Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Order To Cash Analyst
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text is a job description for an OTC Analyst Specialist role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling various transactional tasks related to customer master data, credit management, billing, invoicing, document validation, order processing, cash application, cash collection, and dispute management. The ideal candidate should have a bachelor's degree in a relevant field, 2-4 years of work experience, and expertise in finance and accounting software.
[IBM Japan:iX] CRM Consultant
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM Consulting values curiosity, knowledge, and creative problem-solving, with a focus on digital transformation and customer experience. The position requires Japanese language skills, logical thinking, English communication, leadership, and consulting experience in digital marketing.
Salesforce Developer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities for impactful work through IBM's technology platforms and partner ecosystem.
Lead AWS DevOps Engineer - Defence
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM CIC offers a career in DevOps with opportunities for growth, training, and innovation. The role involves leading projects in defense and security sectors, with a focus on secure cloud solutions and compliance. Benefits include career development, flexible work, and a supportive culture.
Control Center Specialist
Company: IBM
Location: Giza, EG
Posted Dec 04, 2025
The role of a Control Center agent involves serving customers, resolving their problems, and ensuring client satisfaction. The position requires strong communication skills, problem-solving abilities, and a focus on providing exceptional customer service.
Citrix Engineer -AWS
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The text describes a Solutions Engineer role focusing on virtual desktop solutions, requiring technical expertise in cloud platforms and collaboration with stakeholders. It outlines responsibilities like deploying capabilities, engaging users, and creating documentation, while emphasizing required skills and work environments.
Senior Java Developer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI projects, and utilizing advanced technologies. It highlights opportunities for innovation, problem-solving, and career growth through strategic engagement with stakeholders and technical expertise.
[2026 Internship] Security Consultant - 기술적 취약점 및 리스크 진단/분석
Company: IBM
Location: Seoul, KR
Posted Dec 04, 2025
The text describes an internship program at IBM Consulting, where interns will work with the latest technologies, collaborate with team members, and gain hands-on experience in security consulting. The program offers opportunities for skill development, career growth, and learning about clients' industries and business challenges.
Project Manager / Product Owner
Company: IBM
Location: BRATISLAVA, SK
Posted Dec 04, 2025
The job posting is for a Product Manager role in IBM Consulting's Client Innovation Centers Delivery Centers. The role involves collaborating with cross-functional teams, managing project risks, and ensuring high-quality software delivery. Required qualifications include a Bachelor's degree, 3-5 years of experience, and expertise in Agile methodologies. Preferred qualifications include a Master's degree, experience with international teams, and certifications in Scrum or SAFe.
Java Developer Vilnius
Company: IBM
Location: Vilnius, LT
Posted Dec 04, 2025
This job description outlines a career opportunity at IBM Consulting, where you will work with clients globally to improve hybrid cloud and AI solutions. The role involves working in an agile, project-centric environment, collaborating with stakeholders, and continuously learning new technologies. Required skills include Java/Spring Boot, SQL/NoSQL databases, microservices architecture, cloud-native application development, and containerization with Docker/Kubernetes.
Project Manager-ADM
Company: IBM
Location: Gurgaon, IN
Posted Dec 04, 2025
The role involves leading a project team to deliver SAP solutions to clients, requiring expertise in SAP implementation, project management, team leadership, business process knowledge, and integration skills. Preferred qualifications include a master's degree, client management experience, SAP certifications, and analytics skills.
SAP Fieldglass Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text is a job description for an SAP Fieldglass Consultant role. It outlines the responsibilities, required education, technical and professional expertise, certifications, and travel requirements for the position. The role involves solution design and implementation, client advisory and strategy, system configuration and customization, change management and training, and integration and technical leadership.