Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior Solutions Engineer
Company: HubSpot
Location: USA
Posted Dec 06, 2025
HubSpot seeks a Solutions Engineer to collaborate with teams, solve customer challenges, and drive sales. The role emphasizes teamwork, innovation, and professional growth in a supportive environment.
Senior Principal Product Manager
Company: Dropbox
Location: Canada
Posted Dec 06, 2025
Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a multiproduct ecosystem. The role involves driving strategy, collaborating with executives, leveraging data insights, and building a dedicated multiproduct team to enhance user engagement and retention across Dropbox products.
Talent Sourcer
Company: Kraken
Location: Canada,UK,Spain,Portugal,Ireland
Posted Dec 06, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global crypto adoption. They offer a remote work environment with a focus on security, education, and client support. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.
Finance and Systems Data Lead
Company: Incode Technologies
Location: USA
Posted Dec 06, 2025
Incode is a Series B unicorn with a $125B valuation that provides AI-powered identity verification solutions to leading banks, fintechs, marketplaces, and governments. They are seeking an experienced NetSuite Senior Consultant/Administrator to lead the support, optimization, and expansion of their global ERP platform. The role involves defining a category-defining narrative, developing go-to-market strategies, competitive intelligence, content creation, full-funnel enablement, voice of customer insights, metrics tracking, and team leadership.
Expert Legal Counsel - Product
Company: Vonage
Location: USA
Posted Dec 06, 2025
Vonage is hiring a full-time legal counsel to support their global Carrier Management Team. The role involves providing specialist legal advice to various teams, developing customer-friendly and compliant templates, collaborating with product and legal teams, and negotiating with major MNOs and MVNOs. The ideal candidate should have 7+ years of post-bar experience, strong in-house legal experience with fast-paced tech companies, and a deep understanding of global telecoms regulatory landscape.
Staff Product Designer - Marketing Hub - AI Focus
Company: HubSpot
Location: USA
Posted Dec 06, 2025
The role of Staff Product Designer at HubSpot's Marketing Hub team involves shaping intuitive, high-impact product experiences for customers in the context of AI. The position requires extensive experience in designing digital products, a strong ability to synthesize data and user insights, and excellent communication skills. The role offers a competitive compensation package and benefits.
Marketing Technical Specialist
Company: HubSpot
Location: USA
Posted Dec 06, 2025
The role of Marketing Technical Specialist at HubSpot involves owning and optimizing the segmentation infrastructure to enable accurate audience targeting. The ideal candidate should have experience with CRM systems, building segments, and automation tools. The role requires strong communication skills, technical curiosity, and the ability to collaborate cross-functionally.
Manager - Solutions Engineering
Company: HubSpot
Location: USA
Posted Dec 06, 2025
The role is for a Manager of Solutions Engineering to lead a team of SEs, drive technical win motion, and ensure customer value. The ideal candidate should have leadership experience, SE background, and a data-driven mindset. Key responsibilities include team management, deal strategy, process ownership, and cross-functional collaboration.
Senior Services Consultant
Company: HubSpot
Location: UK
Posted Dec 06, 2025
The Senior Services Consultant role at HubSpot involves guiding customers through implementation and service strategies to support their success. The role requires strong communication skills, business and technical acumen, and the ability to recommend solutions, create implementation plans, and influence customer decisions. The position is open in Ireland and the UK, with hybrid or remote work options.
Manager - Customer Success Engineer
Company: Hightouch
Location: USA
Posted Dec 06, 2025
The role involves leading a team of Customer Success Engineers to quickly remove customer blockers, improve experiences, and provide technical support throughout the customer journey. The ideal candidate should have 3-5 years of people management experience, strong technical understanding, and excellent communication skills. The company offers a competitive salary range of $130,000-$160,000 USD per year.
Senior Site Reliability Engineer
Company: MariaDB plc
Location: Canada
Posted Dec 06, 2025
MariaDB is a widely used database platform powering applications for companies of all sizes, including 75% of the Fortune 500. The company is building a web-based management tool to help customers configure and manage enterprise MariaDB configurations. The role involves designing, implementing, and evolving large-scale cloud-native infrastructure, leading reliability and scalability initiatives, and collaborating with software and platform teams.
Senior Principal Product Manager
Company: Dropbox
Location: USA
Posted Dec 06, 2025
Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a unified platform experience across all Dropbox products. The role involves driving cross-functional alignment, leveraging data and insights, and building a dedicated multiproduct team to scale the ecosystem.