Exceptional Service Jobs in USA

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Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

Senior Training Lead

Company: InDebted

Location: USA

Posted Dec 07, 2024

InDebted is a global company providing debt collection solutions using technology and human touch. They use AI and machine learning to personalize the collections journey and promote positive customer experiences. The company is rapidly expanding and has recently completed a Series C funding round. They are looking for a training and development professional with extensive experience in customer service environments and training across various channels.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

Senior Manager - Corporate Finance

Company: Red Canary

Location: USA

Posted Dec 07, 2024

Red Canary is seeking a Senior Manager Corporate Finance to join their growing Finance team. The ideal candidate will have 8+ years of experience in FP&A Corporate Finance or a related field, with extensive experience in forecasting, financial modeling, and scenario analysis. The role involves managing corporate-level financial initiatives, conducting financial modeling and valuation analysis, collaborating with senior leadership, and driving the development of long-term financial strategies.

Senior Security Analyst

Company: DirectDefense

Location: USA

Posted Dec 07, 2024

DirectDefense is seeking a Senior Security Analyst to join their elite team of Security Analysts. The role involves actively hunting for evidence of compromise within clients' environments, providing actionable remediation guidance, and working with brilliant people to spot, track, and eradicate hackers and malware. The team offers a supportive work environment, competitive benefits, and a commitment to providing world-class services.

SEO Strategist

Company: Outliant

Location: USA

Posted Dec 07, 2024

Outliant is a fully remote US-based digital product development and startup consulting company with a team of culturally diverse creators. They offer world-class remote collaboration and are looking for a senior SEO strategist to lead and execute impactful SEO initiatives for enterprise-level multilocation businesses.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Director of Product Marketing & Pricing

Company: brightwheel

Location: USA

Posted Dec 07, 2024

Brightwheel is a company that aims to enable high-quality early education for every child by giving teachers more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are a fully remote team with a passionate and talented customer-focused workforce. They believe in diversity and are committed to internal pay equity. They are seeking a Director of Product Marketing and Pricing to shape the future of their early childhood education services.

Senior Sales Operations Analyst - GTM Systems

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is seeking a Sr Revenue Operations Analyst to support the sales funnel, manage revenue systems, and provide training to sales teams. The role requires familiarity with GTM tech stack, 3+ years of sales or revenue operations experience, strong problem-solving skills, and excellent communication skills. Upwork is a remote-first organization committed to diversity and inclusion.

Enterprise Business Development Rep - Embedded Payroll Partnerships

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2024

Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. It works in any type of platform, serving small and medium businesses, SaaS business operations, fintech, neobanks, and more. The product is built on the infrastructure that services tens of millions of paychecks and tens of thousands of tax codes. The role of an Enterprise Business Development Representative for Gusto Embedded Payroll is to connect people and help drive innovation within Gusto and the $10b+ industry. The primary responsibility is to build the pipeline for Gusto Embedded, qualify opportunities, and help build relationships with executives at target accounts.

Customer Success Manager

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work and are looking for a dynamic Enterprise Customer Success Manager. The role involves partnering with customers, providing consultation and training, building customer success plans, and more.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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