Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Product Owner - MV - 38146

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

Enlighten, a HII company, is seeking an experienced Product Owner with a Secret clearance. The role involves supporting operations, contributing to growth strategy, and providing project management and DevSecOps support. Key responsibilities include establishing relationships with government customers, developing marketing plans, and identifying new market opportunities. The ideal candidate should have a B.A. in Business or a related field, with a minimum of 10 years of experience in DoD cyber, agile development, and/or big data. Strong computer skills, interpersonal skills, and the ability to travel up to 50% are required. Experience with Software Engineering, Cloud Technologies, and Cyber Security is desired but not required.

Software Engineer III

Company: SimIS Inc.

Location: Washington DC

Posted Oct 02, 2024

SimIS Inc is a Veteran Owned Small Business that models future environments and secures the enterprise. They are recruiting for a Software Engineer III position with experience in web protocols, APIs, and modern software development processes.

Lead Graphic Designer

Company: Viderity Inc.

Location: Washington DC

Posted Oct 02, 2024

Viderity is an award-winning consulting firm seeking a Lead Graphic Designer for a temporary full-time position. The ideal candidate will have a strong portfolio, expertise in Adobe Creative Suite, and experience in managing and mentoring a design team.

Senior Drupal Developer

Company: Viderity Inc.

Location: Washington DC

Posted Oct 02, 2024

Viderity is a consulting firm specializing in IT creative services and outreach services. They are looking for a Senior Drupal Developer to design and set up scalable Drupal architectures. The role requires 12+ years of experience in Drupal development and expertise in various technologies.

CW Cyber Security Engineer

Company: TIAA

Location: Washington, DC

Posted Oct 02, 2024

TIAA is seeking a Senior Information Security Engineer for a 18-month engagement, with potential extension. The role involves collaborating with various teams to design, implement, and maintain solutions for identity and access management. Key responsibilities include contributing to design and troubleshooting sessions, reviewing business requirements, developing and maintaining security solutions, and ensuring compliance with organizational standards. The ideal candidate should have 3+ years of experience with Identity & Access Management solutions, experience in a regulated industry, and proficiency in Java, REST, Python, SQL, or other scripting/programming languages.

Principal CAT Automation Developer (Engineer Software Quality 4) - 3846

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

HII is seeking a Principal Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge in automation test tools, proficiency in Core Java, Selenium, UFT, and ALM, and experience in Agile software development. Familiarity with VersionOne, task-tracking tools, and mailing industry data exchange standards is preferred.

Federal - Full Stack Developer (Charlottesville)

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 02, 2024

Accenture Federal Services is seeking a Data Engineer with 2 years of full-stack development experience. The role involves designing and implementing distributed, cloud-native data pipelines, supporting next-generation defense and intelligence operations, and collaborating with analysts to create solutions. The company values diversity and inclusion, and the position requires US citizenship. The job involves creating deployable web applications, integrating external datasets, and developing processes for testing and maintaining applications.

Business Development Manager (Mondo)

Company: Addison Group

Location: Washington, DC

Posted Oct 02, 2024

This job posting describes a sales position with a company that offers career development opportunities, competitive compensation, and a dynamic work environment. The role involves identifying and developing potential clients, leveraging resources for engagement, and maintaining relationships with existing clients. The company culture is metrics-driven, with a focus on hitting set KPIs. The ideal candidate is a motivated, tenacious individual with a passion for sales, a drive to succeed in a performance-driven culture, and the maturity to reflect positively on the Mondo brand.

Senior Cyber Security Operations Center (CSOC) Analyst - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 02, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The CSOC team, part of USDS, is responsible for 24x7 monitoring of security-related information sources to manage incidents related to cyber, privacy, and data protection. The Senior CSOC Analyst will participate in incident response activities, conduct technical analysis, and identify major threats targeting TikTok users or utilizing company infrastructure.

Marketing Specialist

Company: BLN24

Location: Washington DC

Posted Oct 02, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Marketing Specialist to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Group Manager, Lifecycle Marketing

Company: Zendesk

Location: Washington DC

Posted Oct 02, 2024

Zendesk is seeking an experienced Group Manager Lifecycle Marketing to lead strategy and a growing team. The role involves setting vision, developing comprehensive lifecycle marketing strategies, and overseeing execution of campaigns to engage and move customers.

UX Analyst

Company: IntelliDyne, LLC

Location: Washington DC

Posted Oct 02, 2024

The job posting is for a UX Analyst position at IntelliDyne LLC, a company that empowers government organizations through quality services and innovative IT solutions. The job responsibilities include user experience analysis, design, and testing, as well as ensuring accessibility and compliance with Section 508 and WCAG 2.1. The company offers a competitive compensation package, inclusive work environment, and opportunities for professional growth and development.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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