Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Human Resources Specialist

Company: Office of Personnel Management

Location: USA

Posted Aug 14, 2024

The job description outlines the requirements for a Human Resources Specialist Recruitment and Placement position at the GS02011314 level. The job involves advising, evaluating, and developing governmentwide hiring policies and regulations. The qualifications include one year of specialized experience at the GS12 or GS13 level, and meeting the time-in-grade requirement.

Customer Support Specialist

Company: Roadie

Location: USA

Posted Aug 14, 2024

Roadie is a logistics management and crowdsourced delivery platform that offers fast, flexible, and asset-light logistics solutions. They are looking for a Customer Support Specialist to provide phone, email, and text-based support to customers, partners, and users.

Sage Intacct Consulting Manager

Company: BPM LLP

Location: USA

Posted Aug 14, 2024

BPM is a full-service accounting firm providing comprehensive assurance, tax, and consulting services to clients globally. They are one of the largest California-based accounting firms, focusing on clients and people, and have a people-centered culture. They are dedicated to providing meaningful careers and fostering an environment that allows an integrated lifestyle.

Senior Analysis Manager

Company: Sonyinteractiveentertainmentglobal

Location: USA

Posted Aug 14, 2024

The job posting is for a Senior Analysis Manager position at PlayStation, responsible for leading a team of data analysts and providing insights to improve game development. The role requires experience in data analysis, SQL, and visualization tools, as well as strong communication and stakeholder management skills.

FP&A Sr Analyst

Company: Flock Safety

Location: USA

Posted Aug 14, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking a Financial Planning and Analysis Sr Analyst to support its FPampA team in implementing and rolling out its new CPM tool. The role offers a high-impact opportunity to impact strategic decision-making in a hyper-growth environment.

Senior Backend Engineer - Subscriptions & Payments

Company: Webflow

Location: USA

Posted Aug 14, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. The company is seeking a Senior Backend Engineer to join the Subscriptions and Payments team, with a focus on building strong pricing and packaging foundations for Webflow's product-led growth.

Customer Service Representative Banking

Company: Concentrix

Location: USA

Posted Aug 14, 2024

Concentrix is looking for a remote Bilingual Customer Service Representative to join their team. The role provides an opportunity for career growth and personal development, with a focus on providing exceptional customer experiences. The company offers a range of benefits, including paid training, health and wellness programs, and mentorship opportunities.

Command Center

Company: Cognizant

Location: USA

Posted Aug 14, 2024

Cognizant is hiring for a Remote Command Center Engineer role, requiring 3+ years of experience in advanced troubleshooting, problem-solving, and IT asset lifecycle management. The company promotes an inclusive culture and values different perspectives, providing career growth and development opportunities.

AI/ML Engineer I

Company: Kraken

Location: USA

Posted Aug 14, 2024

Kraken is a mission-focused company that is looking for an experienced Machine Learning engineer to join their AIML Team. The company is committed to industry-leading security, crypto education, and world-class client support. The role involves designing, implementing, and deploying Machine Learning solutions to solve complex problems and deliver real business value.

Lead Site Reliability Engineer

Company: hims & hers

Location: USA

Posted Aug 14, 2024

The company is seeking a Lead Site Reliability Engineer to build a reliable web experience for users. The role involves designing and implementing SRE practices, improving system availability and performance, and handling emergency responses.

Director of Account Management

Company: SafeSend

Location: USA

Posted Aug 14, 2024

The job posting is for a Director of Account Management at SafeSend, a company that automates tax and accounting professions with innovative technologies. The role involves managing a customer success team, driving growth, and retaining customers. The company offers a competitive compensation package, a team-oriented environment, and opportunities for professional development.

Marketplace Reconciliation Lead

Company: Pax8

Location: USA

Posted Aug 14, 2024

The Marketplace Reconciliation Lead is responsible for leading sustainable vendor data reconciliation efforts in Pax8's Marketplace. They collaborate with the corporate Finance team to ensure the integrity of financial statements and drive operational excellence.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages