Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

DevOps Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

This job posting seeks a Cloud DevOps Engineer with 25 years of experience to join an infrastructure team. The role involves developing new features, conducting code reviews, collaborating with cross-functional teams, and maintaining technical documentation. Required skills include cloud technologies (IBM/AWS/Azure/GCP), programming languages (JavaScript/Python/Go), Linux administration, CICD tools, Kubernetes, and DevSecOps principles. Preferred experience includes microservices, high-availability environments, and AI-assisted development.

System Services Representative

Company: IBM

Location: KARACHI, PK

Posted Dec 05, 2025

The text describes the mission and responsibilities of IBM Systems Support technical representatives, who provide predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities include ensuring system availability, performance, and security through advanced support services, using AI and analytics to anticipate and resolve issues, providing multivendor support, collaborating with product design engineers, and extending the lifecycle of IBM systems through service extensions. The role of an onsite engineer involves strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills, system setup and configuration, storage management, system security, performance tuning, and problem determination.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.

Technology Portfolio Specialist

Company: IBM

Location: MADRID, ES

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on a role that contributes to HashiCorp's offerings now part of IBM. The role involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions. It requires technical knowledge of HashiCorp's suite, cloud infrastructure security, DevOps processes, and familiarity with various tools and systems.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: London, GB

Posted Dec 05, 2025

The role involves managing client accounts, ensuring service delivery, and leading teams. Responsibilities include stakeholder management, financial forecasting, and client satisfaction. Required experience includes 10+ years in staffing and account management.

Delivery Manager, Finance & Accounting

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 05, 2025

The role is for a Delivery Manager with expertise in Finance & Accounting to lead operations for US-based B2C clients. The position requires strong leadership, team management, and experience in Record to Report processes. Key responsibilities include overseeing financial reporting, accounting processes, process improvements, compliance, and collaboration with cross-functional teams.

Senior Manager - Compensation & Benefits

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The Compensation & Benefits CampB Specialist role involves supporting global compensation and benefits operations through data management, analysis, process execution, and stakeholder coordination. The role requires a Bachelor's degree, 6-8 years of experience in compensation and benefits operations, strong understanding of compensation structures and benefits administration, proficiency in Excel and HR tools, and good communication skills to support global teams.

SAP BW/4 HANA Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity in SAP project and service management, highlighting the combination of strong organizational skills with deep knowledge of SAP solutions and IT governance. The role involves working in a dynamic environment, collaborating with diverse teams, and driving transformation projects to enhance service delivery and capture new market share.

Talent COC, Client Zero Associate

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This text describes a senior HR transformation role at IBM Consulting, focusing on AI-driven HR strategies, client collaboration, and leading transformative projects. It emphasizes strategic thinking, innovation, and mentoring within a tech-forward environment.

Digital Adoption/Training Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role of Digital Adoption Training Analyst at IBM Consulting involves helping federal agencies adopt new technologies and digital workflows. The position requires experience with Digital Adoption Platforms (DAPs) such as WalkMe and Whatfix, as well as skills in organizational change management, training strategy development, and client engagement. The role offers the opportunity to work on meaningful projects that support the transformation and modernization of federal agencies across the US.

UX Designer stagiaire Business & Stratégie – IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 05, 2025

The text is a job posting for a position at IBM Studios Paris, which is the accelerator for innovative projects of IBM France Consulting. The role involves creating clear and impactful experiences, collaborating with business and innovation consultants, and participating in various activities such as service design, user research, and business model transformation. The position requires a Master's degree, proficiency in Microsoft and Adobe software, and experience in service design and experience design.

Senior Managing Consultant SAP FI

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job posting is for a Finance Transformation Senior Managing Consultant role at IBM Consulting, focusing on SAP implementation services. The role involves leading project teams, providing thought leadership, and growing revenue. The ideal candidate should have deep expertise in SAP FICO, SAP S4 HANA Finance, and Central Finance, along with experience in leading projects and managing stakeholders.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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