Exceptional Customer Service Jobs
1,499,580 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior/Staff Product Designer
Company: Kraken
Location: Remote
Posted Nov 10, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking a Senior Product Designer to shape the future of Kraken by creating intuitive and aesthetically excellent user experiences for their consumer-focused trading apps.
Senior Product Manager - AI
Company: Daxko
Location: Remote
Posted Nov 10, 2025
Daxko is a company that powers wellness and helps health and wellness facilities operate efficiently and engage members. They are seeking a Senior Product Manager for AI to lead the development of AI capabilities for YMCAs, JCCs, fitness centers, and studios. The role involves defining the vision, strategy, and roadmap for the AI platform, partnering with engineering teams, identifying high-value AI use cases, and measuring adoption and performance.
VP - Brand and Communications
Company: Aidoc
Location: Remote
Posted Nov 10, 2025
Aidoc is a healthcare AI company that helps health systems deliver smarter and faster care. It has FDA-cleared AI solutions deployed across 150+ health systems globally. The company aims to transform patient outcomes through clinical AI and eliminate preventable care gaps. Aidoc is backed by major investors and has raised $370 million to date.
Sales Manager
Company: Cloudbeds
Location: Remote
Posted Nov 10, 2025
The text describes a Sales Manager role at Cloudbeds, focusing on expanding the company's presence in the hospitality industry. The role involves identifying new business opportunities, building relationships with prospects, and showcasing Cloudbeds' SaaS solutions. The ideal candidate should have experience in selling technology solutions to the hotel or hospitality industry, a self-motivated and results-oriented mindset, and excellent communication and negotiation skills.
Medical Virtual Assistant (Bilingual - Spanish)
Company: Angel City VA
Location: Remote
Posted Nov 10, 2025
Angel City VA seeks a Medical Virtual Assistant with strong organizational skills and experience in healthcare settings. The role offers competitive compensation, remote work flexibility, and opportunities for professional growth. The company emphasizes an inclusive workplace and compassionate patient care.
Senior DevOps Engineer
Company: Ten Mile Square Technologies
Location: Remote
Posted Nov 10, 2025
This job description highlights Ten Mile Square Technologies as a high-end tech consulting firm offering competitive salaries ($140,000-$160,000) and comprehensive benefits including medical/dental insurance, 401k contributions, and remote work options. The role involves solving complex technical challenges in DevOps, cloud architecture, and security compliance, requiring expertise in AWS, Kubernetes, and CI/CD practices. The company emphasizes innovation, professional growth, and a collaborative environment for skilled software engineers.
Senior Applied Machine Learning Engineer - Search & Recommendations
Company: Upwork
Location: Remote
Posted Nov 10, 2025
Upwork is a global work marketplace connecting businesses with skilled independent talent. It offers AI-powered solutions and facilitates over $25 billion in economic opportunity. The company seeks a Senior Applied Machine Learning Engineer to leverage advanced techniques for improving user experience and platform performance.
SaaS Software Technical Support and Customer Care
Company: SureDone
Location: Remote
Posted Nov 10, 2025
SureDone is a SaaS-based multichannel ecommerce platform that helps businesses manage their products, inventory, pricing, and orders across various channels. They are looking for a SaaS Customer Support Specialist who is friendly, confident, curious, articulate, and resilient. The ideal candidate should have excellent communication skills, be able to work independently, and have a good familiarity with Microsoft Excel and online software. They offer competitive compensation based on experience and provide benefits such as health insurance, 401k, disability, and life insurance.
Customer Success Manager
Company: Aidoc
Location: Remote
Posted Nov 10, 2025
Aidoc is recruiting a Customer Success Manager in the Western United States. The role focuses on championing customer-centric solutions and outcomes, working closely with internal teams to understand customers, enhance value, and demonstrate impact. The position requires a strong understanding of customers' business objectives and the ability to articulate how Aidoc's AI enterprise solutions support strategic goals.
Software Engineer - Commerce Platform
Company: Twilio
Location: Remote
Posted Nov 10, 2025
This job posting highlights a Software Engineer role at Twilio's Commerce Platform Team, focusing on building scalable systems and transitioning to a next-generation architecture. Responsibilities include designing services, troubleshooting, and collaborating with teams. Qualifications emphasize experience with AWS, Java, and cloud technologies. The role offers remote work from Ireland with competitive benefits.
Senior AI/ML Data Engineer
Company: Hostaway
Location: Remote
Posted Nov 10, 2025
Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a Senior Data Engineer to build and maintain data pipelines, develop embeddings and RAG systems, and collaborate with product and platform teams. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.
Distinguished Security Engineer – FedRAMP High - Director Level
Company: Saviynt
Location: USA
Posted Nov 10, 2025
The job posting is for a Distinguished Security Engineer Director-Level Individual Contributor role at Saviynt, focusing on leading the company's FedRAMP security mission. The role involves driving FedRAMP certification, governance, and continuous monitoring, as well as hands-on security engineering, cross-functional security enablement, and compliance expansion. The ideal candidate should have extensive security architecture and engineering experience, FedRAMP authority, technical expertise in cloud and modern application security, and strong leadership and communication skills.