Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Senior Principal Product Manager

Company: Dropbox

Location: Canada

Posted Dec 06, 2025

Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a multiproduct ecosystem. The role involves driving strategy, collaborating with executives, leveraging data insights, and building a dedicated multiproduct team to enhance user engagement and retention across Dropbox products.

Middle Software Engineer (Java)

Company: Innovecs

Location: Poland

Posted Dec 06, 2025

Innovecs, a globally recognized digital services company, highlights its achievements in industry rankings, employee engagement awards, and comprehensive employee benefits including flexible work arrangements, competitive compensation, and a supportive culture.

Live Sports Content Operator

Company: Storyteller

Location: South Africa

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company values collaboration, creativity, and a customer-centric mindset. The position offers a competitive salary, benefits, and paid leave.

Product Marketing Manager

Company: Daxko

Location: Remote

Posted Dec 06, 2025

Daxko is a company that powers wellness to improve lives by providing solutions for health and wellness facilities. They are seeking a Product Marketing Manager to shape their brand presence in the fitness, health, and wellness industry. The role involves market research, strategy development, and collaboration with various teams to drive growth and elevate the company's brand.

Manager - Sales Engineering

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They are committed to innovation, client satisfaction, and providing world-class implementation and support. The Manager Sales Engineering role involves leading a team, shaping technical sales strategy, and delivering innovative solutions to drive revenue growth.

Product Engineer - Backend (Senior / Staff / Principal)

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is hiring software engineers to join product engineering teams and shape product strategy and engineering culture. The role offers high autonomy, broad ownership, and meaningful influence over tools, processes, and team dynamics.

Staff Product Designer - Marketing Hub - AI Focus

Company: HubSpot

Location: USA

Posted Dec 06, 2025

The role of Staff Product Designer at HubSpot's Marketing Hub team involves shaping intuitive, high-impact product experiences for customers in the context of AI. The position requires extensive experience in designing digital products, a strong ability to synthesize data and user insights, and excellent communication skills. The role offers a competitive compensation package and benefits.

Team Lead, Technical Account Manager - Pressable

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Dec 06, 2025

Pressable is seeking a dynamic Team Lead for their Technical Account Management team. The role involves managing and developing a team of Technical Account Managers, leading by example, acting as a technical sales engineer, and serving as a primary technical escalation point. The ideal candidate is a results-oriented leader with a passion for customer success and team development, and has experience leading technical teams and building processes and training programs.

Senior Services Consultant

Company: HubSpot

Location: Ireland

Posted Dec 06, 2025

The Senior Services Consultant role at HubSpot involves guiding customers through implementation and service strategies to support their success. The role requires strong communication skills, business and technical acumen, and the ability to recommend solutions, create implementation plans, and influence customer decisions. The position is open in Ireland and the UK, with a focus on building relationships with Solutions Partners and enhancing the enterprise practice.

Software Engineer (Payments)

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek is a large healthcare technology company providing software solutions to various healthcare clinics. They aim to improve patient care through innovative technology and empower clinicians and their teams. The company offers opportunities for growth and development, and has a dedicated engineering department responsible for designing and scaling their SaaS platform.

Principal Software Development Engineer - Navigation

Company: Mapbox

Location: USA

Posted Dec 06, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They are revolutionizing in-car experiences with technology and have launched products like MapGPT and Mapbox for EV. The company values high-performing individuals, diversity, and continuous learning.

Senior Principal Product Manager

Company: Dropbox

Location: USA

Posted Dec 06, 2025

Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a unified platform experience across all Dropbox products. The role involves driving cross-functional alignment, leveraging data and insights, and building a dedicated multiproduct team to scale the ecosystem.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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