Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior CCS Security Engineer (IAM)

Company: Tanium

Location: USA

Posted Dec 15, 2024

The text describes a job posting for a Senior Cloud Cybersecurity CCS Security Engineer IAM position at Tanium. The role involves building and operating Tanium Clouds Identity and Access Management IAM in Azure, AWS, and Kubernetes cloud hosting services. The candidate should have a bachelor's degree or equivalent experience in Cloud Security IT Security or related technical fields. They should also have 5+ years of experience in building and operating cloud-based Identity and Access Management with AWS and Azure as code. The role requires experience in detection engineering methodologies, using security query or analytic tools for security data analysis, and building threat intelligence. The candidate should also have experience in utilizing high-level programming languages like Go and Python to produce detection as code tools and automations. The role involves delivering high-quality contributions using DevOps principles and automating the mundane to focus on solving harder problems.

Film & Television Onboarding Specialist

Company: Wrapbook

Location: USA

Posted Dec 16, 2024

Wrapbook is a smart and intuitive platform that simplifies production, payroll, and accounting processes. It offers a unified platform for managing teams, projects, and expenses. The company is trusted by top production companies and has raised $130M. They are hiring a Film and TV Onboarding Specialist to ensure a smooth transition for new clients.

Security Analyst

Company: Synack

Location: USA

Posted Dec 15, 2024

Synacks Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities, and gaining visibility into the root causes of security risks. They are committed to making the world more secure and have uncovered over 71,000 exploitable vulnerabilities to date. They are looking for a part-time temporary position for an internship in offensive security.

Senior Product Manager

Company: Coforma

Location: USA

Posted Dec 15, 2024

Coforma is looking for an experienced Senior Product Manager to lead a team in developing solutions for federal clients. The ideal candidate will have 7+ years of experience in digital product management in a cross-functional agile environment. The role requires a candidate who has excellent communication, leadership, and technical product skills. The candidate will work with both internal and external stakeholders to translate user needs into digital product features. The role is a customer-facing position working to drive a shared vision between business stakeholders and the team. The candidate will collaborate with partners in research, design, engineering, project management, and account management to deliver iterative value to both the user and the business.

Customer Care Representative

Company: Spokeo

Location: USA

Posted Dec 15, 2024

Spokeo is a people search engine that helps over 18 million monthly visitors reconnect with friends, reunite with families, and protect against fraud. They offer 12 billion records and over 250 million unique profiles for business professionals, research, criminal investigations, and more. Founded in 2006, Spokeo is a remote-first company with nearly 150 dedicated employees and a strong focus on transparency and innovation.

Creative Director / Lead Designer

Company: Nift

Location: USA

Posted Dec 16, 2024

Nift is a company that helps businesses and brands create positive user experiences and unlock new revenue streams by delivering customized thank-you gifts to their customers. They are seeking a Creative Director to lead their design efforts and help scale their platform to become one of the largest sources for new customer acquisition worldwide.

Licensed Therapist - 100% Remote (LMFT LCSW LPC LMHC)

Company: Mindoula Health

Location: USA

Posted Dec 16, 2024

Mindoula is hiring therapists to work remotely in their Substance Use Disorder Program, offering career opportunities, license and credential support, and competitive compensation. The role involves assessing and implementing individualized care strategies, collaborating with members and healthcare providers, and utilizing evidence-based practices.

Director of North America Sales

Company: ProducePay

Location: USA

Posted Dec 15, 2024

ProducePay is seeking a Director of North America Sales to lead an experienced sales team and drive growth in the US market. The role requires deep expertise in agribusiness sales and strategic account management. The Director will focus on prospecting, cultivating relationships, pitching, closing deals, and managing new accounts. They will also sell new and customized products, leverage existing customer relationships, and travel frequently to visit customers and attend industry events.

Technical Support Associate

Company: Vetcove

Location: USA

Posted Dec 15, 2024

Vetcove is a growing Y Combinator and venture-backed growth stage company looking for exceptionally talented and passionate people to join their team. The technical support associate role involves solving complex support inquiries, liaising with the community of veterinary professionals, and providing an excellent experience on their platform. The ideal candidate is a proactive self-starter with experience in a relevant customer-facing role and excellent communication skills.

Staff Data Engineer

Company: A Place for Mom

Location: USA

Posted Dec 16, 2024

A Place for Mom is a leading online resource for senior care, connecting families with expert advisors for personalized solutions. Established in 2000, the company fosters diversity, equity, and inclusion, and is committed to enabling caregivers to make the best senior care decisions. The company offers a range of services including home care, independent living, memory care, assisted living, and more. As a Staff Data Engineer, you will play a pivotal role in building and optimizing the data infrastructure to enable robust data-driven decision making across the organization.

Director, Product Design

Company: Embroker

Location: USA

Posted Dec 16, 2024

Embroker is a company that offers industry-tailored commercial insurance with a technology-first and customer-centric approach. They have raised over $150M in funding and offer a remote position in Alberta, British Columbia, Ontario, or Canada with a base salary of $170K, $230K USD, $180K CAD, or $250K CAD. The role involves setting the UX vision and strategy, attracting and developing top-tier design talent, and communicating the value of great user and customer experiences to sales and profits. The required qualifications include 10 years in UX design and leading UX teams, a BA or higher in a design-related field, and experience in people leadership. The company values pack first, be all-in, and create magic. They offer comprehensive benefits to US and Canadian employees.

Personal Trainer

Company: Klasik Fit

Location: USA

Posted Dec 15, 2024

Klasik Fit is seeking energetic and enthusiastic personal trainers for part-time work. They offer a unique approach to fitness, focusing on confidence, strength, and energy. Klasik Fit provides customization in goal setting, workout plans, behavior coaching, and nutrition tips. They are the nation's largest in-home, virtual, and remote personal training service. The role involves investing in clients' goals, creating personalized training programs, and building strong relationships. The organization offers competitive pay, flexible scheduling, and career opportunities. The required qualifications include a valid personal trainer license, passion for client success, and CPR/BLS certification.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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