Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

Member Experience Specialist, MassMutual Federal Credit Union

Company: MassMutual

Location: Washington DC

Posted Jan 29, 2025

The text describes a job opportunity for a Member Experience Specialist at MassMutual Federal Credit Union. The role involves providing excellent service to members, building positive relationships, educating them about credit union products, and resolving their issues efficiently. The ideal candidate should have strong interpersonal skills, a positive attitude, and a passion for continuous learning. The team consists of a Director of Retail Operations, a Branch Manager, four Member Experience Specialists, and two Member Experience Assistants. The minimum qualifications include a high school diploma and 2+ years of experience in a financial institution. The ideal qualifications include knowledge of credit union products and services, proficiency in teller software, excellent customer service skills, and the ability to work in a fast-paced environment. The company values ethics, integrity, and offers industry-leading pay and benefits. Employment is contingent upon passing a credit check.

Sr. Business Analyst, Strategy for Bank Modernization

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst for a strategic role in their Retail Bank modernization program. The role involves developing and testing strategies, leading strategic engagements, and supporting multiyear product and program roadmaps. The ideal candidate will have a strong analytical background, excellent communication skills, and a proven track record in decision-making and problem-solving based on analytics. The role requires cross-functional partnership and a results-oriented approach. The salary range for this role is $109,000 - $124,400 for McLean, VA and $99,100 - $113,100 for Philadelphia, PA.

Recruiting Coordinator (Contractor)

Company: Anduril

Location: Washington DC

Posted Jan 29, 2025

Anduril Industries, a defense technology company, is seeking a Recruiting Coordinator to manage interview scheduling, assist candidates with travel and accommodations, and improve the interview process. The ideal candidate will have experience in recruiting, excellent communication skills, and a candidate-first mentality. Anduril offers competitive compensation, benefits, and a positive, diverse, and supportive culture.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Linux Systems Administrator

Company: MAXISIQ

Location: Washington DC

Posted Jan 28, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a midlevel Linux Systems Administrator for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with 5 years of systems administration experience and familiarity with various scripts, programming languages, and operating systems.

AI Software Engineer

Company: BLN24

Location: Washington DC

Posted Jan 29, 2025

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are seeking an AI Software Engineer with expertise in data engineering, machine learning, and artificial intelligence, particularly in integrating and optimizing Large Language Models for chatbot applications. The role involves designing and implementing AI-powered chatbots, developing robust prompts and retrieval-augmented generation pipelines, and collaborating with cross-functional teams. BLN24 offers competitive benefits, including generous medical, dental, and vision plans, flexibility, and opportunities for professional growth. They are an equal opportunity employer that values diversity and inclusion.

Tableau Analyst / Developer with BOE - Remote - Active MBI Clearance

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Jan 29, 2025

Arthur Grand Technologies is seeking a skilled Tableau Analyst Developer with 8+ years of experience in Tableau solutions, 5+ years in Business Objects Enterprise BOE, and 3+ years in presenting technical insights. The role involves dashboard design, performance optimization, user collaboration, documentation, and testing. The company offers challenging work, market-relevant benefits, and opportunities for professional growth. Arthur Grand Technologies is a minority-owned staff augmentation and technology consulting firm.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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