Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

RN Case Manager Liaison Nurse (Inpt Discharge Planning) - 1.0 FTE Seattle WA (Swedish First Hill) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 19, 2024

The Care Manager, or Liaison Nurse, is responsible for discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby network facility. They work in two settings on a rotating schedule, carrying a case load of patients in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered case management plans, coordinating interventions, and advocating for patient care needs. The Liaison Nurse collaborates with various healthcare professionals, monitors patient responses to interventions, and ensures a seamless continuum of care. Basic qualifications include a Bachelor's degree, RN license in Washington, and three years of recent RN clinical experience. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Associate Platform Consultant

Company: Yext

Location: Washington, DC

Posted Nov 19, 2024

Yext is hiring an Associate Platform Consultant to provide platform configuration and data management services to its customers. The role involves working directly with clients to identify goals and requirements, configuring the Yext environment, managing multiple requests, and partnering with the broader account team to exceed client expectations. The ideal candidate should have a BA/BS degree, 2-4 years of experience in software implementation or consulting, strong communication skills, and proficiency in data analysis. Bonus points for understanding of relational databases and project management certifications.

Per Diem Gastroenterologist (Swedish Medical Group)

Company: Swedish Health Services

Location: Edmonds, Washington

Posted Nov 19, 2024

Swedish Medical Group in Edmonds, Washington is recruiting a Per Diem Gastroenterologist with exceptional skills. The role involves working in a growing consultative practice that offers tertiary and quaternary referral care, including liver transplantation, ERCP/EUS, POEM, and deep enteroscopy. The group is collaborative and committed to delivering high-level GI care. The compensation is between $397,149 and $668,314 per year, potentially including incentives. Edmonds, a suburb of Seattle, offers a charming lifestyle with easy access to outdoor activities and Seattle's cultural scene.

Laboratory Assistant, Travel Group

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The Lab Assistant position involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The role requires knowledge of special specimen handling for specific patient groups and compliance with safety and accreditation requirements. Basic computer skills, good communication, and problem-solving abilities are essential. Preferred qualifications include recent phlebotomy or clinical lab experience.

Client Service Representative

Company: CSC

Location: Washington DC

Posted Nov 19, 2024

CSC is a global business that provides knowledge-based solutions to clients worldwide. They are hiring Client Service Representatives for their Motor Vehicle team, who will work directly with clients to provide solutions that help their business run smoother and smarter. The company offers competitive benefits, paid time off, and opportunities for growth.

MRI Technologist - PRN - Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 19, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, as recognized by Modern Healthcare Magazine. The MRI Staff Technologist role involves operating MRI scanners, selecting imaging techniques, and entering patient data. Qualifications include a Radiological Technology Program graduation, ARRT in Radiography or registry eligibility, BLS certification, and excellent communication skills. Mercy provides comprehensive benefits, including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. They foster a supportive community, encourage innovation, and seek candidates with a positive outlook and strong advocacy.

Data Protection Incident Responder - USDS - DC

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection and content assurance. The USDS Resiliency Operations Center manages incident response, crisis management, and business continuity. The Data Protection Incident Responder role involves managing incidents, coordinating cross-functional activities, and communicating with executive management. The company values creativity, collaboration, and diversity, offering a hybrid work schedule. Minimum qualifications include a Bachelor's degree in CyberSecurity, crisis management, or related field, and 3+ years of incident management experience.

Summer Intern, Product Monetization

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is offering two internship positions in product management, focusing on Subscriptions and Advertising. Interns will work on projects throughout the software development lifecycle, collaborating with various teams. They'll gain experience in writing PRDs, maintaining roadmaps, analyzing data, and participating in product launches. The internship is paid, full-time (35-40 hours/week), and based in the D.C. office. It offers a meaningful learning experience, real production feature work, and exclusive events. While not guaranteed, past interns have been hired. The Post values diversity and innovation.

Bartender - NED's Club Washington DC

Company: Soho House

Location: Washington, DC

Posted Nov 19, 2024

Ned's Club Washington DC is a members' club located in a neoclassical building within President's Park. It spans three floors and includes a Rooftop Terrace, Loft Restaurant, Founder's Dining Room, The Library, Drawing Room, Gallery, and Conservatory. The club offers exceptional job opportunities for bartenders, with a salary of $14.00/hour plus gratuity, comprehensive benefits, and opportunities for career growth. Bartenders are expected to prepare and serve drinks, maintain a clean and safe environment, and engage with customers to provide exceptional service.

Nurse Practitioner Gastroenterology (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Nov 19, 2024

The Swedish Digestive Health Institute in Seattle, Washington, is recruiting a full-time nurse practitioner for its IBD team. This role offers outpatient care, access to cutting-edge clinical trials, and collaboration with various specialties. The position is at a state-of-the-art facility with growth opportunities and competitive compensation. Seattle, the city where the role is based, is known for its robust economy, arts scene, and high quality of life.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 19, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Customer Management Solutions - Customer and Partner Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 19, 2024

Fannie Mae is a company that helps people buy and rent homes. They offer a flexible work environment and opportunities to grow your career. The company is looking for a Customer Management Solutions Senior Associate to oversee customer network development and customer support activities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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