Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Manager, Claims - Ticketing and Mobility

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with numerous awards and have a diverse team committed to social entrepreneurship. The company is looking for a Manager Claims Vertical to lead the claims team and ensure a smooth customer experience and fast resolution of claims.

Head of Product Design

Company: Close

Location: USA

Posted Dec 07, 2024

Close is a bootstrapped, profitable, and 100 remote team of thoughtful individuals seeking a Head of Product Design to lead and nurture a team of talented designers. The role involves overseeing the design of web, desktop, and mobile apps and playing a key role in the design and development of new features. The team is experienced in all aspects of design, user research, interaction design, visual design, and establishing and improving processes for how a design team works. The team is also experienced in working closely with Product and Engineering teams on successful projects and building and maintaining design systems.

Implementation Specialist, Upgrades

Company: Lwolf

Location: USA

Posted Dec 06, 2024

The Implementation Specialist plays a crucial role in migrating clients from legacy software to a new SaaS platform, ensuring customer satisfaction and retention. The role involves developing and executing project plans, collaborating with internal stakeholders, and utilizing technical expertise to enhance migration processes. The position requires 13 years of experience in client services, project management, or consulting, with demonstrated technical expertise in systems administration, support, database administration, or software programming. The ideal candidate should have excellent communication skills, direct experience in the software services market, and a high level of energy and commitment to team objectives.

Accounts Receivable Analyst

Company: Healthie

Location: USA

Posted Dec 07, 2024

Healthie is a virtual first care delivery company with a focus on improving access to healthcare and enabling better healthcare outcomes through technology. They offer infrastructure solutions for healthcare organizations, including EHR scheduling and patient engagement solutions. Their API-first approach makes it easy for organizations to build, customize, and scale their business. Healthie powers thousands of organizations, ranging from small private practices to digital health startups and multibillion-dollar healthcare companies. They deliver care to millions of patients across the full spectrum of healthcare services. They are looking for an Accounts Receivable Analyst to support the Finance team in driving operational excellence across accounts receivable.

Clinical Talent Acquisition Specialist

Company: Pair Team

Location: USA

Posted Dec 07, 2024

Pair Team is a mission-driven organization seeking a Clinical Talent Acquisition Specialist to recruit exceptional talent for community-based healthcare and social services roles. The position is fully remote and based in the United States, with most clinical positions being based in California. The specialist will lead the recruitment process, collaborate with cross-functional teams, develop sourcing strategies, and maintain candidate pipelines. The role requires 2+ years of full-cycle recruiting experience and a strong focus on sourcing and engaging candidates for healthcare.

Sr. Enterprise CSM

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their Enterprise team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, and drive increased growth and satisfaction. They will also establish a trusted strategic advisor relationship with each assigned client and drive continued value of their products and services.

Technical Customer Support Specialist

Company: ElevenLabs

Location: USA

Posted Dec 07, 2024

This is a remote-based contracting role that offers the opportunity to work with a global team of passionate individuals focused on developing AI audio solutions. The role involves providing exceptional customer support, troubleshooting technical issues, updating documentation, and collaborating with internal teams to improve products. The ideal candidate is a technical customer support specialist with 23 years of experience in SaaS environments, a strong work ethic, and a passion for AI and audio technology.

Staff Security Software Engineer

Company: Quora

Location: USA

Posted Dec 07, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models and tools. The company values transparency, ideasharing, and experimentation. They are looking for a Security Engineering Team member to build robust protections around their products, infrastructure, and people.

Director, Field Marketing

Company: Starburstdata

Location: USA

Posted Dec 06, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption without migration projects. With $414M in venture funding and over 300 leading organizations trusting them, Starburst is committed to dismantling data silos and vendor lock-in. They are a remote-first company with a strong focus on execution excellence, collaboration, and diversity. The Strategic Field and Events leader role involves building regional programs, developing marketing plans, and enhancing customer-driven strategies.

Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Dec 07, 2024

Emburse is a company that aims to improve the lives and businesses of its users by providing a SaaS solution for corporate expenses and invoices. They focus on automating manual tasks, saving users time, and ensuring compliance. Their solutions are tailored for companies of various sizes, from startups to enterprises like Microsoft, Pinterest, Bosch, and Estee Lauder. The role of an Account Executive involves finding and closing deals with companies over 500+ employees, articulating the company's service benefits, developing a strategic territory plan, and maintaining an adequate pipeline to exceed business objectives.

Licensed Claims Team Lead

Company: Cover Genius

Location: USA

Posted Dec 07, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are committed to diverse cultural programs. The role of the Claims Team Lead involves owning the well-functioning of the claims team, ensuring efficient claims handling, and providing an excellent customer experience. The company offers flexible PTO, employee stock options, and social initiatives. The salary range for this role is between $49,000 and $77,000.

Vice President, Enterprise Sales

Company: Apixio

Location: USA

Posted Dec 06, 2024

Apixio is a company that specializes in creating a leading Connected Care platform to minimize reimbursement inaccuracies and improve patient care in the healthcare industry. They aim to accelerate the shift toward alternative payment models while enhancing efficiency and supporting better patient outcomes. The Vice President Enterprise Sales role is responsible for driving commercial sales and product growth across their portfolio of solutions to health plan payer clients.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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