Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Test Quality Engineer (Automation Test Manager)
Company: IBM
Location: Bethesda, US
Posted Dec 05, 2025
The job description outlines the role of a Test Quality Engineer Automation Test Manager at IBM Corporation. The position involves testing applications in the Financial Services domain, defining test strategies, managing global testing teams, automating test cases using AI and tools, creating resource and capacity plans, monitoring quality assurance, and acting as the primary client contact. The role requires a Master's degree or equivalent in Engineering, Computer Science, or related field, along with experience in utilizing various tools and methodologies.
Director of Sales - Global Systems Integrators
Company: ScienceLogic
Location: Remote
Posted Dec 04, 2025
ScienceLogic is seeking a senior sales leader to manage the growth of their Skylar AI hybrid cloud monitoring platform within the global system integrator vertical. The role involves managing a team of Account Executives, developing sales strategies, collaborating with other teams, and building relationships with key decision makers in the GSI community.
Graduate Talent Scientist
Company: Canonical
Location: Remote
Posted Dec 04, 2025
Canonical is a leading provider of open source software and operating systems. They offer remote roles with a focus on talent acquisition, data analysis, and process improvement. The company values exceptional academic track records, analytical skills, and a passion for technology.
Internship: Developer PLSQL
Company: IBM
Location: Mexico City, MX
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, highlighting the benefits of working with clients globally, gaining experience through client projects, and the company's focus on continuous learning and personal growth. It also outlines the required and preferred education, technical expertise, and skills needed for the internship role.
Process Delivery Specialist
Company: IBM
Location: Sapporo, JP
Posted Dec 05, 2025
IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.
Manager, Product Design - Expressive Design
Company: Figma
Location: Remote
Posted Dec 04, 2025
Figma is seeking a Design Manager to lead their newest team, Expressive Design, which focuses on Interaction Design, Expressive AI, and Vectors. The role involves managing a team of world-class designers, partnering with Product and Engineering leads, developing team processes, and advancing skills in people management. The ideal candidate should have 3+ years of design management experience, a proven track record of collaboration with cross-functional teams, clear hands-on expertise with Figma's tools, and experience influencing teams through strategic thinking and communication.
Technology Sales Territory Brand Partner Specialist (Campus)
Company: IBM
Location: Taguig City, PH
Posted Dec 05, 2025
The IBM Ecosystem includes thousands of partners who build, sell, or service IBM technologies. As a Brand Partner Specialist Territory, your mission is to connect technical, comarketing, and go-to-market resources with assigned partners to drive prospecting, opportunity identification, and solution co-creation. By aligning territory planning, demand generation, lead passing, and sales execution between IBM Digital Sales and partners, you will grow revenue in your assigned portfolio by increasing partners' sell activities for your territory. Excellent onboarding, an industry-leading learning culture, and ongoing development will set you up for positive impact and success, advancing your career through an upward trajectory in a collaborative and experiential sales environment.
Regional BDR Team Manager
Company: Canonical
Location: Remote
Posted Dec 04, 2025
Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment with opportunities for learning and development. The company is growing and hiring for various roles, including SDR Team Managers.
Senior Solutions Engineer (f/m/x)
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves acting as a trusted advisor to customers, understanding their journey, demonstrating the value of HashiCorp solutions, and collaborating with cross-functional teams to ensure customer success. The position requires technical expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms, as well as excellent communication skills in German and English.
Manager - Reals
Company: GitLab
Location: Remote
Posted Dec 04, 2025
The role of Manager Renewals AMER at GitLab involves leading a team to drive customer retention and revenue growth. The manager will coach and develop the team, establish a strong team culture, drive forecasting accuracy, partner with cross-functional leaders, and leverage data and tools to monitor customer health and adoption trends. The ideal candidate should have proven leadership experience, deep understanding of renewal forecasting methodologies, experience partnering with sales leadership, proficiency with Salesforce, familiarity with customer success platforms, strong business acumen, and exceptional communication skills.
Content Designer - Public Sector
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
IBM CIC offers a supportive environment with career growth, training, and diverse benefits, emphasizing innovation and inclusivity.
Sr. Manager - Treasury Services
Company: Kraken
Location: Remote
Posted Dec 04, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for experienced traders, institutions, and newcomers, with a focus on security, education, and client support. The Sr Manager Treasury Services role involves leading a team responsible for treasury account services, audit controls, governance, and strategic initiatives, with a focus on bank account administration, strategic initiatives, and technology and process improvement projects.