Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Training Specialist/Instructor

Company: Deloitte

Location: Washington, DC

Posted Oct 05, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a lead instructor for continuity training and technical assistance. The role involves delivering training on topics such as Continuity Planning, Continuity Program Management, Devolution, and Continuity Planning for Tribal Governments. The ideal candidate should have 10+ years of experience in COOP and COG planning, Business Impact Analysis, and Business Process Analysis. Preferred qualifications include an active Top Secret security clearance with SCI eligibility and FEMA Level I and II certifications. The wage range for this role is $107,663 to $179,438. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Sr. Business Information Security Officer - Employee Experience Technology

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Senior Information Security Officer to join the Business Information Security Officer's organization. The role involves supporting the Real Time Communications and Productivity Team, providing guidance on information security topics, policies, and controls. The officer will also support strategic portfolio rollouts such as M365, Mobile Modernization, and Virtual Desktop. The ideal candidate should have a strong cybersecurity engineering and/or application security background, with experience in SDLC and risk management. The role requires excellent communication skills, leadership qualities, and the ability to work with peers and management. Benefits include competitive salary, discretionary incentive, and industry-leading benefits.

Lead Developer

Company: ArdentMC

Location: Washington DC

Posted Oct 05, 2024

Ardent is seeking a Lead Developer to join their team, specializing in delivering cutting-edge software solutions for federal agencies. The ideal candidate will have a strong background in full-stack development and experience working within government contracting.

Vice President, Public Sector Sales

Company: Forrester

Location: Washington DC

Posted Oct 05, 2024

Forrester is a company that values its employees and provides them with opportunities to grow and learn. The company is looking for a Vice President of Public Sector Sales to lead its government sales strategy and initiatives.

Campus - Human Resources Program Intern (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is offering a 10-week paid internship in Human Resources Program, focusing on HR Workforce Planning, Analytics & Technology Products. The intern will support enterprise change management strategies for an HCM system implementation, contributing to change initiatives, analyses, training, and communications. The role requires a self-starter with strong communication skills and business acumen, preferred for Human Resources, Business, Management, or Communication majors. The internship is a path to full-time opportunities with Fannie Mae, a flexible hybrid company committed to diversity and inclusion.

PT Seasonal Associate: LEAP

Company: Leap Services Inc.

Location: Washington DC

Posted Oct 05, 2024

The job posting is seeking Part-Time Seasonal Associates to work at Leap stores in Tysons Corner. The ideal candidate is customer-obsessed, service-oriented, and able to work in a fast-paced environment. The job involves creating positive experiences for customers, supporting the leadership team, and performing various tasks such as opening and closing the store.

Senior Discovery Paralegal Specialist

Company: Guidehouse

Location: Washington, DC

Posted Oct 05, 2024

Guidehouse is seeking Discovery Paralegals with active Top Secret clearance and relevant experience for a fast-growing litigation and investigation support practice. The role involves coordinating with eDiscovery Counsel, conducting legal reviews, and providing support to the Department of Justice and other government agencies. The Discovery Paralegal will also perform research, analyze documents, and maintain accurate records. The annual salary range is $94,900.00-$142,300.00. Guidehouse offers a comprehensive benefits package.

IT Architect

Company: CGI

Location: Washington, DC

Posted Oct 05, 2024

CGI Federal is seeking an IT Architect with active Top-Secret clearance for a large federal government project. The role involves providing technical expertise, designing network communications systems, and ensuring high-quality work. Required qualifications include a Bachelor's degree, experience with various programming languages and tools, and strong communication skills. The position offers competitive compensation, comprehensive benefits, and opportunities for career growth. US Citizenship is mandatory due to the nature of the government contract.

Cyber Threat Intelligence Technical Analyst

Company: Merrill

Location: Washington, DC

Posted Oct 05, 2024

Bank of America is seeking a Cyber Threat Intelligence Technical Analyst with 5+ years of experience in cyber threat intelligence. The role involves collecting, analyzing, and actioning threat intelligence to defend the bank, collaborating with defensive control owners, threat research, and incident response. The candidate must have extensive knowledge of tactics, techniques, and procedures associated with various threat actors and demonstrate expertise in offensive security tactics. The role requires strong experience with threat intelligence tools and defensive tools for actioning threat intelligence. The position offers a competitive salary range of $95,000.00 - $143,700.00 per year and is eligible for discretionary incentives and benefits.

Adult Education Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a consumer education program product manager with a background in content strategy, preferably in adult learning. The role involves developing research and learning agendas, defining curriculum roadmaps, creating content, and collaborating with various teams to reach a diverse audience. The ideal candidate will have strong cross-functional interaction skills, a problem-solving mindset, and experience in financial services or mortgage industries. The position offers a flexible hybrid work environment and the opportunity to make a significant impact on the housing industry.

Lead Director Observability Governance

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is seeking a Lead Director of Observability Governance to develop and maintain a governance framework for observability standards, practices, and platforms. The role involves collaborating with various teams to establish observability standards, manage costs, and ensure efficient use of observability platforms. The ideal candidate should have extensive experience in IT operations, DevOps, SRE, or observability within a large enterprise, with a strong background in observability concepts, solutions, and enterprise KPI development. The role requires excellent communication, project management, and analytical skills, with a focus on promoting a culture of diversity, inclusion, and belonging.

Marketing Director

Company: HiLabs

Location: Washington DC

Posted Oct 05, 2024

HiLabs is a leading provider of AI-powered solutions to clean dirty data, transforming the healthcare industry through innovation and collaboration. The company is committed to improving patient outcomes and is seeking a Marketing Director to support its core marketing operations and grow its market presence.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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