Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Bilingual Technical Customer Service Agent

Company: OPNC OPENLANE Canada Inc

Location: USA

Posted Aug 06, 2024

The job posting is for a Bilingual Technical Customer Service Agent position at OPENLANE, a technology company that provides a digital marketplace for used vehicles. The company offers competitive pay, benefits, and a positive work culture. The ideal candidate will have 2+ years of customer service or technical support experience and be proficient in handling customer inquiries and troubleshooting technical issues.

Director - Data & Platform Engineering

Company: 1Password

Location: USA

Posted Aug 06, 2024

1Password is looking for a Director of Data Engineering to join their growing team. The ideal candidate will have experience in data engineering, project management, and leadership. The role involves establishing a data engineering platform and infrastructure strategy, recruiting and leading a team, and working with complex problems.

Senior Packaging Engineer

Company: Ollie Pets

Location: USA

Posted Aug 06, 2024

Ollie is a company that makes human-grade pet food and is looking for a Senior Packaging Engineer to develop innovative packaging solutions. The company values diversity, kindness, and setting new standards.

District Leader

Company: ClassDojo

Location: USA

Posted Aug 06, 2024

ClassDojo aims to provide every child with an education they love. They started by building a powerful network for communication and are now using it to give kids the best learning experiences. The company is committed to equal employment opportunity and has a distributed workforce.

Executive Communications Director

Company: Workiva

Location: USA

Posted Aug 06, 2024

The job posting is for an Executive Communications Director who will develop and execute a strategic executive communications plan for the CEO, driving brand awareness and advancing critical business objectives. The role requires a talented writer and storyteller with experience in CSuite speech writing and executive communications.

Senior Product Manager

Company: dscout

Location: USA

Posted Aug 06, 2024

dscout is a company that values research and building products for people. They are looking for a Senior Product Manager to join their team, who will work closely with customers and partners to define and execute the product roadmap.

Sr. Staff Payroll Services Engineer

Company: Gusto, Inc.

Location: USA

Posted Aug 06, 2024

Gusto is hiring seasoned engineers to join their teams to work on core platform capabilities, improving existing systems and building the future of their Payroll system. The role involves guiding projects, building elegant software, and collaborating with cross-functional teams.

Principal Architect - Identity & Access Management

Company: United Airlines

Location: USA

Posted Aug 06, 2024

United Airlines is looking for a Principal Architect to design a modern Identity and Access Management platform. The role requires a senior-level professional with expertise in IAM, cybersecurity, and software development. The company offers a competitive benefits package and a unique opportunity to work with a global airline.

Software Engineer (GenAI / NLU)

Company: TTEC Digital

Location: USA

Posted Aug 06, 2024

TTEC Digital is a company that coaches clients to provide an amazing customer experience by valuing and supporting their employees. They are looking for a developer to support business analysts and design chat and voice bots. The company offers a range of benefits and is an equal opportunity employer.

Engineering Team Lead

Company: Clipboard Health

Location: USA

Posted Aug 06, 2024

The company Clipboard Health is looking for a Team Lead to lead a globally distributed team. The team lead will be responsible for process delivery and execution, partnering with product managers and customers, and ensuring high-quality output. The company values customer centricity, urgency, curiosity, and ownership, and has a flexible working environment.

Account Manager

Company: TrustArc

Location: USA

Posted Aug 06, 2024

TrustArc is a company that automates and simplifies the creation of end-to-end privacy management programs for global organizations. They have a global team and offer a range of benefits to their employees, including unlimited paid time off and flexible working hours. The company is looking for an Account Manager to join their team, who will be responsible for managing customer accounts and developing relationships with clients.

Associate Director, Promotional Review and Operations

Company: Lundbeck

Location: USA

Posted Aug 06, 2024

The role is responsible for leading the approval process for promotional materials, ensuring regulatory compliance, and managing the approval process for all Lundbeck US promotional materials. The position will also oversee and manage the associated systems that regulate and ensure compliance for advertising and promotion.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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