Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Staff Accountant (Nonprofit)

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

A Nonprofit Association is seeking a Senior Accountant for a position in Washington DC. The role involves account/bank reconciliations, journal entries, month-end processing, year-end close functions, and sales tax returns. The ideal candidate must have 5+ years of accounting experience, a Bachelor's degree in Finance/Accounting, and strong Microsoft Excel skills. Benefits include high salaries, medical/dental/vision insurance, 401K, monetary bonuses, and potential for permanent employment.

Internal Communications Specialist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is seeking an Internal Communications Specialist for a flexible hybrid role. The successful candidate will develop and deliver strategic communications plans, educate employees about the business and mission, and partner with various teams. Minimum requirements include 2-3 years of internal communications experience, strong verbal and written communication skills, and experience in change management. A bachelor's degree in communications or public affairs is preferred. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

Addison Group is currently recruiting for two payroll positions in the DMV area. One is a temporary role (Payroll Specialist utilizing Kronos) from July to mid-October, and the other is a permanent position (Sr. Payroll Accountant with UltiPro experience). The Payroll Specialist will be responsible for processing bi-weekly payroll for 27 people, verifying payroll entries, assisting with wage garnishments, and maintaining financial records. The Sr. Payroll Accountant role requires 3+ years of experience, proficiency in Microsoft Office and large payroll software systems, strong attention to detail, and the ability to maintain confidentiality.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role offers an hourly rate of $20.65 and comprehensive benefits. Essential duties include ensuring guest satisfaction, maintaining equipment, and adhering to safety policies. The position requires flexibility, understanding of basic sanitation, and ability to follow safety procedures. Aramark promotes equal employment opportunities and career development.

Federal - Full Stack Developer

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 13, 2024

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The developer will be responsible for developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, containerization (Docker), container orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Payroll Associate

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a payroll specialist position at a mission-driven non-profit in the DC Metro Area. The ideal candidate should have experience with Paylocity and/or ADP, and a strong understanding of financial processes and passion for social change. Primary responsibilities include processing payroll, managing benefits, reconciling payments, and collaborating with HR, Accounting, and Contracts. The role requires strong computer skills, attention to detail, and the ability to work in a fast-paced environment. Qualifications include a minimum of 1 year of payroll experience, knowledge of payroll tax, and excellent communication skills.

Relationship Banker - Ward 7/8 - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires obtaining necessary licenses and passing background checks. Chase offers competitive total rewards, benefits, and a diverse and inclusive work environment.

Federal - Data Engineer (ETL)

Company: Accenture

Location: Washington, DC

Posted Oct 13, 2024

Accenture Federal Services, based in Washington, DC, is seeking a data professional to build end-to-end ETL processes for various data sources using tools like Informatica, Databricks, Spark, and Python. The role involves designing and developing data integration workflows on big data technologies such as Hadoop, Spark, Hive, and HBase. The ideal candidate should have a strong background in SQL, Python, Linux, ETL best practices, and experience with AWS, Hadoop, Cloudera Impala, Hive, Apache Spark, Apache Sedona, Nifi, and Kafka. Accenture is committed to diversity, inclusion, and providing equal employment opportunities.

Online English Teacher

Company: Magic Ears Official

Location: Washington, DC

Posted Oct 13, 2024

Magic Ears is an online English learning platform for children aged 4-12, offering flexible work-from-home opportunities with competitive pay and supportive community. Teachers create their schedules, teach in engaging classroom environments, and receive training, curriculum, and personal support. The company seeks high-energy, enthusiastic teachers with strong communication skills, a love for kids, and willingness to teach in a virtual setting.

Senior Financial Analyst

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting seeks a candidate with a BA/BS in Accounting, Finance, or a relevant field, and at least seven years of experience in financial analysis and project financial management. The role involves providing financial analysis and support in strategic planning, forecasting, budgeting, and reporting processes. The candidate will also coordinate and validate information in project estimates, progress reviews, and budgeting processes. They will work with various departments and assist in analyzing and standardizing financial processes. Familiarity with USG regulations, USAID project life cycle, and different Indirect Rate applications is required. Proficiency in Excel and Windows-based Microsoft Dynamics SL 2017 is desired. Prior USG Contractor/NGO experience and expertise in Excel (VBA, Macros) are also preferred.

Lead RF Application Engineer (Remote)

Company: Ansys

Location: Washington, DC / Remote

Posted Oct 13, 2024

Ansys is seeking a subject matter expert in engineering software to join their Customer Excellence team. The role involves partnering with customers to solve real-world engineering problems, deploy Ansys software in their design workflows, and guide the company's product roadmap based on customer requirements. Key responsibilities include leading technical activities throughout the sales opportunity lifecycle, interacting with customers to understand their needs, and mentoring junior engineers. The ideal candidate should have a BS, MS, or PhD in a relevant engineering field, with extensive experience in an engineering software environment. Strong leadership, mentoring, and communication skills are required, along with the ability to travel domestically up to 25% of the time.

Microsoft Windows Packager

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

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Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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