Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
iOS Tech Lead - Real-Time Collaboration
Company: Goodnotes
Location: Europe,Asia
Posted Dec 09, 2025
Goodnotes seeks an iOS Tech Lead to build real-time collaboration features, emphasizing user experience, scalability, and a supportive work environment with growth opportunities. The role involves designing seamless features, ensuring low-latency performance, and collaborating across teams. Benefits include equity, flexible work, and professional development support.
Staff Platform Manager - Community Experience Platforms
Company: Airbnb
Location: USA
Posted Dec 09, 2025
This text describes Airbnb's job posting for a Senior Platform Product Manager role, emphasizing the company's mission to create belonging, the impact of the role on community experiences, and commitment to diversity and inclusion. It outlines responsibilities, required expertise, and the collaborative nature of the position.
Head of Commercial Solutions
Company: Stripe
Location: USA
Posted Dec 09, 2025
Stripe seeks a Head of Commercial Solutions to lead initiatives driving global business growth, requiring expertise in program management and commercial strategies. The role involves scaling commercial programs, aligning with executive vision, and impacting cross-functional teams through transformative processes.
Staff Engineer - Service Framework
Company: Airbnb
Location: USA
Posted Dec 09, 2025
Airbnb seeks a senior engineer to contribute to their infrastructure team, focusing on improving developer experience and system reliability. The role involves collaboration, innovation, and working on scalable technologies. The company emphasizes inclusivity and offers remote work options.
Enterprise Account Manager
Company: Vidyard
Location: USA
Posted Dec 09, 2025
Vidyard seeks an Enterprise Account Manager to drive growth through scalable solutions and strategic account management. The role involves managing top-tier enterprise accounts, fostering collaboration with cross-functional teams, and delivering exceptional customer experiences. The company emphasizes innovation, customer obsession, and a supportive work environment with competitive benefits.
Sr. Data Engineer I - Data Infrastructure
Company: Khan Academy
Location: USA
Posted Dec 09, 2025
Khan Academy promotes free global education, values diversity and innovation, and offers competitive roles with impactful missions and comprehensive benefits.
Strategy and Operations Manager - Customer Service Experience
Company: Airbnb
Location: USA
Posted Dec 09, 2025
Airbnb seeks a Community Support Experience Manager to design world-class customer support experiences, aligning with their mission to create belonging. The role involves cross-functional collaboration, data analysis, and program management, with a focus on innovation and inclusivity.
Payments Analyst
Company: Daxko
Location: USA
Posted Dec 09, 2025
Daxko seeks a Payments Analyst to optimize financial performance and enhance client growth. The role involves analyzing data, managing residuals, and collaborating with leadership. The company offers competitive pay, remote work, and comprehensive benefits.
Senior Manager - Community Blueprint
Company: Airbnb
Location: USA
Posted Dec 09, 2025
Airbnb seeks a Senior Manager to lead Community Blueprint, enhancing customer experiences through data-driven strategies and cross-functional collaboration. The role emphasizes leadership in customer journey analysis, team development, and leveraging AI tools to drive business impact while working globally with diverse teams.
Senior Product Manager - Time Tools
Company: Gusto, Inc.
Location: Canada
Posted Dec 09, 2025
Gusto highlights its growth and mission-driven culture, seeking entrepreneurial Product Managers to build impactful solutions for SMBs. The role emphasizes autonomy, AI integration, and cross-functional collaboration, with competitive compensation in key cities.
Director Regional Sales
Company: GitLab
Location: Italy
Posted Dec 09, 2025
This role involves leading GitLab's Italian sales growth, developing teams, and driving revenue. It emphasizes strategic leadership, market expansion, and collaboration across departments in a dynamic, growth-focused environment.
Senior Product Marketing Manager - Growth
Company: Dropbox
Location: Canada
Posted Dec 09, 2025
This job description outlines a Senior Product Marketing Manager role at Dropbox, focusing on growth strategies, onboarding lifecycle, monetization programs, and cross-functional collaboration. The position requires experience in B2B SaaS, PLG funnels, data-driven experimentation, and cross-functional teamwork.