Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Multifamily Credit Underwriting and Operations - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 04, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Senior Associate. The role involves maintaining governance activities, performing compliance reviews, providing administrative support for audits and exams, ensuring timely deliverables, and managing project activities. The ideal candidate will have 2-5 years of related experience, familiarity with Multifamily credit, strong communication skills, and proficiency in Excel and PowerPoint. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Mercy Hospital Washington - Nursing Opportunities

Company: Mercy

Location: Washington, Missouri

Posted Dec 04, 2024

Mercy Hospital Washington is offering various full-time, part-time, and PRN positions with numerous incentives. These include sign-on bonuses for experienced and graduate RNs and LPNs, a Stay Premium Program, education assistance, loan forgiveness, competitive salaries, and comprehensive benefits. The hospital fosters a supportive work environment and encourages innovation in healthcare.

Administrative Assistant

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Assistant for a position in Washington DC. The role involves participating in special studies, assisting in policy development, and providing technical support for the ICE Official Mail Accounting System (OMAS). Required qualifications include excellent knowledge of research methodology, strong communication skills, and proficiency in various software such as MS Office Suite, SharePoint, and Visio. The position offers competitive compensation, benefits including a 401(k) plan and health benefits, and the opportunity to be an owner from day one at CGI Federal.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training staff, and operating various kitchen equipment. The hourly rate is $23.02-24.02, with benefits including medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for professional growth. Previous supervisory experience, cooking experience, and food safety certification are preferred qualifications.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric health care. The role involves delivering compassionate care, managing prescription tasks, and ensuring regulatory compliance. Successful candidates will demonstrate accountability, caring, collaboration, innovation, and integrity. The position offers career growth opportunities and a comprehensive benefits package.

Enterprise Account Executive, Corporates-west coast

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 04, 2024

This role involves developing account plans for new and existing accounts, prospecting new customers, and closing full solution sales to corporate customers. The position is remote-based, covering the west coast, with preferred locations including WA, OR, CA, CO, NV, UT, AZ, or NM. Key responsibilities include prospecting, account management, meeting sales goals, cross-functional collaboration, relationship building, and Salesforce maintenance. The ideal candidate should have a proven track record in selling complex software solutions to large enterprises, experience selling to C-level executives, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing programs, a globally recognized culture, learning and development opportunities, social impact initiatives, and purpose-driven work.

Client Success Manager, Fireside

Company: FiscalNote

Location: Washington, DC

Posted Dec 04, 2024

FiscalNote is hiring a Client Success Manager for the Fireside product, a top-tier Constituent Relationship Management software for government officials. The CSM role involves managing client onboarding, implementation, and education, ensuring clients utilize the product effectively. CSMs act as a bridge between clients and internal teams, fostering strong relationships to enhance client satisfaction and retention. The ideal candidate should have 2+ years of client-facing experience, be self-motivated, and have a consultative approach. Experience in government is beneficial but not required.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Regional Sales Manager, Federal Systems Integrators

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 04, 2024

Palo Alto Networks is seeking a Regional Sales Manager (Federal and/or Civilian) to drive company revenue and growth. The role involves leading and driving sales engagements, crafting strategic territory plans, and displacing competing technologies. The ideal candidate should have experience with FSI customers, SaaS-based architectures, and channel partners. They should possess excellent time management skills, be highly competitive, and have a successful track record in selling complex solutions. The company offers unmatched systems, tools, and a supportive team environment, with a focus on joint success and solutions selling.

Product Marketing Manager

Company: Planet

Location: Washington, DC

Posted Dec 04, 2024

Planet, a global company with offices in multiple countries, is seeking an experienced Product Marketing Manager for Defense and Intelligence. The role involves expanding Planet's footprint in Defense and Intelligence, developing go-to-market strategies, understanding government customers' needs, and creating compelling product positioning. The ideal candidate should have a background in defense or intelligence, excellent communication skills, and the ability to work in the VA office 2-3 days a week. Planet offers comprehensive benefits including health insurance, flexible time off, remote work options, and equity options.

Manager, Managed Services Team and Security Compliance

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 04, 2024

Thomson Reuters Court Management Solutions (TRCMS) is seeking a seasoned technologist to manage their Managed Services team and oversee Security Compliance. The role involves managing a mixed onshore and offshore team, providing 24x7 monitoring, tracking, and maintenance of TRCMS internal and customer environments hosted in the Microsoft Azure cloud. The candidate will also oversee security compliance obligations, monitor/enforce security responsibilities, and ensure environments meet contractually obligated service level agreements. The position requires a 'can-do' attitude, excellent communication skills, and the ability to work effectively in a cross-functional environment.

IAM Governance Analyst (Data Analytics / Regulatory, Audit, and Process)

Company: Bank of America

Location: Washington, DC

Posted Dec 04, 2024

Bank of America offers a job in Global Information Security (GIS), specifically in Identity & Access Management (IAM). The role involves managing IAM policy requirements, monitoring adherence, and driving remediation strategies. The position requires experience with IAM solutions, familiarity with NIST 800-53, COBIT, COSO, ISO, and attack frameworks. Strong technical skills, analytical abilities, and leadership qualities are desired. The role is eligible for a discretionary incentive plan and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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