain member payment responsibilities, coordinate appointment scheduling, and provide technical support. The role requires remote work with a stable internet connection and company-provided technology equipment. The Member Concierge will also handle intake navigation services, administrative support, and manage time to ensure calls are answered within required time frames.

Technical Engineering Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Dec 17, 2024

The Technical Engineering Manager for Money Management will play a pivotal role in driving the success of the Money Management business unit and its subdivisions through strategic use of technology. The role involves collaborating with stakeholders, developing a technical strategy, managing resources, ensuring regulatory compliance, and maintaining accurate records. The manager will also participate in product development, manage vendors, and oversee testing and quality assurance. The role requires fostering a culture of delivery, managing vendor relationships, coordinating with various Fool teams, providing updates to leadership, investigating opportunities for enhancement, conducting regular check-ins with direct reports, serving as a mentor, managing team resources, and driving professional development.

Director of Demand Generation

Company: interface.ai

Location: USA

Posted Dec 17, 2024

InterfaceAI is a leading AI provider for banks and credit unions, offering an integrated AI platform for a unified banking experience. Their mission is to transform the banking experience with hyperpersonalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. They offer pretrained domain-specific AI solutions and are seeking a Demand Generation Manager to develop and execute multichannel demand generation strategies.

Product Owner - Advanced Analytics

Company: Mindex

Location: USA

Posted Dec 17, 2024

Mindex is seeking a highly motivated Product Owner for their Advanced Analytics platform. The role involves driving the vision for smarter decisions in the K12 education sector and beyond. The candidate will work closely with engineering teams to translate complex requirements into actionable solutions and identify growth opportunities. The role requires a strategic thinker with strong communication and analytical skills.

Program Manager - Talent and Performance Management

Company: StackAdapt

Location: USA

Posted Dec 17, 2024

StackAdapt is a remote-first company seeking a Program Manager in Talent and Performance Management to lead the center of excellence for performance management, talent planning, and organizational effectiveness. The successful candidate will stay updated on external best practices in Talent Management, Organizational Development, and Learning and Development. They will iterate on and implement global employee talent and performance management processes, work with cross-functional teams to implement competency frameworks and job architecture, and partner with Talent Development to build enablement materials for employee development.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Dec 17, 2024

Twilio is seeking a Staff Machine Learning Engineer to join their Efficiency Engineering team and develop cutting-edge solutions using AI and Data Science for external and internal customers. The role offers an opportunity to work on groundbreaking projects and collaborate with talented professionals. Required skills include 6+ years of applied ML experience, experience with Python and its libraries, and familiarity with LLMs.

Director of Events Marketing

Company: Apollo

Location: USA

Posted Dec 17, 2024

The job posting is for a Director of Events Marketing at Apollo, a company that transforms how software teams build and scale applications. The role involves leading and inspiring the end-to-end marketing and production of Apollo's strategic and field events, ensuring they align with the company's core values and commitment to delivering exceptional customer experiences. The successful candidate will collaborate with cross-functional teams, develop and implement a comprehensive events strategy, oversee event planning and execution, and build and execute sponsorship and partner strategies.

Senior Developer Advocate

Company: Apollo

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Developer Advocate at Apollo to lead efforts in building a thriving community around Apollo Connectors. The role involves creating high-quality connectors, developing engaging content, and fostering collaboration among contributors. The goal is to establish a thriving connector community with growing membership and partnerships, and increase usage and adoption through effective outreach and engagement. The position is remote and offers competitive compensation, equity, and benefits.

Senior Consultant, Data Integration and BI

Company: Mhi

Location: USA

Posted Dec 17, 2024

MyersHolum is expanding operations to India and seeking experienced Senior Consultants to play a pivotal role in the expansion of the India Practice. The role involves designing, building, and testing custom data warehouse and BI solutions using Oracle NetSuite Analytics Warehouse NSAW platform. The qualifications required include 8+ years of relevant professional experience, proficiency in data management using Oracle or other relational databases, and experience with data warehouse and data integration projects using ETL, data integration, and data pipelining tools.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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