Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Senior Retention Specialist to lead digital marketing campaigns aimed at increasing subscriber revenue and retention. The role involves collaborating with various teams to build a comprehensive revenue strategy, focusing on upsell and pricing optimization opportunities. The ideal candidate should have 3-4 years of experience in digital marketing, strong analytical skills, and proficiency in data tracking tools. The Post offers competitive benefits and a salary range of $74,000.00 - $111,000.00 USD Annual.

Technical Writer - Nuclear Weapons Policy

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The job posting is for a Nuclear Weapons Policy Technical Writer position at the Department of Energy/National Nuclear Security Administration (DOE/NNSA), Office of Defense Programs (NA-10) in Washington, DC. The role involves providing full-time support to the Nuclear Weapons Council (NWC) Executive Action Officer and working closely with key functional offices within DOE/NNSA, the Department of Defense, and interagency organizations. The successful candidate will research, draft, and review technical and programmatic briefings, point papers, narratives, analyses, and other products relevant to national/international policy. They will also communicate regularly with high-level officials within NSA, DoD, DoS, and other government agencies on programmatic issues of immediate interest. The role requires an active DOE Q or active DoD Top Secret security clearance, a Bachelor's or Master's degree with relevant experience, and superior oral and written communication skills.

System Operator

Company: IonQ

Location: Washington DC

Posted Oct 05, 2024

IonQ is developing a powerful quantum computer, and they're looking for a System Operator to maintain and improve it. The job requires a strong background in physics and related fields, and the company offers a competitive salary and benefits package.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Oct 05, 2024

DaVita is seeking a Patient Care Technician to provide exceptional care in an outpatient dialysis center. The role involves direct patient care, monitoring patients during dialysis treatment, and building relationships with patients. Paid training is provided, and there are opportunities for career advancement through DaVita's Clinical Ladders program. The company offers comprehensive benefits and a supportive work environment.

Cloud SIEM Engineer

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Cloud SIEM Engineer with 3+ years of experience in SIEM and security operations, and proficiency in Python, Java, or C++. The role involves leading a team, driving Detection Engineering efforts, architecting SIEM and SOAR solutions, developing custom applications, managing security incidents, optimizing system performance, ensuring compliance, and staying updated on cybersecurity trends. The position offers a competitive salary range of $98,400.00 - $160,800.00 per year and is eligible for discretionary incentives and benefits.

Initial Field Clinical RN

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 05, 2024

UnitedHealth Group is offering a role in their long-term care coordination program, aiming to provide integrated health programs across the continuum of care. The position involves assessing, planning, and implementing individualized care management interventions, conducting home visits, and coordinating with various healthcare providers. The company emphasizes a supportive team environment, opportunities for growth, and a comprehensive benefits package. The ideal candidate should be a Registered Nurse with community health experience, preferably with CCM certification and experience in managing complex medical or behavioral needs.

Commercial Market Sales Representative

Company: Cambria

Location: Washington DC

Posted Oct 05, 2024

Cambria is looking for a motivated sales and relationship driven individual to help grow their business within the architectural and design community. The candidate is responsible for developing and growing sales of Cambria throughout the assigned territory.

Executive Chef 1

Company: Sodexo

Location: Washington, DC

Posted Oct 05, 2024

The Good Eating Company is seeking a creative and open-minded Executive Chef for a position in Washington, DC. The role is ideal for Sous Chefs ready to take on additional responsibilities. The focus is on the continued growth of a business dining account, with the goal of becoming the premier workplace hospitality brand in North America. The company values local products, culture, hospitality, great food, and being best in class. They are looking for a strong culinary leader with a proven commitment to excellence, teamwork, and collaboration. The ideal candidate should have a positive attitude, pride in the quality of food, service, and presentation, and a keen sense of humor. The company offers a comprehensive benefits package, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Senior Communication Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

NOSC Network Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is looking for an Engineering and Integration Manager to lead a pool of technical resources who support a federal Network Cyber and Cloud Support Services program. The main focus of this role is to support the development and deployment of a centralized Cloud Management Platform as well as Platform as a Service solutions.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and a chance to make a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and delivering exceptional care. The intern will be responsible for managing patient care programs, leading with empathy, and collaborating with the team to improve healthcare. The ideal candidate should possess strong communication skills, be enrolled in an ACPE accredited college of pharmacy, and have relevant work experience.

NOSC Cyber Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is seeking a Network Operations Security Center NOSC Cyber Manager to assist in monitoring, detection, analysis, and response to threats and adversarial activity. The job requires a strong background in cybersecurity, network security, and incident response, with experience in managing a team and conducting technical analysis.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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