Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
SAP Consultant-Energy Environment and Utilities
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a role at IBM in Japan, where employees work with global clients to drive digital transformation using hybrid cloud and AI technologies. The role requires strong curiosity, knowledge, and the ability to create creative solutions. The position involves consulting and delivering SAP solutions to clients in the power, gas, and energy industries.
Gestor de proyecto - Mesa de ayuda y sitio (Medellín) Early Career
Company: IBM
Location: Bogota, CO
Posted Dec 04, 2025
The job description outlines the role of a Como Project Manager responsible for managing support contracts, financial management, operational management, vendor interaction, service level compliance, contract reporting, and customer satisfaction. The position requires a Bachelor's degree, experience in contract management, excellent client and vendor relationships, crisis management, teamwork, and intermediate English proficiency. The job is located in Medellin, Antioquia.
Software Architect
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The job description outlines the role of an Application Architect Technical Lead at IBM Payments Center. The position involves helping clients transform their business, defining project scope and vision, and designing hybrid multi-cloud and cloud-native architectures. The role requires expertise in payments industry, hybrid cloud platform security, governance, compliance, and experience in designing and delivering complex IT projects.
SOC Analyst
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
The job description outlines the responsibilities of a SOC Analyst, including analyzing SIEM alerts, conducting root cause analysis, collaborating with engineering teams, validating escalations, analyzing complex email cases, handling NextGen Endpoint Protection incidents, analyzing suspicious emails, and supporting continuous improvement of workflows. The role requires a solid understanding of cyber kill chain, MITRE ATT&CK, and incident response, as well as proficiency with SIEM, Splunk, EDR, CrowdStrike, and SOAR automation workflows.
Java Developer - Leicester
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM CIC offers a career with opportunities to work with leading professionals, deliver solutions using latest technology, and focus on skills in demand. The company provides training, promotion opportunities, diversity and inclusion, recognition programs, and benefits like flexible working and pension plans. The role requires leadership, mentorship, technical expertise in Java and web technologies, and experience with Agile methodologies and cloud platforms.
Operational Buyer - German speaking
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
IBM is seeking a self-driven and highly motivated Operation Buyer to join their Procurement Services team for a key client in EMEA. The role involves acting as a first point of contact for procurement activities, ensuring smooth operation of category directives, and providing support for procurement applications and processes.
エンタープライズのお客様向けアカウントセールス（パートナー様連携）
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
This job posting highlights IBM's recruitment for a sales role focused on enterprise clients in finance, manufacturing, and retail. The position emphasizes collaboration with partners, innovative solutions, and strategic growth opportunities. It outlines responsibilities like customer engagement, cross-functional teamwork, and long-term value creation, while showcasing IBM's supportive training environment and team-oriented culture.
Infrastructure
Company: IBM
Location: Cheltenham, GB
Posted Dec 04, 2025
IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Java Engineer to lead projects, mentor junior engineers, and shape technical direction.
Hardware Developer Intern 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM is seeking developers and hardware development engineers to work on cutting-edge technologies like quantum computing and AI. The role involves designing, testing, and supporting hardware firmware and semiconductors for IBM products. Required skills include programming, computer architecture, and hardware design.
Software Engineer II - HashiCorp Infragraph Connectors
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically within the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position focuses on infrastructure and security lifecycle management, with responsibilities including design, implementation, collaboration, and problem-solving.
Engineering Manager - HashiCorp InfraGraph, Graph Engine Team
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as an Engineering Manager for the Graph Engine Team. This team is responsible for building a new resource graph system to model, connect, and query infrastructure resources, applications, services, and ownership. The role involves providing direction, setting expectations, ensuring delivery and operational health, guiding technical tradeoffs, participating in on-call rotations, partnering with cross-functional leaders, fostering diversity and inclusion, and helping engineers grow their skills and careers.
Senior OCP Consultant
Company: IBM
Location: Krakow, PL
Posted Dec 04, 2025
The IBM Technology Expert Labs team is seeking a skilled System Administrator Consultant with experience in OpenShift/Kubernetes cluster administration and Linux RHEL-based systems. The role involves managing OpenShift/Kubernetes clusters, RHEL/Linux systems, and implementing best practices for network, storage, and infrastructure. The ideal candidate will have a collaborative and experiential mindset, strong problem-solving skills, and the ability to build effective relationships with clients and partners.