Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Sr. Machine Learning Manager - Ads Marketplace Quality
Company: Reddit
Location: USA
Posted Dec 06, 2025
Reddit Ads is a fast-growing platform with an ambitious goal to become a massive business. The Sr Manager of Ads Marketplace Quality will play a leading role in shaping Reddit's ads auctions to ensure a great user experience and help the business grow. The role requires management experience and expertise in ads auctions or related domains.
Principal/Senior UI/UX Engineer
Company: eClinical Solutions
Location: USA
Posted Dec 06, 2025
eClinical Solutions is a company that helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. They offer opportunities for software engineers to develop innovative products and work on enterprise-level clinical data software. The company values diversity, inclusion, and continuous learning, and has received awards for its company culture and remote work.
Lead CS Technical Skills Program Manager
Company: HubSpot
Location: Remote
Posted Dec 06, 2025
The HubSpot GotoMarket Enablement team is seeking a Program Manager to build technical expertise for Customer Success teams. The role involves identifying skill gaps, developing training content, collaborating with various teams, and creating technical competency frameworks. The ideal candidate should have 5+ years of experience in technical enablement, deep HubSpot product knowledge, advanced technical skills, and strong stakeholder management abilities.
Principal Engineer - Ads Measurement
Company: Pinterest
Location: Remote
Posted Dec 06, 2025
The Principal Engineer L18 IC role on the Monetization Team at Pinterest requires a senior technical leader with expertise in software engineering and machine learning. The role involves leading the development and execution of technical strategies for ad products, overseeing the work of approximately 200 engineers, and driving innovation and excellence within the organization. The ideal candidate should have a strong background in advertising technology, experience in generative AI, and a proven track record of delivering complex architectural solutions.
Technical Partner Manager - Networks
Company: Stripe
Location: Remote
Posted Dec 06, 2025
Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Global Partner Engineering and Operations team manages technical and operational aspects of product partnerships. The role is a Technical Partner Manager to build relationships with partners, facilitate integrations, track performance, collaborate cross-functionally, manage incidents, drive operational efficiencies, provide training, and collect feedback.
Director - Revenue Operations
Company: Grow Therapy
Location: USA
Posted Dec 06, 2025
Grow Therapy is seeking a Director of Revenue Operations to lead and scale revenue systems strategy across the organization. The role involves designing a scalable RevOps framework, building and leading a team, optimizing the GTM tech stack, driving revenue intelligence, and enhancing GTM efficiency. The ideal candidate has 7+ years of experience in RevOps or GTM strategy roles, with 5+ years of people leadership experience, and a strong background in HubSpot, sales methodologies, forecasting, and data analytics.
Staff Backend Product Software Engineer - Team Formation
Company: Dropbox
Location: Canada
Posted Dec 06, 2025
The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The responsibilities include leading a team of engineers, contributing hands-on coding, shaping technical direction, driving cross-organizational impact, and fostering a culture of innovation. The requirements include a BS/MS/PhD in Computer Science or related field, at least 12 years of experience as a software engineer, and experience working on a consumer-facing product.
Senior iOS Engineer
Company: Goodnotes
Location: Europe
Posted Dec 06, 2025
Goodnotes is a company with a mission to transform the classroom into a dynamic and interactive environment. They are looking for a Senior Engineer to build mission-critical services, architect scalable solutions, and implement elegant solutions with clean code. The company values learning, growth, and user obsession.
Staff Backend Product Software Engineer - Team Formation
Company: Dropbox
Location: USA
Posted Dec 06, 2025
The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The engineer will lead a team, contribute to coding, shape technical direction, and drive cross-organizational impact. The position requires a BS/MS/PhD in Computer Science or related field, and at least 12 years of experience in a consumer-facing team.
Staff Product Manager - Web Presence & Platform
Company: Stripe
Location: Remote
Posted Dec 06, 2025
Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is hiring a product manager to lead the future of stripe.com, focusing on design, user experience, and leveraging emerging LLM technology to create tailored customer experiences. The role involves collaborating with senior leadership, design, engineering, and product teams to shape the website's strategic experiences and achieve Stripe's 10-year goals.
Sr. Staff Machine Learning Engineer - Homefeed
Company: Pinterest
Location: Remote
Posted Dec 06, 2025
Pinterest is seeking a Tech Lead Architect to drive cross-team engineering efforts for shipping ML-driven product experiences to their 400M+ pinners. The role involves improving relevance and user experience on Homefeed, working on state-of-the-art large-scale applied machine learning projects, and improving the efficiency and reliability of large-scale data processing and ML inference pipelines.
Small Business Account Executive DACH (German speaker)
Company: HubSpot
Location: Remote
Posted Dec 06, 2025
The role of a Small Business Account Executive at HubSpot involves using outbound and inbound selling strategies to find new business and help them grow using HubSpot software. The responsibilities include identifying customer challenges, closing new business, nurturing relationships, collaborating with marketing and technology departments, and shaping the future of HubSpot's mission. The role requires 1+ year of full sales cycle experience, fluency in German and English, consultative selling and closing skills, accurate forecasting and pipeline management, and a track record of being a high performer. Top performers usually have experience in a high-growth scale-up environment, passion for helping businesses grow, and humility and enthusiasm in their work. HubSpot offers generous remuneration, interactive employee training, education allowance, pension, health insurance, life assurance, long-term illness cover, holidays, and onsite gym and fitness workshops.