Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Infrastructure Specialist - System Administration

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves developing infrastructure strategies for cloud-based solutions, administering environments, and mentoring junior specialists.

Back-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

The text describes a role focused on end-to-end feature development for a cloud platform, requiring experience with TypeScript, Node.js, REST APIs, AI integration, containerization, and Agile methodologies. The role involves collaboration, code reviews, documentation, and mentoring team members.

HR Summer Internship 2026

Company: IBM

Location: Armonk, US

Posted Dec 05, 2025

The text is a job posting for an HR internship at IBM's headquarters in Armonk, NY. The internship focuses on various HR functional areas and provides opportunities to work with talented HR professionals, learn new skills, and make an impact. The required education is a high school diploma or GED, with a preferred bachelor's degree. The role requires excellent communication skills, time management, and proficiency in Microsoft Office. Preferred experience includes HR experience.

Senior Salesforce Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The company values curiosity, continuous learning, and challenges the norm to deliver innovative solutions. The Global Cloud Services Practice seeks Salesforce consultants to help clients integrate strategy, process, technology, and information to improve effectiveness, reduce costs, and increase profit and shareholder value.

Software Development Engineer in Test (SDET) - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. It provides training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans. The role of Software Development Engineer in Test involves designing, developing, and implementing automation solutions using tools like Red Hat Ansible, HashiCorp Terraform, and IBM RNA.

Software Developer

Company: IBM

Location: Krakow, PL

Posted Dec 05, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. Collaboration with developers, designers, and product managers is emphasized to ensure software aligns with user expectations and meets quality standards.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Consultant(e) Stagiaire IAOps– IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 05, 2025

The text is a job posting for a 6-month internship at IBM's AMS AI OPS team. The role involves operational management and deployment of AI solutions in a dynamic environment. Key responsibilities include process automation, DevSecOps practices, data analysis, pipeline optimization, and performance monitoring. The ideal candidate should have a Master's degree in AI, DevSecOps, or Cloud technologies, proficiency in data science, machine learning, and cloud tools, and strong communication skills.

Technical Agent (Bilingual German and English)

Company: IBM

Location: Zagreb, HR

Posted Dec 05, 2025

The Client Innovation Center Zagreb in Croatia is a strategic IBM center for global delivery of technology support services. The role involves remote technical support of IBM hardware and software products, providing troubleshooting, problem determination, and assistance with product documentation. The position requires fluency in German and English, good communication skills, and the ability to coordinate multiple tasks.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Delivery Consultant, DB2 on z/OS

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes the role of a Delivery Consultant at IBM Technology Expert Labs, where they work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires technical expertise in IBM products, problem-solving skills, and the ability to collaborate with clients to address real business challenges. The position offers excellent onboarding, a collaborative culture, and opportunities for career advancement.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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