Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior Product Manager, Dedicated
Company: GitLab
Location: EMEA,North America
Posted Dec 06, 2025
The Senior Product Manager role involves owning the strategy and roadmap for GitLab Dedicated Commercial, a single-tenant SaaS deployment for highly regulated customers. The role focuses on driving enterprise adoption, shaping pricing and packaging, and ensuring the platform meets strict security, compliance, and performance expectations. Collaboration with various teams is essential to deliver customer results and grow the platform.
Sr Coordinator-Compliance Office
Company: American Specialty Health Incorporated
Location: USA
Posted Dec 06, 2025
American Specialty Health Incorporated is seeking a Senior Coordinator, Compliance Office to join their Regulatory Strategic Development department. The role involves supporting the company's compliance initiatives, risk assessments, audit requests, and project coordination. The position requires a bachelor's degree, proficiency in MS Office, and 1 year of experience in regulatory compliance or a legal department.
Commercial Account Executive - Mid Market
Company: GitLab
Location: EMEA,Germany,Netherlands,UK
Posted Dec 06, 2025
The role of a Midmarket Account Executive at GitLab involves building relationships with midmarket customers, guiding them through the adoption and expansion of GitLab's DevSecOps platform, and collaborating with various teams to drive successful outcomes. The position requires proven sales experience, effective communication skills, and a deep understanding of GitLab's value proposition.
Principal Product Marketing Manager - Application Security
Company: GitLab
Location: North America,Latin America
Posted Dec 06, 2025
This role involves leading GitLabs security product marketing, shaping market-leading security narratives, and collaborating with cross-functional teams to drive revenue growth and customer adoption. The position emphasizes autonomy, strategic influence, and thought leadership in security solutions.
Senior Corporate Counsel
Company: Sprout Social
Location: USA
Posted Dec 06, 2025
Sprout Social is seeking a Senior Corporate Counsel to join their Legal team. The role involves reviewing and negotiating complex contracts, providing legal support to sales and customer success teams, collaborating with cross-functional teams, and participating in special projects. The ideal candidate should have 8+ years of commercial contracts experience, strong risk assessment skills, and experience collaborating with cross-functional teams. Sprout Social offers a comprehensive benefits program, flexible work arrangements, and opportunities for growth and development.
Strategic Account Executive
Company: GitLab
Location: UK
Posted Dec 06, 2025
The role of a Strategic Account Executive at GitLab involves owning a portfolio of strategic and large enterprise customers in the UK, driving new customer acquisition and expansion, leading complex multistakeholder sales cycles, developing and executing focused account plans, collaborating with various teams and partners, and acting as the voice of the customer. The ideal candidate should have experience managing large strategic accounts, selling software developer tools, building and executing account plans, and aligning with GitLab's values.
Senior Engineering Manager
Company: Grafana Labs
Location: USA
Posted Dec 06, 2025
The role is a leadership position managing a distributed engineering team to build observability solutions on Grafana Cloud. It involves shaping product strategy, fostering team culture, and collaborating with cross-functional teams to deliver high-quality user experiences.
Performance Marketing Manager - Emerging Media & Channel Innovation
Company: Kraken
Location: USA
Posted Dec 06, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The company is fully remote with a diverse global workforce.
Senior Staff Content Designer - Pay Group
Company: Gusto, Inc.
Location: Canada
Posted Dec 06, 2025
The job posting is for a Lead Content Design role at Gusto, focusing on AI-enabled experiences for payroll and related work. The role involves shaping customer-facing UI content, collaborating with cross-functional teams, and leveraging AI. The ideal candidate should have experience in content design, AI, and a builder mindset.
Integrated Marketing Manager
Company: Pricefx
Location: USA
Posted Dec 06, 2025
Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Manager role involves leading integrated scalable growth strategies, lifecycle engagement initiatives, and account-based marketing programs to drive measurable business impact.
Integrated Marketing Specialist
Company: Pricefx
Location: USA
Posted Dec 06, 2025
Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Specialist role focuses on executing and optimizing integrated scale programs, with responsibilities including program execution, event coordination, digital and content support, and more.
Principal Sales Engineer
Company: Kalepa
Location: USA
Posted Dec 06, 2025
This job posting highlights a Sales Engineer role with a competitive salary range of $150-$170K OTE $215K, offering benefits like equity options, comprehensive healthcare, and global team offsites. The position emphasizes collaboration with cross-functional teams, technical expertise in AI/ML, and opportunities to influence product development and client success.