Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
GARS EMEA Product Analyst
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
This text describes a job role within IBM's Global Asset Recovery Service (GARS) focusing on collaboration with departments, compliance management, fraud detection, and business transformation. It outlines responsibilities such as managing external sales activities, ensuring regulatory compliance, and supporting GARS operations. Required qualifications include a bachelor's degree, English proficiency, and experience with SAP and process management.
Sr. Performance Analyst
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The job posting is for a Performance Analysis Engineer position at IBM FlashSystem Storage team. The role involves performance testing, benchmarking, and analysis of IBM FlashSystem products. The ideal candidate should have 5+ years of experience in performance testing and analysis, leadership skills, and knowledge of storage performance benchmarking tools and block storage domain.
Software Test Engineer - Reliability, Availability, Serviceability
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The text is a job description for a testing role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves creating and executing test plans, testing code fixes, managing hardware and software, and expanding test automation. The position requires a bachelor's degree and experience in testing projects, hardware and software management, Linux, and scripting languages. Preferred experience includes test automation frameworks, CICD, RESTful API design, and networking and storage skills.
Sr. Solutions Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp solutions. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.
Technical Content Professional
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
IBM Cloud offers a platform for learning and developing skills in the latest cloud technology. The company values curiosity, courageous thinking, and developing its people. As a Technical Content Professional, you will create and curate technical content for digital self-service products, working closely with various teams to ensure high-quality user experiences.
SAP ISU Billing Analyst
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career at IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI journeys. It highlights the role of a managing SAP consultant, responsibilities, required education, technical expertise, and preferred experience.
Back End Engineer
Company: IBM
Location: Mexico City, MX
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.
Application Consultant-ServiceNow
Company: IBM
Location: Mysore, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves understanding client business processes, providing guidance on ServiceNow implementation, designing end-to-end solutions, and collaborating with various teams. The position requires a bachelor's degree, 7+ years of experience, and expertise in ServiceNow and integration technologies.
Entry Level Site Reliability Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as a Site Reliability Engineer. The role involves working in an agile environment to build, deploy, and maintain systems for clients, with responsibilities including 24x7 observability, troubleshooting, deployment, security implementation, and maintenance tasks. Preferred technical expertise includes experience with Linux, Kubernetes/OpenShift, automation tools, and monitoring/observability tools.
Application Developer-Azure Cloud FullStack
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting as a Software Developer, focusing on hybrid cloud and AI solutions. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.
【東京】Product Manager※スカイアーチ出向
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
The text describes a role at IBM where employees work with global clients to drive collaboration and transformation using hybrid cloud and AI. The role involves maximizing customer value, developing product roadmaps, leading development teams, and supporting management decisions. It requires experience in product management, cloud services, and team leadership.
Backend Developer
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
IBM is seeking an innovative and experienced Software Developer to join their team and work on developing AI-infused features for their hybrid cloud products. The role involves designing and developing complex new features, enhancing existing product capabilities, and contributing to project planning, tracking, and execution. The ideal candidate should have a strong background in Java and web technologies, experience with various tools and platforms, and excellent communication and collaboration skills.