Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Network Based Systems Analyst II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Network Based Systems Analyst II to support a critical mission by performing investigations and developing mitigation plans. The job requires experience in cyber defense analysis, network traffic analysis, and incident response.

Sales Representative

Company: Sleep Number

Location: Washington DC

Posted Oct 05, 2024

Sleep Number is a sleep wellness technology leader that aims to improve the health and wellbeing of society through higher quality sleep. The company offers a range of products and services, including smart beds, and is committed to providing a world-class customer experience.

Nurse Practitioner FNP or Physician Assistant PA-C

Company: Lee Company

Location: Washington, DC

Posted Oct 05, 2024

DispatchHealth is hiring Nurse Practitioners and Physician Assistants with acute care experience for their growing team in Washington DC. The role involves delivering comprehensive health assessments, diagnosing and treating complex illnesses, and providing therapeutic interventions in patients' homes. The company values high-quality care, value of the delivery model, and patient appreciation. They offer a competitive benefits package and a patient-centric approach.

Lab Manager III

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Lab Manager III to support a critical mission by performing investigations, developing mitigation plans, and assisting with the restoration of services. The job requires experience in system administration, network administration, and virtualization.

Senior Test Automation Engineer

Company: Appian Corporation

Location: Washington DC

Posted Oct 05, 2024

Appian is a software company that values respect, work, impact, ambition, and constructive dissent. They are passionate about technology and strive for excellence with intensity. The company is looking to hire Mid-Level Software Engineers for Automation Frameworks and provides a diverse array of growth and development opportunities.

Senior Data Engineer

Company: Disney

Location: Washington, DC

Posted Oct 05, 2024

Disney Entertainment & ESPN Technology is a dynamic team that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms for Disney+, Hulu, ESPN+, and more, reaching millions daily. The Data Measurement team, a part of this group, ensures data reliability and quality through SQL, Scala, and Python. The ideal candidate for a Senior Data Engineer role will have 5+ years of experience in data assessment, familiarity with statistical methods, and proficiency in database technologies. A Master's degree is preferred.

Information Security Manager II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions3 LLC is seeking an experienced Information Security Manager II to support a US Government customer on a large mission critical development and sustainment program. The position requires providing 24/7 watch, supporting continuous monitoring and incident response, and developing mitigation plans.

Portfolio Reporting Specialist - 100% Remote (REF1692I)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Certified Bedside Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Oct 05, 2024

The job involves delivering patient prescriptions in a hospital system, suggesting Walgreens products and services, and achieving targeted prescription sales goals. The role includes assisting pharmacists in the practice of pharmacy, operating pharmacy systems, and coaching pharmacy technicians and cashiers. The individual is responsible for modeling and delivering a distinctive and delightful customer experience, engaging customers, and resolving their issues. They also assist in inventory management, maintaining good relationships with the local medical community, and ensuring the Pharmacy Department is clean and orderly. The role requires PTCB or ExCPT certification, good math and computer skills, and a willingness to work flexible hours.

Store Supervisor (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Oct 05, 2024

TD Bank is seeking a Store Supervisor for a position in the United States. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. They will drive sales and advice activities to create personalized, connected experiences. The ideal candidate will have a high school diploma or equivalent, 2+ years of related experience, and a notary license (preferred). They should have strong organizational skills, effective communication, and the ability to multi-task. The role requires proficiency in Customer relationship tools, services, and products, and a broad understanding of financial literacy. The candidate will be responsible for acquiring and deepening the store customer base, providing financial advice, and deepening relationships through lead management activities. They will also lead and coach the team on delivering exceptional service at every customer interaction.

SAS in Weis Markets – Full Time Retail Merchandiser

Company: Lee Company

Location: Fort Washington, PA

Posted Oct 05, 2024

SAS Retail Services is seeking a detail-oriented Reset Merchandiser. The role involves handling product movement at retail, ensuring the latest products match the new plan. The company offers a competitive wage of $16.00 per hour, growth opportunities, and benefits that can be customized to meet family needs. The ideal candidate is 18 years or older, has reliable transportation, a valid driver's license, and can lift up to 25lbs.

Lead Performance Engineer

Company: Disney

Location: Washington, DC

Posted Oct 05, 2024

Disney Experiences (DX) Technology & Digital is seeking an experienced Lead QA Performance Engineer. The role involves leading performance testing and analysis of critical services, troubleshooting performance issues with Cloud services and applications, and recommending accurate Cloud scaling parameters. The ideal candidate should have a minimum of 7 years of related work experience, expertise in Performance Engineering Fundamentals, JMeter, Code Profiling, APM tools, Test Data Management, and Chaos Testing. They should also have experience in Agile Project Management, Cloud Infrastructure, Java fundamentals, and Database fundamentals. The position requires excellent communication skills and the ability to articulate sophisticated technical topics to both technical and non-technical staff. The hiring range for this position in Glendale, CA is $136,000 to $182,500 per year.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

Related Pages