Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Lead Functional Consultant - ORACLE FUSION HCM CLOUD

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The Lead Functional Consultant for Oracle Fusion HCM Cloud is responsible for driving the business analysis function of the CPS ERP Modernization Program. This role involves leading project and application support teams to deliver high-quality systems solutions for the implementation of Oracle Fusion HCM-related cloud services. The consultant will work closely with the Talent department to analyze as-is and to-be states, define data conversion and integration requirements, and facilitate workshops on key design decisions. They will also own the green field implementation of Oracle Fusion HCM ERP cloud, gather detailed functional and technical requirements, and conduct fit-gap analysis. The consultant will be involved in the evaluation and selection of third-party partners, educate the talent team on best practices, and drive a cadence of regression testing for each quarterly product release cycle.

​​​​​​​Lead .Net Developer

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The company is seeking a highly skilled Senior Software Developer with extensive experience in SQL, VB6, VB.NET, C, and web application development. The role involves enhancing and modernizing existing applications, designing and building new solutions, and ensuring optimal performance and scalability. The ideal candidate will bring technical expertise, leadership, and a commitment to delivering high-quality solutions in a collaborative environment. Key responsibilities include designing, developing, and maintaining applications, developing and implementing web applications, modernizing legacy systems, leading application projects, collaborating with cross-functional teams, integrating applications with external systems, customizing existing applications, optimizing application performance, conducting code reviews, developing test plans, implementing CICD pipelines, and creating technical documentation.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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