Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Senior Web Developer - Microsoft C#, ASP.Net, .Net Core, SQL

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

Cycurion Inc. is seeking a Senior Web Developer with strong cybersecurity and web development skills for a new web security portal project. The ideal candidate should have at least 8 years of experience, proficiency in C, ASP.Net, Net Core, SQL, OAuth2, and Azure DevOps. The role requires onsite work in Springfield, Illinois for the first 30 days, then transitioning to a remote-work schedule. The company offers a competitive benefits package and is committed to diversity, equity, and inclusion.

Senior Scrum Master - Microsoft Dynamics

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The job posting is for a Senior Scrum Master position for Microsoft Dynamics in Springfield, IL. The role involves managing project schedules, resources, risks, and reporting. The candidate will provide guidance, serve as an escalation point, support customers, and define requirements based on the latest Dynamics 365 architecture. Key responsibilities include facilitating SAFe Scrum ceremonies, coaching Scrum teams, removing impediments, and promoting cross-team collaboration. Required skills include Agile and SAFe expertise, Microsoft Dynamics knowledge, team facilitation and leadership, collaboration and communication, and impediment removal. Beneficial skills include backlog management, technical tools proficiency, continuous improvement, metrics and reporting, stakeholder management, adaptability, and relevant certifications. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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