Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Information Assurance/Security Assessor Expert (TS/SCI w/Poly required)

Company: Deloitte

Location: Washington, DC

Posted Oct 13, 2024

Deloitte's Strategic Risk team is seeking a professional with 8+ years of experience in NIST, RMF, and FISMA frameworks, as well as IT Security and Cyber Security Auditing in the Federal space. The role involves analyzing and defining security requirements, performing risk analyses, and participating in security audits and network vulnerability assessments. The ideal candidate should have a Bachelor's degree, be legally authorized to work in the US, and possess a DOD 8570 IAT III level certification. The wage range for this role is $107,659 to $207,762. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Software Engineer II

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Entertainment & ESPN Technology is reimagining viewing experiences for beloved stories and transforming Disney's media business. They are building the future of Disney's media, advertising, and distribution businesses, reaching millions of consumers daily through platforms like Disney+, Hulu, and ESPN+. The Product & Data Engineering team develops innovative products and techniques for consumer-facing products, driving innovation at scale. They are seeking a Software Engineer II with Rust and C/C++ experience to build client application experiences in Rust, collaborating with hardware manufacturing partners and engineering teams.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The pay range is $18.25 - $26.00, and benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Campus - Customer and Partner Management Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is offering a full-time associate role with a set annual gross base salary of $72,000. The role involves working with the Business Account Management Solutions (BAMS) team, which is a cross-functional, client-aligned organization. The team focuses on affordable housing, racial equity, and digital transformation while complying with regulatory requirements. The Customer and Partner Management Associate Program offers flexibility, professional development, and opportunities to work with diverse teams. The role involves driving client success, collaborating with industry leaders, engaging in exciting events, tackling complex projects, transforming business insights, and standardizing excellence. Fannie Mae is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Senior Data Engineer

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Entertainment & ESPN Technology is a dynamic team that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms for Disney+, Hulu, ESPN+, and more, reaching millions daily. The Product & Data Engineering team develops innovative products and techniques, driving industry norms. The Senior Data Engineer will design and build data pipelines, collaborating with various teams to ensure high operational efficiency and quality. The role requires 5+ years of data engineering experience, proficiency in RDBMS, programming languages, and ETL tools, and familiarity with data modeling and warehousing practices.

Federal Consultant Intern

Company: IBM

Location: Washington, DC

Posted Oct 13, 2024

IBM Consulting offers a career with long-term relationships and collaboration with clients worldwide. Interns can enhance their knowledge and gain professional experience by working on client projects, building a portfolio, acquiring new skills, and gaining insights into diverse industries. The culture emphasizes continuous learning, skill development, and personal growth within a coaching and mentorship environment. Interns may work on market dynamics, operational excellence, stakeholder engagement, and project exposure. Required skills include strong interpersonal skills, initiative, passion for learning, leadership experience, and effective communication. Preferred skills include understanding clients' needs, creative problem-solving, quantitative analysis, and programming knowledge.

Identity & Access Management Lifecycle Governance & Controls Services Analyst

Company: Merrill

Location: Washington, DC

Posted Oct 13, 2024

Bank of America is offering a job opportunity for an Identity & Access Management Information Security Controls Specialist in Denver, CO. The role involves analyzing, strengthening, and securing the company's systems for identity and resource lifecycle governance. The successful candidate will collaborate with various teams to improve adherence to security best practices, laws, and policies. The position requires knowledge of Identity and Access Management laws, regulations, and technologies, as well as experience in large and complex organizations. The role is eligible for an annual discretionary award and offers industry-leading benefits.

Programming Assistant Manager (Hip Hop Culture & Contemporary Music)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 13, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking an Assistant Manager for Hip Hop Culture and Contemporary Music. The role involves managing day-to-day operations, project management, and administrative support for the department. Key responsibilities include line production for performances, festivals, and events, managing payroll, and collaborating with marketing teams. The ideal candidate should have a bachelor's degree, at least 3 years of related experience, and proficiency in Microsoft Office and Asana. They must be detail-oriented, comfortable with artists, and able to work under pressure.

Data Scientist - Senior Consultant

Company: Guidehouse

Location: Washington, DC

Posted Oct 13, 2024

Guidehouse is seeking a Data Scientist for their Defense and Security Segment. The role involves collecting, transforming, integrating, and analyzing data to support DHS programs. Responsibilities include accessing data sources, aggregating datasets, and creating AI-driven applications. Required qualifications include a Bachelor's degree, US citizenship, and at least 3 years of data-related experience. Proficiency in SQL, Python, Databricks, and AWS is necessary. The position offers a competitive salary range and comprehensive benefits package.

Store Associate

Company: CVS Health

Location: Washington, MI

Posted Oct 13, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $15.00 - $19.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Manager, Product Operations

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Experiences Technology & Digital is seeking a Manager, Product Operations. The role involves managing a team of Product Managers and Digital Product Operations Managers, ensuring alignment with the digital strategy, and acting as the main expert for the business. Key responsibilities include translating digital product strategy into feature requirements, working with technical teams for accurate delivery, building positive relationships with business partners, and managing project budget and financials. The ideal candidate should have a minimum of 8 years of related work experience in Product Management or Account Management, expertise in Agile software development methodology, strong leadership skills, and excellent presentation skills. A Master's degree in business administration (MBA) is preferred.

Senior Threat Researcher (Unit 42) - Clearance Required

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a cyber threat intelligence analyst with a Top Secret Clearance (TS/SCI) and Polygraph for their Unit 42, National Security Team. The role involves tracking cyber criminals, ransomware groups, and advanced persistent threats, providing timely and actionable intelligence, and collaborating with a global team of threat intelligence analysts. The ideal candidate should have a BS/MS in Computer Science, Computer Engineering, or equivalent military experience, proficiency in Python, C, and/or C++, and strong knowledge of cyber security threat actors. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages