Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 17, 2025

M3 USA, a healthcare innovation company founded in 2000, is hiring for a Controller position. The role involves GL Accounting, Corporate Accounting Functions, FP&A Functions, and other responsibilities. The ideal candidate should have a Bachelor's degree, CPA, and 7-10 years of related experience. They must possess strong FP&A skills, excellent communication, and proficiency in Excel. Familiarity with NetSuite and Procurify is a plus. M3 USA offers competitive wages and benefits, including health insurance, 401k, and paid vacation.

Test Engineer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Test Engineer to support the Defense Threat Reduction Agency in Reston, VA. The role involves collaborating with the software development team to validate, document, test, and deploy applications, ensuring high-quality solutions are delivered efficiently. The ideal candidate should have 4+ years of experience as a software tester, expertise in creating test cases, test suites, and automated test scripts, and experience with Agile SDLC and CICD pipelines. The company offers comprehensive benefits, a culture of growth, and work-life balance.

Records and Information Management SME

Company: Savan Group

Location: Washington DC

Posted Jan 15, 2025

Savan is hiring a Records and Information Management RIM Subject Matter Expert SME for its service line. The role involves project execution, stakeholder management, and business development. Key responsibilities include consulting on RIM program enhancements, implementing strategies for improved records management, developing policies aligning with federal regulations, educating stakeholders on RIM practices, and engaging in project execution with cross-functional teams. Qualifications include a Masters degree in a related field, 7+ years of RIM consulting experience, strong communication skills, comprehensive knowledge of federal records management laws, and ability to acquire a Public Trust clearance. Preferred qualifications include experience with electronic records management technology, policy development, and hands-on experience with records inventories. The role is hybrid in Washington DC with quarterly travel to Texas. Compensation is fair and competitive based on industry standards, experience, education, skills, and geographic location.

Assistant General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is hiring an Assistant General Manager for their DMV locations. The role involves overseeing daily operations, managing staff, ensuring food safety, and collaborating with the General Manager on various aspects of the business. The ideal candidate should have at least 1 year of restaurant management experience, ServeSafe Manager Food Safety Certification, and a positive, energetic attitude. The company offers competitive compensation, benefits, and a supportive work environment.

Director of Lifecycle Marketing

Company: [solidcore]

Location: Washington DC

Posted Jan 16, 2025

Solidcore is seeking a Director of Lifecycle Marketing with 7+ years of experience in the fitness, health, and wellness industries. The role involves leading client journey initiatives, managing CRM and CDP platforms, and developing data-driven strategies. The ideal candidate will have expertise in CRM platforms like Braze or Klaviyo, strong analytical skills, and the ability to work in fast-paced environments. The position offers a competitive salary, flexible PTO, and comprehensive benefits.

General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is a neighborhood bagel shop and deli with locations in the DC area and Denver CO. They are hiring a General Manager with a positive attitude, eagerness to learn, and a focus on good food and good vibes. The GM will oversee kitchen operations, front-of-house service, team development, and overall profitability. They should have 12 years of experience in restaurant management, ServeSafe Managers Food Safety Certification, and a high-energy, positive attitude. The company offers a friendly work environment, benefits, and opportunities for growth.

Full Stack Developer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Full Stack Developer to support the Defense Threat Reduction Agency in Reston, VA. The developer will have the opportunity to shape transformative systems from the ground up in a fast-paced agile environment. The ideal candidate should have 5+ years of experience in software development, expertise in backend development, TypeScript or JavaScript, Node.js, SQL, API development, and Agile methodology. Additional qualifications include experience with React, Next.js, testing frameworks, code quality tools, user authentication workflows, ORM packages, and knowledge of JIRA, Git, GitLab. The company offers comprehensive benefits, a culture of growth, and work-life balance.

24-1035: Technical Project Manager

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 15, 2025

Navitas, a leading digital transformation company since 2006, seeks a Technical Program Manager with Secret Clearance for a hybrid role in Herndon, VA. The role involves managing a team, resolving conflicts, ensuring project delivery on time and within budget, interfacing with engineering and customer teams, upselling products, and maintaining project documentation. The ideal candidate will have proven client-facing skills, software development experience, extensive project management experience, understanding of modern development technologies, strong facilitation and problem-solving skills, and a Bachelor's degree. Additional nice-to-have skills include Agile experience, product development best practices, solution selling, and business requirement design.

Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Jan 15, 2025

Trilogy Federal is seeking a remote Program Analyst with experience in change management, SharePoint, and senior stakeholder support. The ideal candidate will facilitate client interviews, develop change management artifacts, and work directly with senior executives. Benefits include health, dental, vision plans, paid parental leave, and tuition reimbursement. Remote positions are available in Colorado, Connecticut, DC, Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Proposal Management Lead

Company: MicroHealth

Location: Washington DC

Posted Jan 15, 2025

MicroHealth is hiring a full-time Proposal Management Lead with extensive government proposal development experience. The ideal candidate should possess exceptional writing and editing skills, government contracting experience, and proficiency in various proposal submission systems. The role involves determining proposal concepts, developing proposal content, revising drafts, preparing graphics, and improving the proposal production process. The position is based in Vienna, VA, with a requirement to be onsite at least two days per week. The salary range is $100,000 to $120,000.

RIM Senior Consultant

Company: Savan Group

Location: Washington DC

Posted Jan 15, 2025

Savan is hiring a Senior Consultant for its Records Information Management (RIM) service line. The role involves leading a Federal RIM Advisory engagement, overseeing a team of RIM consultants, and providing enterprise records management support. The ideal candidate should have 4+ years of experience in records management or project management, a Bachelor's degree, and the ability to acquire and maintain a Public Trust. Preferred qualifications include PMP certification, experience with electronic records management technology, and policy development. The role offers competitive compensation and a commitment to equal opportunity employment.

Principal Software Engineer - (Remote for WA, OR, CA, ID, UT, MT, NV, CO, or AZ)

Company: Banner Bank

Location: Washington DC

Posted Jan 15, 2025

Banner Bank, a trusted and financially stable institution for 130 years, offers a Principal Software Engineer role with significant responsibilities. The role involves providing technical leadership, improving software performance, security, and quality, and mentoring junior engineers. The ideal candidate should have a Bachelor's degree in IT or related field, 8+ years of enterprise-level application development experience, and strong knowledge in various programming languages and technologies. The bank offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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