Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Benefits Officer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is recruiting for a Benefits Officer position in Washington, DC. The ideal candidate should be creative, analytical, and reliable. Key responsibilities include collaborating with HR on policies and strategies, managing the benefits program, ensuring compliance, and maintaining relationships with vendors. Proven experience in benefits management, strong communication skills, and HRIS proficiency are required. The role involves potential travel and working independently or collaboratively as needed.

CFO

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A temporary Chief Financial Officer position is available at HireStrategy. The role involves managing all financial activities, providing counsel to the CEO and Board of Directors, and leading the finance team. The ideal candidate should be a Certified Public Accountant with a Master's degree in finance, management, accounting, or a related field. They must have at least ten years of senior management experience, including budgeting, accounting, and reporting responsibilities. Previous experience as a CFO or Controller, especially in an international development organization, is preferred. Five years of experience with U.S. government grants and contract procurement and compliance are required. The role involves developing and managing the annual budget, implementing indirect rates, supporting new business development, and preparing financial reports. The candidate will also oversee relationships with external entities and provide support to the Finance and Audit committees of the Board of Directors.

Secondment Trade Paralegal

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Early Brief Co-Anchor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Senior Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A non-profit organization based in DC is looking for a Senior Recruiter to handle a surge in hiring. The ideal candidate should be innovative, passionate, and proactive, with a minimum of 4 years of full-cycle recruitment experience. Key responsibilities include full life-cycle recruitment duties, collaborating with hiring managers, sourcing candidates, and providing top-notch customer service. The role requires proficiency in Microsoft Office and an applicant tracking system, and the ability to work in a fast-paced environment.

Federal - Data Scientist

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on machine learning and automation. The Data Engineer will work in an Agile development environment, identifying and mitigating risks in big data environments. Key responsibilities include applying statistics, machine learning, and analytic approaches to answer key intelligence questions, developing and refining data sets, and collaborating with software developers to implement evaluated models into production.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A government contractor in Herndon is urgently seeking a payroll specialist for a contract-to-hire position. The ideal candidate should have at least 1 year of payroll processing experience, preferably with ADP. Key responsibilities include testing for projects, running reports, calculating payroll data, updating records, preparing reports, and resolving discrepancies. International experience is a plus.

Billing Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A reputable company in DC is seeking a Billing Specialist with CostPoint7 experience. The role involves managing internal client inbox for billing changes, handling vendor relations, creating custom invoices, and performing operational duties. Requirements include 2+ years of experience in high-volume Billing/Vendor Relations, CostPoint7 proficiency, and intermediate MS Excel skills.

Employment Investigator

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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