Exceptional Service Jobs in USA

445,491 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Director, Client Partner

Company: Nimbletalent

Location: USA

Posted Jan 01, 2025

The role involves serving as the primary point of contact for key clients, overseeing day-to-day needs, and acting as a trusted advisor and partner. The individual will build and nurture client relationships, manage delivery teams, and ensure all deliverables align with client objectives. They will collaborate agency-wide, cross-sell additional services, and lead ideation and content creation. The role requires 8+ years of relevant experience, 4+ years of people management experience, and extensive experience with brand and digital activations.

Principal DevOps Engineer I

Company: Perforce

Location: USA

Posted Dec 31, 2024

Perforce is seeking a Principal DevOps Engineer IUS to design and build the next-generation cloud platform for their SaaS product portfolio. The role involves ensuring the security, reliability, and high availability of production and CICD environments and applications. Responsibilities include building platforms and frameworks for consistent management of applications and infrastructure, mentoring engineers, implementing application security best practices, fostering a DevOps culture, leading CICD pipeline development, and establishing technical design principles. Requirements include a BS/MS in Computer Science, Engineering, or a related field, 10+ years of experience in SaaS software cloud operations and development, deep understanding of AWS, Azure, or GCP services, expertise in CICD pipelines, programming languages, Kubernetes, Docker, and cloud-based scalable web application architectures. Perforce offers a rewarding career with opportunities for growth and a diverse, inclusive work environment.

Analytics Developer II

Company: Patterndata

Location: USA

Posted Jan 01, 2025

Pattern Data is a company that uses AI to rapidly analyze medical records, significantly reducing validation time for litigation, medical analysis, and personal injury cases. They are looking for an Analytics Developer to create sophisticated data models, reports, and dashboards for both internal operations and client-facing solutions. The ideal candidate will have a proven track record in developing data visualizations, exceptional communication skills, and experience with business intelligence tools like Tableau, PowerBI, Looker, Qlik, or Quicksight.

Sr Site Reliability Engineer, Platform Engineering

Company: Kentik

Location: USA

Posted Dec 31, 2024

Kentik is a network observability company offering a must-have platform for network professionals. Their Platform Engineering group is responsible for storing, enriching, and querying traffic metadata and metrics from the world's largest networks. They are seeking a senior engineer to co-own, design, and implement state-of-the-art reliability engineering for their data-intensive platform. The ideal candidate will have 5+ years of experience in Systems Administration, Datacenter IT, or SRE-related projects, with a strong understanding of major internet protocols, networking administration, and experience with microservices, containers, and orchestration. Kentik offers a competitive salary and stellar benefits, including 100% premiums paid for health, vision, and dental coverage, an annual Health Reimbursement Account, paid family and medical leave, open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays.

Director, Product Strategy

Company: Trueclassicteesllc

Location: USA

Posted Jan 01, 2025

True Classic, a rapidly growing direct-to-consumer men's apparel brand, is seeking a strategic and analytical Director of Product Strategy. The role involves driving long-range product planning, innovation, and go-to-market excellence. Key responsibilities include product strategy development, product analytics, go-to-market planning, and product innovation. The ideal candidate should have a Bachelor's degree in Business, Marketing, Fashion Merchandising, or a related field, with 3+ years of experience in product strategy or related roles within the apparel industry. Strong analytical skills, data-driven product analysis, and strategic planning experience are required. The role offers a competitive salary, unlimited sick days and PTO, company-paid medical, dental, and vision insurance, a 401k plan with a 3% company match, a monthly $200 stipend for home office expenses, and free True Classic merchandise. The position is remote within the United States, with quarterly all-hands meetings in California.

Sr. SE I, Backend - Build

Company: Smartsheet

Location: USA

Posted Dec 31, 2024

Smartsheet, a tech company, is seeking a Senior Software Engineer to join their Build Pillar Engineering team. The role involves building scalable backend services, solving distributed systems problems, and working with modern cloud infrastructure. The company offers competitive benefits, including an HSA with 100% employer-paid premiums, RSUs, a 401k match, and flexible time off. Smartsheet is committed to fostering an inclusive environment and is an Equal Opportunity Employer.

Infrastructure & DevOps Engineer

Company: Solforge

Location: USA

Posted Dec 31, 2024

Solforge is seeking a Core Engineer to lead engineering efforts in developing high-performance distributed systems. The role involves working with a team of proficient engineers, contributing to complex core infrastructure challenges, and frequently shipping quality code. The company is reimagining Solana's consensus ecosystem with institutional-grade infrastructure. The ideal candidate should have a degree in Computer Science or a related field, at least 3 years of experience in distributed systems, strong proficiency in Rust, C, C++, or Go, and experience in designing and deploying scalable distributed systems. Preferred qualifications include open-source contributions, involvement in the Solana ecosystem, and engagement with the blockchain security research community.

FP&A Associate

Company: Phil

Location: USA

Posted Jan 01, 2025

Phil is a San Francisco-based healthtech startup founded in 2015, aiming to revolutionize the prescription management and delivery process by connecting patients, prescribers, pharmacies, and manufacturers. The company's platform streamlines prescription access, improving patient adherence to treatment plans. Phil is seeking a talented FP&A Associate with a background in investment banking, private equity, or corporate finance to join their finance team and tackle pressing financial challenges. The role involves financial modeling, establishing key financial metrics, management reporting, partnership work, and process design and improvement.

Sr. Staff, Site Reliability Engineering - Observability

Company: Sentinellabs

Location: USA

Posted Jan 01, 2025

SentinelOne is seeking a Senior Staff Engineer for their Site Reliability Engineering (SRE) Team. The role involves architecting and leading the implementation of advanced observability, automated triage, and self-healing capabilities within their microservices-based SaaS environment. The ideal candidate should have extensive SRE experience, deep knowledge of incident management, and expertise in cloud platforms and container orchestration. They will design end-to-end alert correlation, auto-triage, and auto-remediation frameworks, define and implement SLOs, and mentor engineers. SentinelOne offers competitive benefits and a culture of reliability engineering excellence.

Product Manager

Company: Rackner

Location: USA

Posted Jan 01, 2025

Rackner is seeking a Program Manager for the Cerberus team at Platform One, a DoDwide enterprise service capability. The role involves overseeing Agile Scrum DevSecOps tools, DoD cybersecurity, and Cloud programs. The PM will also lead product development for Platform One, advise internal product initiatives, and manage agile projects. Rackner offers employee development, training, fitness benefits, and competitive compensation packages.

Director, Content Marketing

Company: Billtrust

Location: USA

Posted Jan 01, 2025

The Director Content Marketing is a crucial role responsible for leading a team of content marketers and executing a comprehensive content marketing strategy. The ideal candidate should have a Bachelor's degree in Marketing Communications or a related field, 8+ years of experience in content marketing, preferably within the financial technology industry, and a proven track record of successful strategies. They should possess strong leadership skills, understanding of digital marketing, SEO, and social media best practices, and exceptional written and verbal communication skills. The role involves managing relationships with external agencies, driving the editorial planning process, and utilizing SEO strategies to optimize content. The base salary for this position is $150,000 - $175,000, with opportunities for growth, flexible working hours, and comprehensive benefits.

Lead Product Designer

Company: Replicant

Location: USA

Posted Jan 01, 2025

Replicant, a leader in Contact Center Automation, is revolutionizing customer service through AI-driven solutions. The company uses Large Language Models (LLMs) to enable natural conversations across various channels, resolving customer issues 24/7. Replicant is growing rapidly, tripling its team and quadrupling its revenue, serving Fortune 500 clients and running millions of AI calls monthly. The company values humancentered design principles and seeks a design professional with 5+ years of experience, strong UX/visual design skills, and proficiency in Figma. The ideal candidate will collaborate with crossfunctional teams, conduct user research, and contribute to the design system. Replicant offers a remote work environment, competitive compensation, and a supportive culture.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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