Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Implementation Consultant - Zone Advanced Billing and NetSuite

Company: BPM LLP

Location: USA

Posted Aug 10, 2024

Caravel BPM Technology Solutions is a company that values people and provides a collaborative and supportive work environment. The company offers a range of benefits, including flexible work arrangements, personalized benefit structures, and financial compensation options. The role of a Zone Advanced Billing Consultant involves implementing Zone Advanced Billing alongside NetSuite, working closely with clients, and providing training and support.

Staff Software Engineer - Foundation

Company: Apollo

Location: USA

Posted Aug 10, 2024

Apollo is looking for a talented and driven distributed systems engineer to lead their Platform Engineering team. The role involves fostering a consistent example for how to lead projects and maintain documents, dashboards, and code bases. The team is focused on Service Delivery, Kubernetes Infrastructure Management, and Operational Excellence.

Experienced Product Designer

Company: WorkOS

Location: USA

Posted Aug 10, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced product designer to lead greenfield product initiatives and contribute to their design systems.

Digital Associate

Company: MissionWired

Location: USA

Posted Aug 10, 2024

MissionWired is a direct marketing agency that helps nonprofits and Democratic organizations create fundraising strategies and tell big stories to raise mission-changing revenue. They have a strong commitment to diversity, equity, and inclusion, and are seeking a Digital Associate to join their team.

Associate Product Manager

Company: Clipboard Health

Location: USA

Posted Aug 10, 2024

The Associate Product Manager New Grad position at Clipboard Health is designed to grow undergraduates into product leaders. APMs work closely with the executive team, are given high ownership and good judgment from day 1, and are expected to lead important projects from the getgo. The role requires an overlap of 5 hours with the PST UTC8 timezone.

Customer Support Agent

Company: Hear.com

Location: USA

Posted Aug 10, 2024

Hearcom is a global company with a long-term vision and strong growth, offering remote flexibility, benefits, and a unique work culture. The company is driven by its belief that every person should hear well to live well and has helped hundreds of thousands of customers get on the path to better hearing.

Sr. Director, Field and Account-Based Marketing

Company: Coupa

Location: USA

Posted Aug 10, 2024

Coupa is seeking a Sr Director Field and Account-Based Marketing to lead a team of marketers that align with Coupas North American sales team. The ideal candidate should be data-driven and capable of operating at both strategic and tactical levels.

Experienced Software Engineer - Infrastructure

Company: WorkOS

Location: USA

Posted Aug 10, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are looking for an experienced engineer to join their Foundations team, responsible for building out the foundational pieces that their product teams build on.

Senior Full Stack Engineer

Company: Entefy

Location: USA

Posted Aug 10, 2024

Entefy is looking for a software engineer to join their team and build a full-stack application. The ideal candidate has experience with backend and web development, and is able to work with multiple databases and build scalable systems.

Commercial Contract Manager

Company: Western Digital

Location: USA

Posted Aug 10, 2024

Western Digital is a company that powers global innovation and pushes the boundaries of technology. They offer a range of technologies, storage devices, and platforms for business and consumers alike. The company is committed to providing equal opportunities to all applicants and employees and has a strong focus on diversity and inclusion.

Senior Azure DevOps Engineer - Cloud Operations

Company: Icertis

Location: USA

Posted Aug 10, 2024

Icertis is a company that provides contract intelligence platform to help organizations manage their contracts. The company is looking for a Senior DevOps Engineer to join their US GOV Cloud Operations team. The role requires expertise in cloud engineering, automation, and DevOps pipelines. The company offers a competitive salary, benefits, and a positive work environment.

Manager - Data Operations

Company: Nextech

Location: USA

Posted Aug 10, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, a generous bonus structure, and a comprehensive wellness program. The Manager Data Operations role involves overseeing data resources, team leadership, and continuous improvement.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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