Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Associate Solutions Consultant
Company: Figma
Location: USA
Posted Dec 06, 2025
Figma is seeking a solutions consultant to support their commercial segment and drive growth within the region. The role involves partnering with sales teams, building relationships, addressing security concerns, and creating content to delight customers. The ideal candidate should have 2+ years of experience in presales and postsales, excellent communication skills, and familiarity with the enterprise SaaS ecosystem.
Pre-Sales Consultant
Company: Fortive
Location: UK,Netherlands
Posted Dec 06, 2025
The role involves collaborating with sales teams and partners to deliver tailored demos, proposals, and proofs of concept. It requires building strong relationships, maintaining product expertise, and keeping CRM and internal systems up to date. A bachelor's degree and 2+ years of experience in software consultancy, presales, or customer-facing roles are preferred, with bonus experience in direct and channel sales models and a background in Engineering.
Data Scientist L4/L5 - Identity DSE
Company: Netflix
Location: USA
Posted Dec 06, 2025
Netflix seeks data scientists to enhance commerce experiences, offering competitive salaries, comprehensive benefits, and a focus on diversity and innovation.
Digital Security Business Development Director
Company: Vonage
Location: Remote
Posted Dec 06, 2025
This job description outlines a role focused on bridging technology, business development, and customer success for Vonage's Network APIs program. The position requires expertise in fraud prevention, consultative support, and thought leadership to drive client success and industry innovation. Responsibilities include customer advocacy, revenue generation, and strategic roadmap shaping with cross-functional teams.
Senior Backend (Go) Engineer, Gitlab Delivery - Operate
Company: GitLab
Location: North America,Latin America,EMEA
Posted Dec 06, 2025
The role of a Senior Backend Engineer on the GitLab Operate team involves focusing on delivering and supporting GitLab for self-managed customers by building and maintaining infrastructure tooling and automation. The team works across various components like Omnibus GitLab, GitLab Helm Charts, the GitLab Environment Toolkit, and the GitLab Operator to ensure easy deployment, security, and scalability across diverse environments and major cloud providers. The role requires collaborating with multiple teams and providing technical leadership.
Manager - Sales Enablement
Company: Lumos
Location: USA
Posted Dec 06, 2025
The role of Manager of Sales Enablement involves designing and running programs to improve seller readiness, message consistency, and deal execution quality. The responsibilities include building onboarding programs, launching ongoing enablement, creating field assets, enabling managers to coach, building data loops, defining indicators, partnering with Product Marketing and SE leadership, and deploying AI where appropriate. The ideal candidate should have 6+ years in sales enablement and/or B2B SaaS sales, expertise in MEDDPICC and Command of the Message frameworks, strong facilitation and storytelling skills, program and project management experience, proficiency with GTM technologies, a data-informed mindset, and the ability to build cross-functional relationships.
Software Engineer 5 - TVUI Engineering
Company: Netflix
Location: USA
Posted Dec 06, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company continuously evolves its experience to delight, attract, and retain members. The engineering team is responsible for building novel product features on the consumer-facing Netflix application, focusing on UI ergonomics, performance, and high-quality developer experiences. Netflix values diversity, inclusion, and collaboration, and offers comprehensive benefits and a unique compensation structure.
Analytics Engineer (L5) - Media Science DSE
Company: Netflix
Location: USA
Posted Dec 06, 2025
The text describes Netflix's global entertainment services and a job opening for a Senior Analytics Engineer. It outlines responsibilities, required skills, and company benefits, presenting a professional and informative overview of the role and organization.
Real Sales Representative - Capital Planning
Company: Fortive
Location: USA
Posted Dec 06, 2025
The text describes the role of a key account manager in cultivating strong relationships with clients, serving as their advocate, identifying upselling opportunities, collaborating with teams for revenue growth, ensuring seamless client experience, and achieving KPIs related to renewal rates and customer satisfaction.
Junior Campaign Manager
Company: Canonical
Location: EMEA
Posted Dec 06, 2025
Canonical is seeking a Junior Campaign Manager to join their Marketing team. The role involves setting up and monitoring paid campaigns, building automation and AI for ad performance, and developing the adtech stack. The ideal candidate should have experience with ad platforms, campaign tracking, lead generation, AB testing, and data-driven decision making. The position is fully remote in the EMEA region.
Live Sports Content Operator
Company: Storyteller
Location: Serbia
Posted Dec 06, 2025
This job posting highlights a remote position with competitive salary, benefits, and opportunities in a high-growth SaaS company. The role offers flexibility, global client engagement, and professional development, emphasizing a supportive team environment and proactive work culture.
Account Mgr II - Book Transfer
Company: Liberty Mutual Insurance
Location: USA
Posted Dec 06, 2025
The job description is for a results-driven Book Transfer Program Manager who will lead the pipelining and conversion of commercial book transfer opportunities. The role is high-visibility and cross-functional, directly influencing profit growth, retention, close ratios, and the overall agency experience. The manager will partner with various teams and external partners to design and execute profitable, scalable transfer solutions that delight agents and customers.