Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Package Specialist-SAP Ariba

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The position requires ownership, high-quality delivery, technical guidance, and effective teamwork. Preferred qualifications include a Master's degree, experience with SAP Ariba modules, and knowledge of ServiceNow and Azure tools.

Service Designer - Public Sector

Company: IBM

Location: Leicester, GB

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The position requires designing end-to-end service journeys, facilitating understanding of user experiences, and embedding design practices within organizations. The role emphasizes long-term career growth, collaboration, and making meaningful changes for clients.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves managing client engagements, relationships, and operations support, with a strong emphasis on thought leadership, analytics, and driving productivity and efficiency.

Business Intelligence and Analytics Senior Managing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves deploying modern SAP Analytics Reporting offerings, working directly with customers, leading project teams, and supporting sales activities. The candidate should have strong experience managing SAP Analytical and Reporting workstreams, proven experience leading full lifecycle implementation projects, solid knowledge in FP&A, and hands-on experience with SAP Analytics technologies.

Salesforce Technical Architect - Public Sector (State and Local Govt)

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes a role within IBM's Salesforce Practice team, focusing on State & Local Government clients. The position involves shaping and proposing innovative solutions using Salesforce, IBM Consulting AI, and Asset-based capabilities. The role requires deep platform expertise, understanding of client needs, and procurement processes. Responsibilities include collaborating with teams, designing solutions, delivering presentations, leading discovery sessions, providing expertise on best practices, and mentoring junior resources.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The role involves managing contracted services, strategic relationships, and fiscal performance for assigned clients. The Delivery Project Executive (DPE) is responsible for delivering contracted TAO services, managing client stakeholder relationships, and ensuring client satisfaction. The role requires skills in HROTAOBPO, deep sector experience, leading matrix teams, senior stakeholder relationship management, and commercial acumen.

Software Development manager-Python & AI Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to function better by providing hybrid cloud infrastructure to meet clients' demands. The role involves leading a team of engineers to design and develop AI-based features, optimize existing products, and drive out-of-box performance for key workloads. The position requires strong leadership skills, technical expertise, and a track record of delivering complex projects.

Service Designer

Company: IBM

Location: Manchester, GB

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally to improve hybrid cloud and AI journeys. The Service Designer role focuses on designing end-to-end service journeys, facilitating understanding of user experiences, embedding design practices, and working with user researchers to shape holistic user experiences.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 04, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, global collaboration, and innovation in hybrid cloud and AI solutions. The role involves working in IBM's Client Innovation Centers, delivering technical expertise to public and private sector clients, and ensuring application performance through SDLC frameworks. Requirements include extensive experience with ReactJS, TypeScript, and frontend development, along with strong interpersonal and analytical skills.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic engagement.

Field Marketing Manager - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Field Marketing Manager position at HashiCorp, a company that creates AI-powered cloud-native software solutions. The role involves building regional and account-based marketing campaigns, executing field marketing activities, and collaborating with various teams. The ideal candidate should be passionate, detail-oriented, and able to work in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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