Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Sr Group Product Manager - Growth Platform

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and are committed to diversity and equal opportunity.

Talent Sourcer

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a diverse team of industry pioneers. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.

Account Executive Sales Careers at Xplor Technologies

Company: Xplor

Location: Remote

Posted Dec 06, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage their operations and grow. They offer intuitive software and payment processing platforms for industries like fitness, wellness, and field services. Xplor values diversity, innovation, and making a positive impact on people's lives.

MLOps Field Engineer

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring an MLOps Field Engineer to help global companies embrace AIML using the latest open source capabilities on public and private cloud infrastructure. The role involves designing ML architectures, solving customer problems, and working closely with enterprise sales leads.

Analytics Engineer 5 - Member Insights Engineering

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on using data to improve subscriber experiences and drive higher-quality viewing and discovery. The Analytics Engineer role involves developing data pipelines, tools, and products to make insights about subscribers widely available across the company, in partnership with various teams.

Software Engineer 5 - TV Release Quality

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Software Engineer to join the TV Release Quality team, which focuses on assessing and communicating the quality of the TV streaming application. The role involves collaborating with talented colleagues, building tools to streamline testing and releasing TVUI code, and continuously learning in a fast-evolving ecosystem.

Service Insurance Assistant - Commercial

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

This job description outlines a customer service role in an inbound call center with training support, growth opportunities, and a focus on problem-solving. It highlights benefits like competitive pay, inclusive culture, and professional development while detailing responsibilities and qualifications.

Provider Relations Representative I

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 06, 2025

American Specialty Health Incorporated is seeking a Provider Relations Representative to join their Provider Relations department. The role involves responding to practitioner inquiries via phone, ensuring efficient resolution of issues related to credentialing, recredentialing, and contracting. The position requires remote work with a stable internet connection and involves administrative tasks related to credentialing and contracting.

Brand Director

Company: Metalab

Location: Remote

Posted Dec 06, 2025

The text is a job description for a Brand Director position at Metalab, a design-focused company. The role involves leading brand design, shaping creative direction, collaborating with teams, and mentoring designers. The ideal candidate should have extensive experience in brand design, creative direction, and leadership, with a strong portfolio and proficiency in modern design tools.

Nearshore - Product Designer

Company: Bitovi

Location: Remote

Posted Dec 06, 2025

Bitovi is seeking a Senior Product Designer for a 100% remote role, with a preference for nearshore candidates in Latin America. The role involves end-to-end product design, collaborating with clients and teams, and creating design solutions. Bitovi offers competitive hourly pay, remote work, and opportunities for long-term contracts.

Senior Product Manager - Workers’ Compensation Solutions

Company: Gradient AI

Location: Remote

Posted Dec 06, 2025

Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking a Senior Product Manager with deep insurance domain knowledge and technical fluency to lead product strategy and execution for claims tools across multiple PampC lines. The role offers a fun startup culture, generous benefits, and opportunities for growth.

Integrated Marketing Specialist

Company: Pricefx

Location: USA

Posted Dec 06, 2025

Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Specialist role focuses on executing and optimizing integrated scale programs, with responsibilities including program execution, event coordination, digital and content support, and more.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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