Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Legal Support Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Nov 19, 2024

Ballard Spahr is a renowned national law firm with a diverse group of mentors, colleagues, and friends. They offer a career growth opportunity for a Legal Support Assistant in their Washington DC office.

Privacy Risk Manager

Company: Meta

Location: Washington, DC

Posted Nov 19, 2024

Meta is seeking a Privacy Risk Manager with extensive experience in risk management, testing, and Meta Privacy functions. The role involves driving cross-functional engagement, monitoring regulatory policies, and communicating progress updates. The ideal candidate should be an experienced privacy professional, comfortable in high-pressure situations, and capable of pivoting quickly. They will partner with Meta's business and product teams to improve compliance and privacy-by-design integration into operations and product life cycles. The role requires proven project management skills, strategic priorities, and a history of delivering operational results.

Lead Director, Government Affairs

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is seeking a Lead Director of Federal Government Affairs to develop Congressional relationships, build the company's reputation, and enhance long-term objectives through complex advocacy and campaign strategies. The role requires 10+ years of overall work experience, 5+ years in Congressional/lobbying, and experience in the Federal Government. The candidate must have excellent written and verbal communication skills, strategic thinking, and the ability to work collaboratively. The position offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Part-Time Seasonal Editor (Sales Associate), Washington DC

Company: Glossier

Location: Washington, DC

Posted Nov 19, 2024

Glossier is a beauty company that prioritizes community and customer experience. They seek an Editor to ensure product presentation, packaging, and care align with their mission. The role involves collaborating with the team to create seamless customer experiences, both in-store and online. The ideal candidate should have 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating memorable experiences. They must be adaptable, empathetic, and a strong team player, with a focus on operational excellence and adherence to safety standards.

Lead Internal Auditor - Capital Markets (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Lead Internal Auditor for Capital Markets. The role involves collaborating with business partners to assess process risks and controls, developing strategies for control assessment, and providing recommendations to support business objectives. The ideal candidate will have 4+ years of relevant experience, a degree in finance, accounting, or business administration, and professional certifications like CPA, CIA, or CFA. Knowledge of money markets, capital market classification, fixed income securities, derivatives, and risk management is required. The position offers flexibility and the opportunity to work in an inclusive, energizing environment.

Diversity and Inclusion Insights and Reporting Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Diversity and Inclusion Insights and Reporting Advisor with 6+ years of experience in preparing and managing reporting processes. The role involves providing complex analysis of data, advising on report design, and preparing executive presentations. The company values diversity and offers a flexible hybrid work environment. Qualifications include strong analytical skills, project management, and proficiency in Microsoft Suite.

Senior Finacial Analyst

Company: Aramark

Location: Washington, DC

Posted Nov 19, 2024

The job description outlines the role of a Senior Unit Controller at Aramark, responsible for financial and operating reports, analysis projects, and enforcing profit-maximizing procedures. The position offers a salary of $110,000 to $125,000, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings, and paid days off. Key responsibilities involve financial planning, weekly/monthly reporting, audits, contract compliance, and client communication. The ideal candidate should have 4-5 years of financial experience, a degree in Finance or Accounting, and strong Excel skills. The role requires event-based hours, including evenings and weekends, and may involve physical demands and use of PPE.

Pharmacy Technician

Company: CVS Health

Location: Fort Washington, PA

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. New hires must complete a training program and satisfy state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more. CVS Health values accountability, caring, collaboration, innovation, and integrity.

Senior Named Account Executive, Washington DC, Maryland & Virginia

Company: Cloudflare

Location: Washington, DC

Posted Nov 19, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a highly motivated Named Account Executive for a remote role based in Washington DC, Virginia, or Maryland. The role involves managing a set of large accounts, driving business partnerships, and leveraging Cloudflare's solutions for digital transformation. The ideal candidate should have 6+ years of experience in cloud networking and security, strong sales acumen, and the ability to build relationships quickly. Cloudflare is committed to building a better Internet, protecting free speech, and maintaining user privacy.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills. The pay range is $18.25 - $26.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and education assistance.

MRI Technologist - 30 Hrs Float- 5k SOB - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 19, 2024

The job posting is for a Radiologic Technologist position, specifically for MRI procedures. The role involves providing high-quality patient imaging, ensuring patient safety, and maintaining equipment. Key responsibilities include performing diagnostic tests, providing customer service, and adhering to safety protocols. The company is committed to its employees, recently offering a wage increase of up to 9% retroactively. The ideal candidate should have a minimum of one year of direct experience with cross-sectional anatomy, and be certified as a Radiologic Technologist. Additional qualifications include knowledge of radiation safety, infection control practices, and excellent communication skills.

Senior Software Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok focused on enhancing data protection and content assurance for U.S. users. The company is seeking a Senior Software Engineer to join the Risk and Response organization within US Trust & Safety. The role involves developing tools, driving the Detection Engineering program, collaborating with other Trust and Safety teams, and identifying areas for automation. The engineer will work with React, Python, and Golang, and may be exposed to harmful content. TikTok values creativity, innovation, and a fast-paced, high-performing team environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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