Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Leader Technique JAVA - H/F - IBM Client Innovation Center Paris/île de France

Company: IBM

Location: Lille, FR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the importance of long-term relationships, collaboration with global clients, and the use of cutting-edge technologies. It emphasizes the need for curiosity, continuous learning, and the ability to drive innovation and impact. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires strong Java/J2EE skills, knowledge of Cloud, DevOps, Architecture, and Unit Testing, as well as good communication and leadership abilities.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP consultant, highlighting the role's responsibilities, required skills, and desired attributes. It emphasizes the importance of long-term relationships, collaboration, and continuous learning in the role.

Process Functional Consultant and Solution Architect - SAP Central Finance

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role of a Functional Consultant and Solution Architect for SAP Central Finance at IBM Consulting. It outlines the key responsibilities, which include functional solution design and configuration, requirements elicitation and process alignment, implementation leadership and quality assurance, and consulting and stakeholder management. The role requires a bachelor's degree, preferably a master's degree, and extensive experience in SAP Finance consulting and SAP S4HANA Central Finance implementations.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Federal Associate Consultant (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, technical skills, and personal growth. The role involves solving complex business problems, collaborating with clients, and driving innovation using IBM's technology platforms and strategic partners.

Security Consultant - Incident Manager

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, focus on hybrid cloud and AI, and the role of an Incident Manager. It emphasizes the importance of technical expertise, problem-solving skills, and continuous improvement in managing major incidents across global clients.

Software Engineer - Go or Java, Python, Docker, Kubernetes

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically on the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position requires designing, prototyping, and implementing features and tools while collaborating with various teams and stakeholders. The ideal candidate should have a strong backend focus, experience with modern programming languages and frameworks, and a cloud-native mindset.

Sales Solution Leader Oracle Apps, KSA

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text is a job description for an Oracle Applications Solutions Architecture Lead role at IBM. It highlights the responsibilities, required skills, and qualifications for the position, emphasizing the need for strong technical expertise, communication skills, and the ability to create innovative solutions for clients.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking a skilled Python Developer to join a team and contribute to building robust, scalable, and efficient applications. The ideal candidate will have strong experience in backend development, API design, and integration, with a focus on delivering high-quality solutions that meet business requirements. The role involves working in an IBM Consulting Client Innovation Center, specializing in developing applications on Big Data technologies, and requires expertise in Python, RESTful APIs, database systems, CICD pipelines, and software development best practices.

Designer Internship

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role provides opportunities to develop skills in creative design, user-centric research, design thinking workshops, and visual design.

IT Business Analyst - Legal Reporting (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with expertise in Legal Reporting, Finance Risk regulation, and Legal Reporting software. The role includes analyzing regulations, defining functional designs, managing vendor relationships, executing database scripts, and liaising with the business. The position offers an individual career path, access to trainings, a knowledge sharing culture, and the possibility to work on projects in one of the largest IT companies.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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