Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

(Senior) Corporate Counsel

Company: Welltech

Location: Cyprus,Poland,Spain,Ukraine

Posted Dec 04, 2025

Welltech promotes its mission to empower users with wellness solutions, highlighting global reach and impact. The company seeks a legal professional for international expansion, emphasizing collaboration and growth opportunities.

Senior NetSuite Developer (development + design)

Company: Innovecs

Location: Remote

Posted Dec 04, 2025

Innovecs is seeking a Senior NetSuite Developer to optimize integrations. The role offers flexible hours, competitive compensation, health insurance, and a supportive culture. Innovecs, a global digital services company with awards, provides learning resources and remote work options.

Chief of Staff

Company: Qualia

Location: USA

Posted Dec 04, 2025

Qualia is a leading B2B real estate technology company that provides a simple, secure, and enjoyable home buying and selling experience. They offer SMB and Enterprise products that bring together users from across the real estate ecosystem onto a single shared digital closing platform. The company is seeking a Chief of Staff to support the CEO and manage day-to-day operations, while providing exposure to every part of the business.

(Senior) Data Consultant

Company: InPost

Location: Poland

Posted Dec 04, 2025

InPost Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery with intelligent lockers. The Data & AI department seeks a Senior Data Consultant to analyze vast real-time data from various systems and support stakeholders in making data-driven decisions. The role requires strong analytical skills, proficiency in Python, PySpark, SQL, and experience in data modeling and implementing complex data-driven solutions.

Systems Engineer- Ecosystem

Company: Canva

Location: Australia

Posted Dec 04, 2025

Canva is seeking a System Engineer to join their Ecosystem group and help scale their platform to 1 billion users. The role involves becoming an expert in Canvas Infrastructure for System Integrations, collaborating with internal developer partners, partnering with product teams, defining system requirements, crafting technical documentation, and building incident response processes. The ideal candidate has experience in computer science, cloud platform configurations, system integration, and technical troubleshooting in an Enterprise SaaS environment.

Senior Solutions Consultant

Company: AgentSync

Location: USA

Posted Dec 04, 2025

AgentSync seeks Solution Consultants to translate customer needs into solutions, collaborate with teams, and deliver projects. Benefits include competitive pay, equity, and comprehensive health coverage. The role requires detail-oriented individuals with systems acumen and a passion for technology.

SMB Account Executive

Company: Canva

Location: UK

Posted Dec 04, 2025

The job description is for an Account Executive role at Canva, a company that provides design tools. The role involves working closely with customers to understand their goals and provide tailored solutions. The position is based in Canva's London office and offers a range of benefits.

Senior Specialist - Premium Support (Italian)

Company: Airbnb

Location: Canada

Posted Dec 04, 2025

This job description outlines a Senior Specialist Premium Support role at Airbnb, emphasizing exceptional customer service, flexibility, and high standards. The position requires strong communication skills, problem-solving abilities, and the capacity to handle complex cases. The company highlights its commitment to inclusion and offers remote work opportunities with potential on-site requirements.

Director of Demand Generation

Company: Avive

Location: USA

Posted Dec 04, 2025

Avive Solutions Inc. is a mission-driven company developing advanced AED technology to combat sudden cardiac arrest. They seek a strategic Director of Demand Generation to drive growth in key sectors.

PAM Technical Architect - Professional Services

Company: Saviynt

Location: Remote

Posted Dec 04, 2025

Saviynt's AI-powered identity platform enhances security and operational efficiency. They seek a technical architect to lead PAM implementations, offering competitive salaries and a positive work environment. The role involves mentoring, solution design, and ensuring customer success through trusted advisory services.

Implementation Manager

Company: UpKeep

Location: USA

Posted Dec 04, 2025

The Implementation Manager role involves guiding customers through onboarding, ensuring successful deployments, and driving retention. It requires project management skills, Salesforce experience, and a competitive salary range of $75k-$85k.

Lead Site Reliability Engineer

Company: Kraken

Location: USA

Posted Dec 04, 2025

Kraken's job posting highlights their mission in sustainable energy, the role's responsibilities, and benefits like insurance and flexible work, emphasizing a positive and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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