Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Human Resources Director

Company: BLN24

Location: Washington DC

Posted Jan 28, 2025

BLN24 is a rapidly growing management consulting firm supporting the US Federal Government. They are seeking an experienced Human Resources Director to lead and manage all HR functions, including benefits compliance, employee engagement, and performance management. The role offers a high-energy, flexible corporate environment with opportunities for professional and personal growth. BLN24 emphasizes a positive work culture, continuous improvement, and employee well-being, providing generous medical, dental, and vision plans. They value diversity and inclusion, offering equal opportunities and reasonable accommodations for all employees.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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