Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

CS Producer

Company: Brilliant

Location: USA

Posted Dec 04, 2025

Brilliant is a company focused on creating interactive, adaptive, and fun learning experiences to develop problem-solving skills. They prioritize building a healthy business with a strong emphasis on innovation, collaboration, and impactful education. The job posting highlights opportunities for CS producers to design engaging learning games, with competitive compensation and benefits including health care, flexible PTO, and home office support. The company values adventure, excellence, and transparency while fostering a culture of creativity and continuous improvement.

Federal Associate Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

The text describes the Associate Consultant role at IBM Consulting Federal, highlighting the opportunity to work with diverse clients, focus on professional development, and solve challenging business problems using hybrid cloud and AI technologies. The role requires onsite work in Washington DC and the ability to obtain a federal security clearance.

Cyber Operations Manager

Company: Optiv

Location: USA

Posted Dec 04, 2025

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment for threats directed against clients. The role involves leading a 24x7 team, working closely with customers, enforcing policies, driving continuous improvement, managing staffing, developing staff, and overseeing threat intelligence reports. The position requires 12+ years of IT and Information Security experience, 5+ years leading technical Threat Detection and Response teams, and deep understanding of SIEM, EDR, regulatory compliance, and security laws.

Territory Manager

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 04, 2025

This job description outlines roles in managing territories, fostering agency partnerships, and achieving growth targets through strategic collaboration and operational excellence.

Technical Program Manager

Company: Monad Foundation

Location: Remote

Posted Dec 04, 2025

The Monad Foundation is seeking a Technical Program Manager to lead complex initiatives and drive organizational alignment. The role requires strong technical skills, leadership experience, and the ability to navigate the blockchain industry. The company offers challenging problems, a highly motivated team, and a culture of collaboration and high-quality output.

Implementation Services Engineer

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

This text describes a career opportunity at IBM Software, emphasizing collaboration on innovative cloud-native solutions and contributing to HashiCorp offerings. The role involves managing implementation projects, providing technical expertise, and ensuring customer success through infrastructure and security enhancements. Requirements include a bachelor's degree, technical skills in cloud and DevOps, and bilingual proficiency.

RECRUITING SERVICES PROFESSIONAL-TALENT ACQUISITION OPTIMIZATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in Recruitment. The position involves end-to-end recruitment support, working with partners and clients globally. It emphasizes the importance of curiosity, continuous learning, and collaboration in a supportive environment with mentors and coaches.

Automotive Senior Solutions Architect (Korean Speaking)

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox promotes itself as a leading platform for location-aware businesses, emphasizing its tools for navigation and developer adoption. The job posting highlights opportunities for Solutions Architects to design innovative mobility experiences while collaborating with global partners.

Advanced MSK Physiotherapist

Company: GPDQ

Location: United Kingdom

Posted Dec 04, 2025

The job posting is for an Advanced MSK Physiotherapist to join a remote healthcare team. The role involves providing digital consultations and treatments for musculoskeletal conditions, with a focus on patient-centered care and promoting overall health and wellbeing. The position offers flexible working hours, remote working within the UK, competitive hourly rates, and access to various workstreams.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Associate Application Consultant Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

iOS Software Engineer - Listing Clients

Company: Airbnb

Location: USA

Posted Dec 04, 2025

Airbnb's core business is hosting, which involves improving the host experience, launching new product verticals, and inspiring people to live richer lives by hosting on Airbnb. The company supports hosts who offer individual homes, experiences, service multiple homes, and hotels on the platform. The iOS engineer role focuses on building a delightful user experience for hosts throughout their journey, collaborating with various teams to design and deliver high-quality products on iOS.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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