Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Multifamily Business and Technology Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 12, 2024

Fannie Mae is seeking a Multifamily Business and Technology Manager with at least 6 years of relevant experience, including Multifamily experience. The role involves managing day-to-day efforts to support the Business vision, collaborating with various teams on system enhancements, evaluating and reporting on risk, leading team reviews, and creating an inclusive environment. The ideal candidate will have project management, influencing skills, and experience with Microsoft Access, SQL, and Excel. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Physician Assistant Family Medicine (Providence Medical Group - Eastern Washington)

Company: Providence

Location: Spokane, Washington

Posted Oct 12, 2024

Providence Medical Group is recruiting a full-time Physician Assistant for their South Hill Family Medicine Clinic in Spokane, Washington. The role involves delivering patient-centered care in a team-based model, collaborating with various healthcare professionals. Ideal candidates should be flexible and open to innovative care strategies. Providence offers comprehensive benefits, competitive compensation, and qualifies for public service loan repayment programs. Spokane, the location, provides a high quality of life with clean air, water, affordable housing, and outdoor activities.

Pharmacy Technician (TPT)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Oct 12, 2024

The text describes a job role for a pharmacy technician within the PCC-WA Team. The technician will support pharmacists in preparing and dispensing medications, perform daily workflow tasks, ensure patient safety, and stay current on clinical initiatives. Basic qualifications include completion of an approved pharmacy technician training program and Pharmacy Technician Certification in Washington. Preferred qualifications include experience in pharmacy, IV, and warehouse settings, as well as knowledge of managed care health systems and evidence-based medicine theories.

Mammography Tech - 40 Hours - Float - Bellevue WA - 10K SOB

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 12, 2024

The job posting is for a mammography position with a $5,000 sign-on bonus and new wages that have increased by up to 9%. The role involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system usage, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma or GED, a Certified Radiologic Technologist license in Washington, and Basic Life Support Radiologic Technologist Certification from the American Registry of Radiologic Technologists. Preferred qualifications include one year of mammography experience.

Configuration Manager - Project Program Mgmt. Senior Analyst

Company: NTT DATA Services

Location: Washington, DC

Posted Oct 12, 2024

NTT DATA is seeking a Configuration Manager - Project Program Mgmt. Senior Analyst for a role in Washington, DC. The job involves providing support to the Navy Program Office for the management of undersea defensive weapon systems, maintaining budget plans, and assisting with the execution of funding. The role also includes Configuration Management tasks such as updating and maintaining accurate system data, collaborating with engineers and managers, and participating in Physical Configuration Audits. Basic qualifications include a Secret security clearance, high school/vocational school degree or GED, and at least 7 years of professional experience in integrated logistics support.

Primary Care Physician

Company: CommonSpirit Health

Location: Enumclaw, Washington

Posted Oct 12, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a Family Medicine with OB Physician for a full-time position in Enumclaw, WA. The role involves weekday clinic work with shared group call coverage. The ideal candidate should be a collegial team player with excellent patient and customer service skills. Competitive compensation and benefits, including health, dental, vision, malpractice coverage, CME, personal time off, and a 401(k) retirement plan with employer match, are offered. Relocation assistance and a starting bonus are available. Qualifications include a Medical Degree, Family Medicine with OB Residency Training (Fellowship preferred with c-section experience), Board Certification/Board Eligible status, Washington State Medical License, DEA in good standing, stable work history, and excellent clinical outcomes. The pay range is $123.79 - $175.28 per hour.

Part Time Teller

Company: PNC

Location: Washington, DC

Posted Oct 12, 2024

PNC is seeking a Part Time Teller for their Retail Branch organization in Washington, DC. The role involves providing exceptional customer service, accurately performing high volume banking transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will deliver a unique customer experience, process various customer interactions, and identify banking opportunities. No degree or significant experience is required, and PNC offers a comprehensive range of benefits including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, and more.

Technologist, Radiologic, Vancouver, Variable, 40 hours

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 12, 2024

The job involves providing diagnostic services in a hospital or clinical setting, including clerical duties. Essential responsibilities include performing diagnostic radiological procedures, image processing, and working with radiologists on film Quality Assurance and exam clarification. The role also involves patient transport, file work, restocking supplies, and patient registration. The position requires a High School Diploma or GED, and a Registered Radiologic Technologist license. Preferred qualifications include experience with digital equipment, EPIC electronic medical records system, and an Associates degree in Radiologic Science.

Field RN Case Manager -Washington D.C

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 12, 2024

Optum Home & Community Care, part of the UnitedHealth Group, is offering a $5,000 sign-on bonus for external candidates. They are creating a new integrated care model that addresses patients' physical, mental, and social needs. As a Telephone Case Manager RN, you'll support a diverse member population with education, advocacy, and connections to resources. The role involves assessing, planning, and implementing care strategies, managing members through acute and chronic conditions, and communicating with stakeholders. The position is field-based in the Washington DC area, requiring a valid driver's license and reliable transportation. The salary range is $58,300 to $114,300 annually. UnitedHealth Group is committed to diversity, equity, and environmental sustainability.

Nurse Practitioner - ARNP - Palliative Care

Company: Valley Medical Center

Location: Renton, Washington

Posted Oct 12, 2024

Valley Medical Center in Renton, Washington is seeking a full-time Nurse Practitioner - ARNP – Palliative Care for a collaborative, collegial work environment. The position offers a 7 days on/7 days off schedule, with no call, and an average of 8-12 patients per day. The ideal candidate will have 1-3 years of experience in an inpatient palliative care setting and be certified as an Advanced Certified Hospice and Palliative Care Nurse. The hospital is a distinguished provider with numerous recognitions, including the Center of Excellence in Robotic Surgery and the American Medical Association's 2022 Joy in Medicine Health System Recognition Program. Compensation includes medical, dental, vision, life insurance, disability, and flexible spending accounts.

Software Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 12, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok in the U.S., focusing on data protection and content assurance. They are seeking a Senior Software Engineer to join their Risk and Response organization. The role involves developing tools, driving the Detection Engineering program, and collaborating with other Trust and Safety and Security teams. The ideal candidate should have extensive experience in software development, Python, and database technologies, with a preference for Trust and Safety experience and knowledge of social media processes.

Finance - Accounting - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 12, 2024

Fannie Mae is seeking a Finance - Accounting - Associate to assist in analyzing business transactions and financial information. The role offers flexibility and the opportunity to work alongside a supportive team. Responsibilities include gathering and documenting financial information, analyzing business and financial data, developing reports, and executing accounting and financial operations processes. The ideal candidate will have advanced proficiency in Excel, strong analytical and communication skills, and a degree in Accounting, Business, Finance, or Economics. Fannie Mae is an Equal Opportunity Employer offering a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages