Exceptional Customer Service Jobs
1,499,580 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Distinguished Software Engineer (Security)
Company: HubSpot
Location: USA
Posted Nov 10, 2025
HubSpot is seeking a Distinguished Software Engineer to define and build secure systems at scale. The role involves leveraging expertise to elevate the future of security, bridge gaps between teams, assess risks, and implement controls. The ideal candidate will have 15+ years of experience in software development and information security, with a focus on security architecture, risk assessment, and threat modeling. They will also drive the evolution of AI security strategy and mentor others.
AVP Sales
Company: Zafran.io
Location: Remote
Posted Nov 10, 2025
The Area Vice President of Sales East will drive hypergrowth customer acquisition and bookings through effective leadership of the regional sales organization. The role involves talent acquisition, team development, strategic partnership management, and ensuring consistent pipeline generation and revenue achievement. Zafran, the company behind the role, aims to stop the exploitation of vulnerabilities everywhere and is backed by Sequoia Capital and Cyberstarts.
Senior Fullstack Engineer
Company: FAIRTIQ AG
Location: Remote
Posted Nov 10, 2025
FAIRTIQ seeks a Software Engineer to develop a scalable web service for account management, working in an agile environment with a focus on innovation and global expansion. The role offers growth opportunities and a dynamic international team.
Senior Software Engineer - Community Support Engineering(Multiple roles)
Company: Airbnb
Location: China
Posted Nov 10, 2025
Airbnb is hiring 2 Senior Software Engineers in China to join the Community Support Engineering team. The role involves developing and evolving CS engineering foundations, working cross-functionally, and leading project execution to enhance customer and agent experience. The ideal candidate should have 5+ years of industry experience, proficiency in programming languages, and experience in building large and scalable systems.
Senior DevOps Engineer - AI & Data Infrastructure
Company: Goodnotes
Location: Asia,Singapore
Posted Nov 10, 2025
The AI team at Goodnotes is seeking a talented engineer to join their distributed team across Europe and Asia. The role involves building and maintaining infrastructure for running end-to-end AI technology, including large language models, math solvers, and handwriting recognition systems. The ideal candidate will have experience with lakehouse architecture, backend development, Linux and networking fundamentals, network and container security, AWS products, Kubernetes, distributed databases, and CICD pipelines.
Embedded Linux Field Engineering Manager
Company: Canonical
Location: North America,Latin America
Posted Nov 10, 2025
Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is hiring an Embedded Linux Field Engineering Manager to lead a team in presales and professional services activities, working remotely in one of three geographic regions. The role requires extensive Linux experience, proficiency in programming languages, and strong interpersonal skills.
Product Manager - Data Analytics
Company: Massive Bio, Inc.
Location: Remote
Posted Nov 10, 2025
Massive Bio is a healthtech startup seeking a Product Manager to lead data analytics products and expand their portfolio. The role involves applying data mining techniques, overseeing usability testing, conducting market research, and developing AI algorithms. The ideal candidate has a background in software development, product management, and data analytics, with experience in healthcare data and AI algorithms.
Solutions Engineer
Company: Torchlight Analytics LLC
Location: Remote
Posted Nov 10, 2025
The Solutions Engineer role at Torchlight is a senior technical consultant responsible for partnering with the Account Team to solve complex customer business problems. The role involves architecting and demonstrating tailored solutions using Catalyst's API services and platform capabilities. Key responsibilities include pre-sales solutioning, technical enablement, designing custom demonstrations, architecting technical solutions, and providing post-sales implementation support. The role requires applied technical expertise, solution architecture skills, technical consulting, excellent communication, problem-solving, and collaboration abilities.
Android Engineer - App Analysis
Company: Data Theorem
Location: Remote
Posted Nov 10, 2025
Data Theorem is a cybersecurity company focused on creating a more secure world for data. They are searching for exceptional talent to grow and take ownership of projects. As an Android engineer, you will work on tools to analyze Android applications for security and privacy issues, collaborate with the security research team, and be part of a global engineering team.
Principal Customer Success Manager
Company: Aidoc
Location: Remote
Posted Nov 10, 2025
Aidoc is seeking a Principal Customer Success Manager to drive strategic partnerships and transform healthcare through AI. The role offers impactful collaboration with global health systems, career growth, and comprehensive benefits, reflecting the company's mission to improve patient outcomes with innovative technology.
Commercial Account Executive - Mid Market
Company: GitLab
Location: Japan
Posted Nov 10, 2025
The role of a MidMarket Account Executive at GitLab involves managing relationships with prospective and existing customers, articulating the value of GitLab, building a strong pipeline, prospecting and closing new business, ensuring adoption of solutions, collaborating with partners, creating accurate forecasts, contributing to root cause analyses, communicating lessons learned, and collaborating with cross-functional teams. The ideal candidate should have experience in SaaS sales, be motivated and results-oriented, and share GitLab's values.
Healthcare Recruiter
Company: SmartScale360
Location: Philippines
Posted Nov 10, 2025
The job overview describes a Healthcare Recruiter role focused on sourcing, selecting, and onboarding caregivers for senior care. The position involves managing the full recruitment cycle, building relationships with candidates, and collaborating with hiring teams. The role requires experience in recruitment, strong communication skills, and proficiency in Microsoft Office and recruitment platforms.