Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Web Designer (Marketing-Focused)
Company: Outliant
Location: Anywhere
Posted Dec 06, 2025
Ignite Visibility is an award-winning digital marketing agency that delivers best-in-class results through bold thinking and strategic digital solutions. They have recently expanded through the acquisition of Outliant, integrating their product and website development expertise. The company values innovation, ingenuity, and empowers team members to push boundaries and deliver seamless digital experiences.
Senior Observability Architect
Company: Grafana Labs
Location: USA
Posted Dec 06, 2025
Grafana Labs seeks an Observability Architect to lead technical partnerships, ensuring deep customer integration and driving product innovation through strategic leadership and technical expertise. The role emphasizes long-term customer success, observability solution design, and influencing product roadmaps while offering opportunities for technical growth and impactful contributions to the industry.
Software Engineer - Deployment Infrastructure
Company: Vercel
Location: USA
Posted Dec 06, 2025
The role is a Senior Infrastructure Engineer position on the CICD team at Vercel. The engineer will own and evolve the infrastructure that powers Vercel's build and deployment lifecycle, design and operate high-performance microservices, lead projects end-to-end, collaborate across teams, shape the long-term vision of CICD, participate in the oncall rotation, contribute to the open-source community, and write clean, efficient, tested, and well-documented code. The ideal candidate has 6+ years of experience designing, building, and operating backend applications and distributed systems at scale, strong proficiency in JavaScript/TypeScript, cloud infrastructure (AWS), and infrastructure as code (Terraform), a track record of end-to-end ownership, skilled at cross-team collaboration, comfortable setting direction and defining architectural standards, experienced in mentoring and elevating others, and curious, eager to learn, and motivated to push the boundaries of modern software development.
Sr. Staff Software Engineer - Pay Group Engineering
Company: Gusto, Inc.
Location: USA
Posted Dec 06, 2025
Gusto is hiring experienced engineers to join their teams working on core platform capabilities, improving existing systems for extensibility and scalability, and building the future of Gusto's Payroll system. The role involves guiding projects end-to-end, influencing feature specs, executing on projects, and maintaining code that powers core experiences. The Payroll team is the beating heart of Gusto's business, ensuring employees are paid accurately and on time while maintaining compliance with complex regulations.
Senior Business Data Analyst - Business Analytics
Company: Grow Therapy
Location: USA
Posted Dec 06, 2025
The Senior Business Data Analyst role at Grow Therapy involves partnering with business leaders to enable data-driven decision making. The role includes defining KPIs, uncovering insights, developing dashboards, and translating data into business value. Success is measured by the impact of insights on decisions, clarity of metrics, and improvements in business outcomes.
Engineering Team Lead (Java)
Company: Upwork
Location: Europe
Posted Dec 06, 2025
Upwork promotes a trust-driven platform enabling companies and professionals to collaborate innovatively. The job posting highlights opportunities for engineering leadership, technical excellence, and career growth, while emphasizing diversity and inclusion in their workforce.
D2C Growth Marketing Manager - Scout Acquisition
Company: Dscout
Location: USA
Posted Dec 06, 2025
Dscout is a flexible experience research platform that helps product teams connect with users. They are looking for a growth-focused marketer to help grow their Scout panel, an amazing community that powers research on their platform. The role involves attracting new Scouts, supporting research recruiting needs, optimizing growth and analytics, improving onboarding and engagement, and owning tools and tech.
District Success Manager - Khan Kids
Company: Khan Academy
Location: USA
Posted Dec 06, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for a District Success Manager to support school and district partners in implementing Khan Academy Kids successfully.
Associate Support Engineer
Company: GitLab
Location: North America,Latin America
Posted Dec 06, 2025
The role of Support Engineering at GitLab involves working closely with engineering and product teams to support customers, troubleshoot issues, and contribute to the codebase and documentation. The team collaborates with various departments to build new features, fix bugs, and improve the product. The role requires technical skills, problem-solving abilities, and effective communication.
Staff Software Engineer, Workflows - Distributed Systems
Company: Webflow
Location: USA
Posted Dec 06, 2025
Webflow is building an AI-native Digital Experience Platform as a remote-first company. They value trust, transparency, creativity, and diversity. The Workflows team is looking for a backend-leaning Staff Fullstack Engineer to lead and collaborate on implementing multiplayer branching experience, site workflows, and next-generation publishing pipelines. The role offers competitive compensation and benefits, and Webflow is committed to building an inclusive environment.
Senior Digital Strategist
Company: MissionWired
Location: USA
Posted Dec 06, 2025
MissionWired is a company that helps partners create revolutionary fundraising strategies and digital marketing campaigns for nonprofit organizations and political campaigns. They are looking for a Senior Digital Strategist with experience in digital communications, fundraising, and marketing to join their team. The role involves working with clients to assess their needs, designing and implementing cross-channel digital marketing campaigns, leading project teams, and providing top-quality customer service.
Director - Ecosystems Sales
Company: GitLab
Location: Europe
Posted Dec 06, 2025
The role of Director Ecosystem Sales EMEA involves leading a team to grow GitLab's business with partners across EMEA. The responsibilities include building relationships with partners, developing regional strategies, collaborating with teams, driving partner-influenced pipeline, and monitoring market trends. The ideal candidate should have experience in strategic partnerships, driving partner-influenced revenue, and leading distributed teams.