Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Strategic Account Executive
Company: Everstream Analytics
Location: USA
Posted Dec 04, 2025
The text is a job description for a Strategic Account Executive at Everstream, focusing on expanding into Fortune 1000 companies in the automotive sector. The role involves identifying prospects, securing new business opportunities, and driving strategic customer dialogues. The position requires a high-performing professional with experience in enterprise sales and supply chain risk management.
General Liability Claims Adjuster
Company: Reserv
Location: Remote
Posted Dec 04, 2025
Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They are seeking a highly organized and customer-focused General Liability Adjuster to join their team. The role involves speaking to customers, managing claims, coordinating repairs, and providing input for process improvements. Reserv values diversity and offers a generous benefits package.
Executive Assistant
Company: Kraken
Location: Ireland,Cyprus,Portugal
Posted Dec 04, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support. The company is fully remote with a diverse team and seeks an organized Executive Assistant to support leaders remotely.
Wholesale Marketing Manager
Company: Trafilea
Location: USA
Posted Dec 04, 2025
Trafilea is a consumer tech platform for transformative brand growth, scaling its own globally loved DTC brands while helping ambitious talent grow. They are looking for a data process-oriented Wholesale Marketing Manager to spearhead comprehensive wholesale marketing strategies for Shapermint Essentials and Truekind by Shapermint.
Technical Support Engineer 2
Company: Twilio
Location: India
Posted Dec 04, 2025
The job posting is for a Technical Support Engineer 2 position at Twilio, focusing on providing award-winning billing support to customers. The role requires excellent customer service, technical expertise, and the ability to work in a 24/7 support model. The successful candidate will be part of the TCX Transforming Customer Experience team, responsible for designing and delivering operational excellence principles and practices across the support ecosystem.
Senior Sales Engineer
Company: ExtraHop
Location: USA
Posted Dec 04, 2025
The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.
Sr. Machine Learning Engineer
Company: iHerb
Location: USA
Posted Dec 04, 2025
The Senior Machine Learning Engineer role involves leading complex projects, mentoring junior team members, and developing scalable machine learning systems. Key responsibilities include collaborating with data scientists, building robust infrastructure, and ensuring high availability. The position requires expertise in Python, Spark, and cloud technologies, with competitive compensation and benefits.
Junior Systems Engineer
Company: Databento
Location: USA
Posted Dec 04, 2025
Databento, a Series A startup with $378M raised and 958% revenue growth, seeks a junior systems engineer. The role involves managing storage, networking, and hybrid systems across data centers, with benefits including remote work, insurance, and 401k matching.
Senior Manager - Product (Compliance)
Company: Platform Science
Location: USA
Posted Dec 04, 2025
Platform Science seeks a Senior Manager Product to lead compliance solutions, emphasizing innovation and collaboration. The role involves strategic planning, regulatory expertise, and cross-functional teamwork. Benefits include competitive salaries, comprehensive insurance, and parental leave.
Card Fraud Manager
Company: Mercury
Location: USA
Posted Dec 04, 2025
Mercury, a fintech company, seeks a Card Fraud Manager to lead fraud prevention efforts, emphasizing leadership, data-driven strategies, and competitive compensation. The role involves team management, product strategy, and process optimization while balancing fraud detection with customer experience.
Manager - Foundation Observability Architects
Company: Grafana Labs
Location: USA
Posted Dec 04, 2025
This job description highlights a leadership role in Grafana Labs' Observability Architect team, focusing on building high-performing teams, driving customer success through technical expertise, and contributing to scalable solutions. The role offers competitive compensation and opportunities for growth.
Director - Regional Sales
Company: GitLab
Location: Europe
Posted Dec 04, 2025
This text describes a Director Regional Sales New Business role at GitLab, outlining responsibilities such as leading a sales team, developing strategies, and collaborating with cross-functional teams. It emphasizes skills in CRM tools, new business growth, and regional market dynamics.