Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior Solutions Engineer
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
The job posting describes an exciting opportunity to join a high-growth technology startup as a Commercial Solutions Engineer. The role involves educating customers, partnering with the sales team, delivering technical presentations, and providing feedback to product management and engineering. The ideal candidate should have extensive technical presales experience, be fluent in English and Spanish, and possess strong communication and problem-solving skills.
Talent Sourcer
Company: Kraken
Location: Remote
Posted Dec 06, 2025
Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a diverse team of industry pioneers. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.
Distributed Systems Testing Software Engineer, Python / Go
Company: Canonical
Location: Remote
Posted Dec 06, 2025
Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Software Engineer for Distributed Systems Testing to develop CI pipelines, test products on new clouds, and advance AIML pipelines for automatic analysis of test results. The role involves creating automated testing approaches, enabling engineering teams, enhancing CI pipelines, deploying and managing distributed systems, monitoring testing efforts, and collaborating with a globally distributed team.
Product Designer - Developer Tools
Company: Figma
Location: Remote
Posted Dec 06, 2025
Figma is seeking a Product Designer to lead design for Dev Tools, a major initiative. The role involves focusing on the developer experience, working cross-functionally, and contributing to product strategy. Projects include improving workflows, connecting design systems to code components, enhancing tooling for developers, exploring AI technologies, and shaping the future vision. The ideal candidate has 3+ years of product design experience, familiarity with Figma and development tools, excellent communication skills, and a passion for learning.
Regional Vice President of Sales
Company: Hightouch
Location: Remote
Posted Dec 06, 2025
The role is for a Founding APAC Sales Leader to establish and grow Enterprise and MidMarket sales teams across the Asia-Pacific region. The ideal candidate should have 5+ years of software sales leadership experience, proven success selling into multiple APAC markets, and expertise in building and motivating sales teams. Responsibilities include consistently helping the team meet or exceed quota, building and scaling a team of Account Executives, serving as a mentor leader or coach, providing feedback to the executive team, and building strong collaborative relationships with other teams.
New Business Account Executive - Social Impact
Company: Twilio
Location: Remote
Posted Dec 06, 2025
This job posting seeks a New Business Account Executive for Twilio's Social Impact team, focusing on expanding communications business with nonprofit and government organizations in EMEA. The role requires sales experience in tech, cross-functional collaboration, and travel, with benefits including remote work and competitive compensation.
Service Insurance Assistant - Commercial
Company: Liberty Mutual Insurance
Location: USA
Posted Dec 06, 2025
This job description outlines a customer service role in an inbound call center with training support, growth opportunities, and a focus on problem-solving. It highlights benefits like competitive pay, inclusive culture, and professional development while detailing responsibilities and qualifications.
Provider Relations Representative I
Company: American Specialty Health Incorporated
Location: Remote
Posted Dec 06, 2025
American Specialty Health Incorporated is seeking a Provider Relations Representative to join their Provider Relations department. The role involves responding to practitioner inquiries via phone, ensuring efficient resolution of issues related to credentialing, recredentialing, and contracting. The position requires remote work with a stable internet connection and involves administrative tasks related to credentialing and contracting.
Brand Director
Company: Metalab
Location: Remote
Posted Dec 06, 2025
The text is a job description for a Brand Director position at Metalab, a design-focused company. The role involves leading brand design, shaping creative direction, collaborating with teams, and mentoring designers. The ideal candidate should have extensive experience in brand design, creative direction, and leadership, with a strong portfolio and proficiency in modern design tools.
Senior Product Manager - Workers’ Compensation Solutions
Company: Gradient AI
Location: Remote
Posted Dec 06, 2025
Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking a Senior Product Manager with deep insurance domain knowledge and technical fluency to lead product strategy and execution for claims tools across multiple PampC lines. The role offers a fun startup culture, generous benefits, and opportunities for growth.
Senior Observability Architect
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
Grafana Labs is seeking an Observability Architect to lead technical partnerships with key customers, design observability solutions, and drive customer success. The role involves deep technical expertise, strategic leadership, and collaboration with internal teams to shape product roadmap and advocate for customer needs.
Senior Solutions Engineer
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
The Solutions Engineering team at Grafana Labs is a customer-facing product expert team that enables the company's worldwide growth by educating potential and existing customers. They work closely with the Sales team to help qualify and close opportunities, and serve as a primary communication route between customers and the Product Management and Engineering teams. The role requires strong technical presales experience, excellent communication skills, and a desire to grow technically.