Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Manager, Product Strategy

Company: ATPCO

Location: Washington DC

Posted Jan 30, 2025

ATPCO, a company providing pricing and retailing data tools to airlines and technology companies, is seeking a Manager of Product Strategy. The ideal candidate should have experience in airline merchandising, knowledge of product management tools, and familiarity with the airline ecosystem. The role involves setting product vision, monitoring industry trends, and aligning strategies with corporate objectives. The salary range is $139,850 - $153,550.

Lead Back End (Python, AWS, SQL, ML)

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Lead Back End Software Engineer with experience in cloud computing, particularly AWS. The role involves leading technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The candidate will be responsible for building data pipelines, developing analytical tools, designing reusable modules, and collaborating across functions. The ideal candidate will have a Bachelor's Degree, at least 4 years of software engineering experience, and 1 year of cloud computing experience. Preferred qualifications include a Masters Degree, 7+ years of experience in JavaScript, Java, TypeScript, SQL, Python, or Go, 3+ years of experience with AWS, GCP, or Microsoft Azure, 4+ years of experience in open source frameworks, and 1+ years of people management experience.

Technical Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Jan 30, 2025

Crowell & Moring LLP, an international law firm, is seeking a Technical Support Specialist for a hybrid remote and in-office position based in Washington DC. The role involves providing direct technical support to attorneys and staff, resolving hardware, software, and networking issues, and maintaining knowledge of relevant products and support policies. The ideal candidate should have advanced PC skills, legal application knowledge, and the ability to communicate clearly with both technical and non-technical users. The firm offers a competitive compensation package and a positive, friendly culture.

QuickBase Developer (3 Month Remote Position)

Company: Axxum Technologies

Location: Washington DC

Posted Jan 30, 2025

The job posting is for a QuickBase Developer position with 3 years of experience in application development and enhancement using QuickBase. The role involves ensuring high-quality, defect-free applications adhering to industry standards. The company offers a generous benefits package and is committed to diversity, equity, and inclusion. Applications must be completed online, and the company is an Equal Employment Opportunity (EEO) Employer.

Senior Manager, Product Management, Fuse Product

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Senior Manager Product Management for Fuse, their internal Governance Risk and Compliance GRC platform. The role involves leading product teams to design and build on this new platform, challenging and reinventing risk management methodology, collaborating with customers to integrate risk into their practices, and transforming risk management using technology. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 5 years of experience in digital product management. Preferred qualifications include a Bachelor's Degree in Computer Science or Engineering, MBA or Masters degree, 3+ years of experience in Agile product management, and 3+ years of experience translating business strategy into consumer-facing digital products.

Program Manager-Communications and Marketing (Federal Programs)

Company: BLN24

Location: Washington DC

Posted Jan 30, 2025

BLN24, an award-winning Management Consulting Firm, is seeking an experienced Program Manager with a strong background in communications and marketing. The ideal candidate will lead cross-functional teams, develop and execute comprehensive communication and marketing programs, and manage resources and risks. BLN24 offers competitive benefits, flexibility, and opportunities for growth in the Washington DC Metro Area.

Lead Full Stack Engineer (Go, React, AWS)

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Lead Full Stack Engineer with expertise in Go, React, and AWS. The role involves leading technology projects, collaborating with product and business partners, and contributing to enterprise platforms. The ideal candidate will have at least 4 years of software engineering experience, 1 year of cloud computing experience, and preferably a Masters Degree and 7+ years in Go, Python, or React. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Salesforce Solutions Architect

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 30, 2025

CoreSphere is hiring an experienced Solution Architect with extensive Salesforce platform expertise. The role involves translating business requirements into well-architected Salesforce solutions, managing development, testing, and deployment plans, and leading projects through requirements definition, solution design, and build phases. The ideal candidate should have a bachelor's degree in computer science, over 10 years of IT experience, and certifications in Salesforce Admin I, Salesforce PD1, Salesforce PD2, and Salesforce Application Architect. They should also have expertise in Salesforce configuration, customization, and integration, as well as experience with DevOps tools and methodologies.

Regional Technology Partner

Company: McCain Foods

Location: Washington DC

Posted Jan 30, 2025

McCain Foods is seeking a Regional Technology Partner to engage with internal clients, identify issues and opportunities with technology solutions, and ensure local IT infrastructure is secure and operational. The role involves mentoring team members, liaising with engineering teams, and driving adoption of global technology services. Key qualifications include a university degree in a relevant IT discipline, 6+ years of experience, and proficiency in IT Service Management systems.

IT Operations Specialist

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is hiring an onsite IT Operations Specialist to manage and optimize their Microsoft 365 and Azure-based infrastructure. The role involves maintaining high availability and performance of cloud systems, managing user devices and accounts, and responding to technical incidents. The ideal candidate should have a strong background in cloud system administration, particularly within Microsoft 365 and Azure environments, and demonstrate proactive problem-solving skills and effective communication abilities. The position offers an opportunity to contribute to continuous improvement and innovation in cloud IT operations, supporting the company's growth and efficiency goals.

Senior Researcher

Company: Strada Education Network

Location: Washington DC

Posted Jan 30, 2025

The Senior Researcher position at Stradas Institute for the Future of Work involves conducting and communicating original research projects, leading or collaborating in various research communication tasks, and identifying new research directions. The role requires a PhD or equivalent in a relevant field, extensive experience with advanced quantitative research methods, and strong writing and communication skills. The position involves 40% time in conducting research, 40% in communicating research, 10% in developing new research directions, and 10% in leading direct reports and contributing to organizational health and DEI.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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