Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
AI Architect (m/w/d)
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text highlights IBM Consulting's career opportunities focusing on innovation, collaboration with global clients, and professional growth. It emphasizes roles in AI and hybrid cloud solutions, technical expertise, and a culture of continuous learning and impactful problem-solving.
Federal Data Engineering Co-Op: 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on client projects, enhancing knowledge, and gaining professional experience. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.
Chef de projet SAP senior - Complex Delivery & Governance IBM France H/F
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The job posting is for a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex multimodule SAP programs across global enterprises. The role involves leading full lifecycle delivery of SAP projects, managing project planning and execution, overseeing multivendor delivery teams, developing test strategies, defining cutover and release strategies, and providing transparent reporting and governance updates. The ideal candidate should have a Bachelor's degree, preferably a Master's degree, and extensive experience with SAP technologies such as ECC, S4HANA, BWBI, Ariba, and SuccessFactors. Strong knowledge of integration between SAP and non-SAP systems, Agile, Hybrid, and Waterfall delivery approaches, and exposure to multiple industries are preferred.
Senior Software Developer FileNet Content Manager
Company: IBM
Location: San Jose, US
Posted Dec 04, 2025
IBM FileNet Content Manager is an enterprise content management platform. The company is seeking an innovative, experienced software developer to build AI-infused features for their products. The role involves working in a dynamic, collaborative environment, mentoring junior developers, and contributing to the full software development lifecycle.
Data Scientist-Artificial Intelligence
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The job role is for a Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. The role involves managing a team of engineers, collaborating with stakeholders, and driving software development activities. Required skills include Python, data analytics, and experience with cloud technologies.
AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a Solution Architect role involving global team collaboration, designing architectural solutions for real-world problems across industries, and requiring technical expertise in AI, software development, and communication skills.
Lead AI Engineer
Company: IBM
Location: Krakow, PL
Posted Dec 04, 2025
IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.
zCX AI Developer
Company: IBM
Location: Waterford, IE
Posted Dec 04, 2025
The text is a job posting for a Linux kernel development team at IBM in Waterford. The team is expanding and seeking candidates with experience in low-level software development, operating systems internals, and open source communities. The role involves designing, implementing, and testing new features for the Linux kernel on IBM Z and LinuxOne systems.
Firmware Developer Intern 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM's job description emphasizes innovation, collaboration, and technological leadership in developing complex systems and solving global challenges. It outlines roles in firmware, hardware, and software development with requirements for programming skills and agile methodologies.
Process Delivery Specialist
Company: IBM
Location: Sapporo, JP
Posted Dec 04, 2025
This job description highlights opportunities in IBM Consulting, emphasizing collaboration with global clients, career growth, and impactful work in hybrid cloud and AI. It outlines BPO roles with specific responsibilities and requirements, including Japanese language skills and technical expertise.
SAP Application Architect
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The role of SAP Project and Service Management combines strong organizational skills with deep understanding of SAP solutions and IT governance. It involves leading design and architecture of SAP solutions, ensuring alignment with business and IT strategy, and collaborating with stakeholders to design scalable and futureproof architectures. The role requires proven experience as an SAP Application Architect or Senior Consultant, in-depth knowledge of SAP S4HANA architecture, and excellent communication skills.
Senior Marketing Data Analyst - HashiCorp
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text is a job description for a Senior Marketing Data Analyst position at HashiCorp, an IBM company. The role involves supporting various marketing domains, utilizing SQL and BI tools, and driving pipeline attribution projects. The ideal candidate should have a strong analytical background, experience with Salesforce, Marketo, SQL, and Tableau, and be process-oriented and detail-focused.